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eManual Online

How would you rate eManual Online?
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France
1 review
1 helpful vote
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The Best Site
January 28, 2018

This is one the of the best manual sites on the internet. I bought a copy of Volvo S40 Workshop Manual and I must say it is of high quality.
Keep it up

Date of experience: January 28, 2018
Texas
1 review
0 helpful votes
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Decitful.
November 17, 2021

First, it is NOT a downloadable manual.
Second, they sneaky-ly sign you up for a yearly $25 subscription. Shameless.

Found a better manual for a better price elsewhere.

Date of experience: November 17, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Ricky - I have emailed you on the back of your Trustpilot review with the perfect resolution to your query. Please respond to the previous communication. Once again we apologies for the experience you've had, and I'm confident we will turn your experience around.

Jon
Customer Relations@ eManualOnline

Arizona
1 review
0 helpful votes
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SCAM - BEWARE
January 3, 2019

DO NOT ORDER FROM EMANUAL! I ordered a manual for my specific vehicle. Once I paid, I received a confirmation email, however, the download links for my purchased item wasn't available. I emailed customer service to obtain the download link. After 48 hrs, Rahul finally responded with the link. To my surprise, it wasn't for my vehicle. I then asked for a refund. I got a response email from another employee named Bojan asking what was the year, model, vin, etc of my vehicle. At this point, I looked to review sites and found that this happens often with this company. I replied to Bojan asking for a refund as well. I received another email from another employee named Shawn stating that he was passing my info along to someone else to handle the refund. NO ONE EVER GOT BACK TO ME. I sent a follow up email a few days later, and again, didn't get a reply. Thankfully my bank is now handling the matter.

Date of experience: January 3, 2019
New York
1 review
0 helpful votes
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Amazing Repairing
January 6, 2021

My car is definitely in very good condition after following the manual and repairing the issues I had with the seat belts, the brakes and the engine. The manual was excellent and amazing.

Date of experience: January 6, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Jason - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

District of Columbia
1 review
0 helpful votes
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Best in market
June 1, 2021

It's hard to find all the information this manual has in other places. This manual is very useful and the information are in easy language so it's easy to understand.

Date of experience: May 30, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Leasec - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

GB
1 review
0 helpful votes
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Outstanding service
April 16, 2018

I buy a manual from your site. I really a satisfied from your great service. I good it in time which i accept. In fact it is very beneficial manual. Thanks you for such a manual.

Date of experience: April 16, 2018
Germany
1 review
0 helpful votes
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Great service!
April 30, 2018

Very large offer, very good service, good support. That's good for five stars! ---------------------------------------------------------------------------------------------------

Date of experience: April 30, 2018
Australia
1 review
0 helpful votes
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Fantastic service, huge index of Operation and Workshop manuals. I had an issue with a download. Excellent immediate response. Good value for money.
Kevin K Australia.

Date of experience: April 24, 2018
GB
1 review
0 helpful votes
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Good Quality
March 24, 2021

I order one of these manuals for all my vehicles. Extremely comprehensive but if you have some automotive knowledge then this manual is a good and helpful addition to the toolbox.

Date of experience: March 24, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Walmart - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

New Zealand
1 review
0 helpful votes
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Rip Off?
May 18, 2020

Said manual was easy to download. Not true for me. I tried all sorts of ways without success. Spent many wasted hours on this. No refund! Just unlimited ( useless) tech advice. Very disappointed.

Date of experience: May 18, 2020
Jonathan T. eManual Online Rep
over a year old

Hi,

We are extremely sorry for the experience.

Do you have an Order ID and/or Ticket ID? I will look into this ASAP.

Jon

Customer Relations@ eManualOnline

Colorado
1 review
0 helpful votes
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Awesome help
April 20, 2021

I wouldn't expect every detail in a manual like this but it's definitely worth the few bucks, it's very detailed in regards to tuning up and maintaining my Piaggio Vespa.

Date of experience: April 19, 2021
Jonathan T. eManual Online Rep
over a year old

Hi David - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

Australia
1 review
0 helpful votes
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DONT BUY FROM EMANUAL ONLINE
September 14, 2022

Researching EmanualOnline for a precise detail of my 2010 popular vehicle and requested specific details to be in their Emanual, they confirmed they had the manual and my requested details were included, and for A$32 purchased said emanual.
Within an hour of receiving it Idiscovered it did NOT include the specific details I asked for and emailing this fact to them they asked me for full details of my vehicle AGAIN... AND I must send a screenshot of the Emanual file details they sent me?
Bottom Line is they REFUSED my request for refund and offered ANY other emanual I would want?
WHY would I want another emanual from then? I have 1 vehicle, I asked them to provide specific details I required and they FINALLY agreed the details NOW are and were not EVER available?
Their failure to check 1st before being paid AND saying they had the detailed emanual was a LIE... and the FALSE acquisition of my $$$$$$s makes them also THIEVES.
Do NOT buy from THIEVES and LIARS

Date of experience: September 12, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Doug - I'm sorry about the experience you've had. I believe I have already been in touch with you regarding this, and we have provided a resolution appropriate to your satisfaction. If there is anything else, we can help you with please get in touch. Once again we're sorry for the confusion and the experience you've had.

