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eHarmonyReviews 1,177

1.2
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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
Canada
1 review
4 helpful votes
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Never again!
June 1, 2016

I would not recommend it... Waste of money and time.

Date of experience: June 1, 2016
New Jersey
1 review
5 helpful votes
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*DO NOT SIGN UP*
Eharmony is the worst site I have ever spent my time and money on. They dont provide the service they say they do and in their own words, are Not obligated to provide the service you think youre getting. I wish I would have seen even half of the bad reviews Ive found since, before signing up. I could have saved my time and a ton of money. I also found that the company not only has those paid commercials to show you how great they are, but they PAY for good reviews. Most of the positive reviews I found before singing up, were from compensated 3rd party reviewers and not from actual customers. I was giving the site an honest effort to. I sat through the giant questionnaire, took the time to fill out my profile honestly and completely, and was instantly disappointed. You cant search for anyone so youre stuck with whatever the site recommends. However if your matches have absolutely nothing to do with what youre looking for, such is my case, tough luck because there is nothing the company will do about it. Literally, because their exact wording was something like, we do not guarantee our service to work nor are we obligated to ensure a satisfactory experience. So now Im stuck with an inbox full of email notifications of women I have no idea how were chosen for me, with nothing in common with me at all, much less a desire to be romantically involved with and the companys response is an unwavering, Oh well, too bad. Pay us anyway. I cant close the account because of the weird payment plan they have me on and they wont let me change anything to get even close to a desired result. So Im locked into either fighting them in court or paying an entire years dues to cancel after just 1 month.

Date of experience: May 31, 2016
Colorado
1 review
7 helpful votes
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Disgusting scam
May 25, 2016

SCAM SCAM SCAM says you can cancel at any time but if you can't until you payed your full payments... I live in NY and options from MI were coming in and all parts of Canada... Disgusting plus it changes your settings and shows people 10 years out of your requested range. Horrible, plus. God luck findng someone to contact

Date of experience: May 25, 2016
GB
1 review
5 helpful votes
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I signed up for 3 months because it was the least expensive option, but after two weeks realised that there were only about 7 matches in my area. I wrote, asking to switch from the 3 month contract to the 1-month contract (more expensive for the month), as I didn't want to get any more 'matches' from people 200 miles away from me! They have refused and I can't really see why. I said I would pay for the (so far useless) month, but they will NOT negotiate this. That's bad business and I am going to make it MY business to discourage people from signing up with them.

Date of experience: May 24, 2016
Illinois
1 review
8 helpful votes
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HORRIBLE, TOOK MONEY FROM MY ACCOUNT FOR A 1 YEAR SUBSCRIPTION WHEN I ONLY SIGNED UP FOR 3 MONTHS. THEN SENT ME MATCHES FROM 3 STATES AWAY! WHAT A WASTE OF TIME AND A SCAM! DON'T DO IT!

Date of experience: May 23, 2016
New York
1 review
7 helpful votes
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This is truly the least productive web site I have ever used. I am beginning to think the pictures of the clients are bogus. I have been on other websites and always had a lot of action, This one, in the last 2 months... no action. Not even one contact. Four years ago I used it and ended up with stalker.

Date of experience: May 18, 2016
Louisiana
2 reviews
9 helpful votes
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I met my fiance on eHarmony. He was the fourth guy I spoke to. The others were OK. The only problem with online dating is that everyone isn't as serious or as laid back as you are so you do run into mostly people who aren't your match. But I found my match and we are happy and in love. It matched me with specifically what I was looking for.

Date of experience: May 17, 2016
Arizona
1 review
7 helpful votes
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EHarmony SUCKS!
May 10, 2016

How's that for a one sentence review! They get your money and they you're in for 3 months! There are hardly ANY matches in MY area... just way around the US. I'm in for all the 3 months, to the tune of $210 and it stinks! I want to get out of this site!

Date of experience: May 10, 2016
Canada
1 review
5 helpful votes
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I was on the site twice. Once in 2013 for 11 months and again in 2016 for 10 months.

I received very few direct messages and went about trying to talk to multiple men from the site. I emailed or contacted 100+ matches and received 5 responses over the 10 months.

None of the men that responded were in my general area (200 miles or less) so we did not meet in person. One is an online friend now.

Many of the matches had very little education (less than College), were handsome or very handsome but didn't respond, wrote rude things in their profiles or asked me for sex through the email portion of our conversations.

I wouldn't recommend this to someone else who was looking to date.

Thanks.

