patrick T.

If I have to be as honest as possible this is a really good website. They have put together a really good way to have a secret santa christmas and to get ideas anonymously from your secret santa. The site was a really big help. My problem with the site is the customer service. I had a problem with one of the customer service people. Her name is Shannon Wilk. I have also seen the name helper elf and powder elf used for her. The problem was all my fault. I had recently had a cousin pass away unexpectadly and it had been affecting my mood. Obviously Shannon did not know this but it put me in a sour mood. I exchanged emails with her about something that I admit I was wrong about. That was my fault. This Idiot copies and pastes our conversations and Emails them to others in our group. Now I admit I was wrong, but what kind of high school crap is putting our private conversation out there for others to see. TERRIBLE customer service skills. I admit I should have just let it go, but I have never seen a customer service rep that would try to high school one up someone. Overall the site is good but look out if you have a question for the customer service department. They are like wolves that havent eaten and are salivating at the mouth for someone to cross their path. Overall Good job with the site Mr. Imburg!