Love it! No better way to do a virtual exchange. Use it every year but DON'T join any exchanges where you don't know the organizer personally.
A great way to organize a Secret Santa gift exchange. Lots of options and it takes the pressure off of any one person. Second year using it with no problems.
I love Elfster. It is fairly easy to organize a gift exchange as well as get to know coworkers. I have used this for 3 years now and will continue!
I was able to chat with Sparkle the Elf who assisted me in solving my problem. Sparkle explained everything and was super nice. The website is easy to use, even for grandparents ;)
Noel was able to get me added to the Gift exchange from work AND merged my two emails! I lost the chat and Ginger helped get me back to Noel that is not only excellent customer service but top notch Team Work. I will definitely recommend your site and service to others! KUDOS ELFSTER
The csr was awesome! Chantell knew exactly what i was talking about even though I thought it was a confusing question! Lol! She fixed my issue so fast! Thank you!
Love the app and have used it for a very large, very cross-country family of over 40 members. Super easy to navigate. And an excellent way for all of us to stay connected.
Elizabeth "Buckeye Elf" was very nice and immediately pointed me in the right direction and solved my problem. It is so satisfying when you get good and fast customer service. Thank you, Elizabeth!
I accidentally deleted my name draw and Holly helped me restore it with kindness AND humor! Thanks Holly, you restored the magic of Christmas!
Used the chat resource to get through a user issue I was having and the customer service elf was quick and knowledgeable. Easy peasy! Thank you Elfster!
I had the pleasure of working with Meghan McJingle through the chat feature when I had questions about our Secret Santa Exchange. She was thorough and helped me get through all of my questions and challenges I was experiencing.
I've been using this service for years and this year I needed help. I couldn't believe how quickly the help desk responded and answered my question! Thank you very much for your help!
This site is amazing. They make drawing names for a gift exchange fresh and fun. The Elfster live chat is also so helpful. Thank you!
Help desk chat was prompt and very helpful! I've been using for Elfster for about 5 years. It's not perfect but I like the administrative controls.
Love this tool. Makes it so much easier to set up our gift exchange.
The chat helpline is fantastic. Always available to assist. Thank you!
This site makes a gift exchange a breeze! Great customer service doesn't hurt either! I will continue to use in the future.
Customer service experts! Made our gift exchange painless and fun! Would definitely recommend this to others looking to do the same thing!
Super friendly and quick but not surprising. After all, they are elves Shelly the Sweet Elf was the sweetest. :D
I made a bit of a hash of setting up my gift exchange but the friendly 'elf' sorted it out for me with great efficiency and humour! :)
If I have to be as honest as possible this is a really good website. They have put together a really good way to have a secret santa christmas and to get ideas anonymously from your secret santa. The site was a really big help. My problem with the site is the customer service. I had a problem with one of the customer service people. Her name is Shannon Wilk. I have also seen the name helper elf and powder elf used for her. The problem was all my fault. I had recently had a cousin pass away unexpectadly and it had been affecting my mood. Obviously Shannon did not know this but it put me in a sour mood. I exchanged emails with her about something that I admit I was wrong about. That was my fault. This Idiot copies and pastes our conversations and Emails them to others in our group. Now I admit I was wrong, but what kind of high school crap is putting our private conversation out there for others to see. TERRIBLE customer service skills. I admit I should have just let it go, but I have never seen a customer service rep that would try to high school one up someone. Overall the site is good but look out if you have a question for the customer service department. They are like wolves that havent eaten and are salivating at the mouth for someone to cross their path. Overall Good job with the site Mr. Imburg!
Overview
Elfster has a rating of 3.1 stars from 125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elfster most frequently mention customer service, gift exchange and wish list. Elfster ranks 2nd among Christmas sites.
- Visit Website
- Dover, DE, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members