Date of experience: May 2, 2016
New Jersey
1 review
6 helpful votes
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I decided to give eharmony a try since my cousin met his wife on the site. HUGE mistake. The men in my area were all divorced and at least ten years older than me. No big deal I though. I'll just call them and cancel my membership. Haha boy was I wrong. They would not cancel my membership. They said the only way to do that was to pay the balance on my contract. Contract? What contract? It's a f&$@!?& dating website! They claimed that the only way to cancel and receive a refund was if I did it thru email. I'm currently in a 7 day waiting period to receive a decision on whether or not I'm eligible for a refund. Wow. Thanks eharmony. If you honestly want to get on a great dating website with quality matches. Try bumble. Or seriously anything but eharmony. They should rename themselves eharmoney. Because that's all they want from you. Also both service representatives I talked to were incredibly rude.

Date of experience: May 2, 2016
Florida
1 review
4 helpful votes
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Scam
April 30, 2016

I was charged $111 on my first day of the 3 day free trial. I immediately called to cancel and eharmony said they couldnt find my account. Then they charged me a renewal for 24 month subscription for a total of $365 and refused to cancel my membership. The agents on the phone are extremely rude and unhelpful and now my case is being escalated to the BBB.

Date of experience: April 30, 2016
Australia
10 reviews
77 helpful votes
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Useless and a rip off
April 30, 2016

Just don't bother as it's a total waste of time and money. Better to go to a library as you will have more chance to find your partner than using EHarmony!

Date of experience: April 30, 2016
Georgia
1 review
3 helpful votes
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EHarmony commercials claim that they try to match you with compatible people. However, the reality is that they spam you with everyone who is just signing up. I got matched with people who had only answered one question. A typical profile had responses like: "What are you thankful for?" Answer: "Life" "What can you not live without? "Air."

Now, when building my profile, I specifically said that I'm looking for intelligent, well-read, lucid people. But, what I was being matched with were people from all over the country (way out of my preferred area) usually 10 years older than the range I selected (40-50) with profiles that looked like they had been built in 45 seconds at best.

EHarmony is a rip-off. Sure, a couple people might get extraordinarily lucky, but most will pay hundreds of dollars to strike out.

Date of experience: April 29, 2016
California
1 review
5 helpful votes
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In 3 months, was catfished by 2 fake profiles. Most matches presented were only about 50-60% compatible after all answering the prescreening questions. No matches here. Disapponted

Date of experience: April 29, 2016
Massachusetts
2 reviews
6 helpful votes
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Most profiles fake
April 28, 2016

Almost all the profiles are fake. I recognized a couple people on the site and contacted them, they said that they haven't used the site in months or years. They took down their profile only to have eharmony keep the profile up to entice idiots like me to pay for it. Also the algorithm makes no sense, don't expect matches that are compatible.

Date of experience: April 28, 2016
Texas
1 review
4 helpful votes
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Scam
April 28, 2016

I was on Eharmony for 3 month. I got responses from 2 different Nigerian scammers. I reported them to Eharmony and the profiles are still active. Apparently they just care about taking money and not offering a quality product. This company is irresponsible. No response from matches, only from scammers

Date of experience: April 28, 2016
North Carolina
1 review
5 helpful votes
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DO NO USE HARMONY!
April 27, 2016

This company steals yodur money, they charge you for a service you don't get, Even after you cancel your account

Date of experience: April 27, 2016
Washington
1 review
6 helpful votes
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Eharmony is a SCAM!
April 15, 2016

Let me start off by saying that this website is complete horse $#*!, that and there customer service. They'll steal your money and then continue to charge you AFTER your subscription ends. If you just purchased a subscription within 3 days i highly recommend you to call and cancel it. Otherwise your leaving yourself wide open to get $#*!ed by the company and there bull$#*! policy.

Date of experience: April 15, 2016
Georgia
1 review
1 helpful vote
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I do not recommend eHarmony. The longer I'm on eHarmony the fewer matches I get. In the beginning, I called eHarmony several times for help to get more matches. Nothing worked. Now, after 3 months I get no new matches. The questions sent back and forth to meet matches is silly. I have met two matches going straight to direct communication. EHarmony is an expensive education. Christian Mingle has been much easier and more successful. I get new matches daily on Christian Mingle and it cost so much less.

Date of experience: April 14, 2016
New York
1 review
7 helpful votes
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Pretty Good
April 10, 2016

I have used both - eHarmony and Mingle2day - last month and they are both petty solid in different ways. To be honest: I don't understand all the negative reviews. There are thousands of dating sites and you will hardly find any site which is better!

Date of experience: April 10, 2016

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109