Elbec Garden Buildings

Ordered a Forest garden gate and ironmongery. Only received gate and informed Elbec 3/4 weeks ago that ironmongery could not be supplied Sent 3 email and tried phoning twice and had no reply to emails and cant get an answer on the phone. Do they just take orders and money then if something goes wrong they do not want to know.

I am waiting for a response to my complaint about a Shire 10x10 Overlap Shed. Poor quality workmanship. Nails through wood that had splintered. The door hinge was bent to fit. One of the panels was out of true so did not butt up to the next panel. The window sills were missing, so we had to tack plastic over the holes. The 4 cover bars on the front and back of the shed were 100mm short. For £1000 not what I expected at all.
Delivery was good and Sharon did respond to my call about the windows, which she says are on their way to me.
I have requested compensation for the extra expense, hassle and stress over this situation. At the moment I would not recommend their products. This may change if they can acknowledge the faults with this product and provide compensation as requested.

I very rarely write reviews, but this company has simply treated me so poorly I feel compelled!
I placed an order for an arbour costing £370 on April 13th. This order was in stock quoting 2 weeks delivery but after chasing I received it in a bit over 4 weeks. The item was damaged and could not be constructed, I informed them the day after delivery. Despite being advised a replacement would come, to date (5th June) - more than 4 weeks later, I am still waiting!
Elbec offer no communication simply pushing the issue on to manufacturer who have failed to contact me. I have been charged for faulty goods with thus far no redress. Purchase from this supplier at your peril!

I purchased a Shire Overlap Apex Bike Store back in March and because of Covid i had to wait for delivery in six weeks. When the product arrived by a courier who looks more like a Rag and bone man they direct courier from a professional company. However i was excited to press on with the shed as i was in dire need of it too store the bikes and get them out of the open. Upon inspection of the panels, Doors, Roof and fittings I was utterly disguised with the standard of workmanship and the fact that they had got through quality control. If there is any quality control? I found over 12 fault in all, Nails through wood and exposed the other side. Panels with sap coming out. Holes in wood and unfinished wood doors. I had no choice but to construct the shed none the less as i has waited 6 weeks. Once i contacted the customer service via email as they would not answer the phone. They informed me that i should just return the faulty parts. I explained that this was not now possible as i had constructed the bike store and they i would have to send the entire thing back. Why should put aside another day to build it and then another day to take it down to send back. Only to wait for another one to be sent? Overall i am completely unimpressed with the product and the customer services. I would never buy another product from them.