Jon
Customer Relations@ eManualOnline

Arizona
1 review
0 helpful votes
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Paid - not received
January 4, 2023

I purchased a manual form emanualonline. They send ma a "link" that did nothing but dump my connection back into their main page. After trying for over an hour and following every single instruction AND GETTING NO DOWNLOAD, I informed the company that I wanted my money refunded. 8 hours later, I was getting spammed with corrected links. NOTE: this was only AFTER I wanted my money back. At this point, I was DONE. I have requested my refund (understand its only $22) 5 times, each time I have gotten excuses - and no money. They claim I have the link and have the download. Any IT person can tell that I have NEVER accessed that download link. So they are lying about the access. The customer service is HORRID and they do NOT deserve your business. I'm still waiting for my money. I WANT MY MONEY BACK.

Date of experience: January 4, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Av - I'm sorry to learn you're unhappy with your recent experience. I have looked into your case, and I can confirm the download link was provided instantly and working. I have checked myself, and I have had no issues. Regarding not downloading or accessing the manual, I'm afraid I have to disagree. Please see the logged information against your order.

Purchase Date/Time: Dec 30,22 8:48 PM
Download Link Activated: Dec 30,22 8:48 PM
File Type: PDF
DownloadAccess-Date/Time/IP Address: Dec 30,2022/ 08:48 PM/ 50.123.21.209

There is no way our system would record the exact time, date, and IP address if you hadn't successfully used the link.

You raised a case (00491779) with us: on Dec 30,2022, at 21:06 PM, and my colleague from customer support emailed you back at 21:17 PM (11 mins later), so I'm not sure where you got 8 hours from.

However, I have emailed you privately, hoping to resolve this amicably.

Jon
Customer Relations@ eManualOnline

Canada
2 reviews
2 helpful votes
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DO NOT BUY - RIPP OFF! They will give you the run around and treat you like a criminal
Toyota Venza Repair manual Manual does not contain compression information or DTC information (Engine Error code Information)
Customer Support states this is normal for a Auto repair manual to be missing basic information NO REFUND PROVIDIED Just run around wasting my time -
Credit card company has agreed with me and will stop payment, Thank god for Master Card

Date of experience: June 1, 2023
Jonathan T. eManual Online Rep
over a year old

Hi Sam - I'm sorry to learn about your experience. Please kindly provide me with your Order ID or ticket number so I can immediately look into this and resolve it for you. I look forward to your reply.

Jon
Customer Relations@ eManualOnline

Bangladesh
1 review
0 helpful votes
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5 out 5 stars
August 16, 2021

I bought this hoping to learn a few things above my vehicle. Well, I have learned a lot from this manual and more than enough to take care of my Harley; so it in turn can take care of me. Hahaha.

Date of experience: August 14, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Lucas - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Texas
1 review
4 helpful votes
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No "start download" buttons, nowhere to sign in, constant pop-ups (super sketchy spyware), FAQ is cyclic and refers to doing the thing that you are trying to find, except that thing isn't there, so you can't do or find the thing it wants you to do or find. NOT AN INSTANT DOWNLOAD, they REALLY want you to download a "download helper" (read - spyware/malware)... newsflash, it is a DOWNLOAD, it isn't 1998, you click and you are done... but, of course, nothing to click and NOWHERE on the site is ANYTHING that allows you to "sign in/log in". Will be charging back, thank god I used paypal. SCAM!

Date of experience: May 19, 2018
Norway
1 review
1 helpful vote
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Excellent Service
April 9, 2018

The Manual I ordered was not complete, but when I contacted customers service, I received all the help I needed to get another manual installed on my computer. Works perfectly!

Date of experience: April 9, 2018
District of Columbia
1 review
0 helpful votes
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Best found it
July 26, 2021

I am not much interested about cars but when it becomes need it's necessary to get the knowledge about it. So I decided to try this manual and tried my own reparing my car. It's great manual

Date of experience: July 24, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Alex - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Texas
1 review
0 helpful votes
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Highest Qulity manaul
March 20, 2018

Order process was very easy got the dawnlod link with in seconeds this manual is what inedeed for my car repair saved money doing it my self thank you for the service

Date of experience: March 20, 2018
GB
1 review
0 helpful votes
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The guide was great
August 23, 2021

Nice illustrations and cutaways. Being a noob to this kind of thing, I'd like to know when I can really bear down on nuts and when I shouldn't, lol. Excellent reference manual.

Date of experience: August 22, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Logan - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Overview

eManual Online has a rating of 2.7 stars from 651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eManual Online most frequently mention virtual machine and ova file. eManual Online ranks 4068th among Education sites.

service
285
value
287
shipping
6
returns
256
quality
283
This company responds to reviews on average within 1 day