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ElevateStyles generally enjoys a positive reputation among customers for its fast shipping, wide selection of products, and competitive pricing. Many users appreciate the quality of the wigs and the efficient customer service experienced during the ordering process. However, significant concerns arise regarding product quality inconsistencies, delayed shipping, and a problematic return policy that includes restocking fees and lack of responsiveness to customer inquiries. Overall, while customer satisfaction is evident, the company faces challenges in addressing complaints and maintaining consistent quality, which could impact long-term loyalty.
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I'm happy that my order came quickly. I had my eye on this wig and decided to buy it and I'm happy I did!
I always order from Elevate Styles. I particularly order the saga remy style wigs (Cleopatra lace front/Full wig with bangs). The quality of this wig is great and you cant beat the prices. Shipment is fast too!
The website is easily navigable and items are authentic. Furthermore payment is secure
They are great. And I love the product. I ordered for my mom and she loves her wigs.
I always have a wonderful experience with Elevate Styles. The shipping is quick and the products as described. Also they have great sales regularly.
I was pleased with the packaging and quick delivery time.
I ordered my product at 730 pm on a Sunday before Labor Day. The order wasn't processed until Tuesday and it still arrived by Thursday
1. In January 2016 they sent me the WRONG order. I ordered a "Beshe" Ella HH wig color P1B/30 but received color P1B/30 Patch. They insisted that they had sent the correct order even though this color was NOT shown in the lineup.
2. I e-mailed them 1 video and 7 photos and they STILL claimed the correct color was shipped and Elevate Styles refused to provide shipping labels for my return.
3. I made a written complaint to the BBB of Illinois and THEN they provided shipping labels for my return order. I FINALLY received the correction in February 2016 and received a voucher credit. These events have cost me time and a little extra money and because during all of this hassle they had a shipping rate increase.
I may never order from them again! I am EXTREMELY disappointed!
WHAT HAPPENED TO ELEVATE STYLES' EXCELLENT CUSTOMER SERVICE FROM THE PAST?
The wig Mika is a very beautiful unit, wore it to a wedding and received many compliments, I am very happy!
Fast service, good quality products and awesome pricing.
Very Disappointed! The wig I order look nothing like the picture!
I received my items promptly and with no issues at all. I look forward to placing another order!
Always receive my hair in record time and the quality of hair is awesome.
Nice! Cap be tighter, but use boobie pins to help with securing it. I cut some of the side hair that hung to give it a more natural look for me. I would buy another one.
Great prices fast delivery and a large inventory love the website I usually recieve my orders in two days sometimes next day depending the time I order
Fast shipping, great quality wigs very affordable.
Order came right when expected. Wig had a manufacturing issue but can't blame them for that.
Ordered several wigs and a couple of them were not as pictured so I was able to return. Received full credit via a voucher. My only issue would be the website needs improved regarding status of returns/process. Easy to get a hold of via phone.
Answer: Dont use this company unless you live in the us it will forever be IN TRANSIT
Answer: Hello Shay, When you receive your order make sure that you try the wig on with a wig cap and leave the tags and lace on it. Also make sure you know how to put the wig back with all the same packing materials that way you can return it if you don't like it. There are wig shampoos and wig conditioners out there that can help to maintain the wigs longevity. Happy shopping!
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