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eFlorist UKReviews 2,126

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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Shocking
November 22, 2022

Flowers look nothing like the pictures, could get bigger ones from tesco for £5, box came battered and wet. Roses came dying and other flowers came not even bloomed, shocking that they say large when there more like a xs. Would not recommend.

Date of experience: November 22, 2022
GB
1 review
0 helpful votes
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Box and flowers damaged
November 21, 2022

Easy to order but quality of delivered product is low based on damaged box and flowers with most snapped or bent.

Date of experience: November 21, 2022
GB
1 review
0 helpful votes
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The flowers were perfect, the delivery was the let down. They didn't turn up no update. I contacted them and I was answered promptly and new flowers sent out and came quickly.
On the day of the replacements I had texts to say when and what time which I wish I had the first time.

Date of experience: November 18, 2022
GB
1 review
0 helpful votes
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Nope,Not this time
November 17, 2022

I asked for one item to be delivered to my partner's address,that consisted of flowers and a box of chocolates

I emailed the website on the same day, they emailed me back and tell me there was one item only one in my order

And on the Monday they deliverd 1 in the morning@£30.88.
Another two items of the exact same ordered delivered.why has no one picked up on 3 of same item going to the same with the same message... I'm absolutely f!uming. I certainly won't be using this company again. Refund is pending with my bank.

Date of experience: November 14,2022

Date of experience: November 17, 2022
GB
1 review
0 helpful votes
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A Gift for our Manager
November 15, 2022

We ordered these flowers for our Manager as she hasn't been well lately, I have received a positive feedback from my manager, she was so made up with the flowers, they arrived in bud 3 days ago and she has informed me, they look more beautiful with each day and asked for your details as she will like to use you in future, so all happy. Thank you

Date of experience: November 15, 2022
GB
1 review
0 helpful votes
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Not Worth It
November 14, 2022

When you pay £48.00 for same day delivery. You expect good service. I felt like I did NOT receive the level of service I paid for. The flowers were overpriced but they were okay. Delivery wise they did NOT send me any updates, and left me questioning whether this was a legit service or not. I then received my first text at 5:45pm, although I ordered the flowers at 7am in the morning. I got home to find the flowers were already at the doorstep, My mum said that they were delivered at 2:30pm? If the delivery side of things were more organised I could've surprised my mum a little more. However after spending £48 on the whole service it wasn't much of a surprise at all and we both felt let down.

Date of experience: November 14, 2022
GB
1 review
0 helpful votes
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APPALLING
November 14, 2022

Ordered for birthday. Delivery failed twice. 3rd attempt delivered half dead wilting flowers. No free chocolates. Won't order again

Date of experience: November 14, 2022
GB
1 review
0 helpful votes
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A thankyou delivery
November 14, 2022

My sister in law very pleased with the flowers and chocolates ( a free gift) very good idea and she was very pleased.

Date of experience: November 14, 2022
GB
1 review
0 helpful votes
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Excellent
November 14, 2022

All thought it was expensive they are packaged and delivered with a high standard. Quick delivery makes it perfect for the last minute present. Overall they are a very good easy to use company who delivers high quality with all their products would buy again.

Date of experience: November 14, 2022
Australia
1 review
1 helpful vote
Follow Rosario T.
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I havent recieved flowers for my partners birthday. Its not his birthday anymore it defeats the purpose i specified to leave with neighbour if no one was home. There was someone home and the door bell didnt even go off? They are being difficult with a refund i wasnt in the wrong if instructions were not followed. Still awaiting refund

Date of experience: November 12, 2022
Ireland
1 review
0 helpful votes
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Wonderful bouquet!
November 8, 2022

Really lovely quality and at a very reasonable price, the recipient was overjoyed with how the flowers looked on delivery and they were very long lasting! Definitely buying from eFlorist again

Date of experience: November 8, 2022
GB
1 review
0 helpful votes
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I struggled with the on-line ordering - there are a number of website glitches which were irritating to the point I was ready to give up. The flowers themselves were excellent and the delivery on-time and all in all a good buy!

Date of experience: November 8, 2022
GB
1 review
0 helpful votes
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Poor quality
November 7, 2022

Response from the receiver of the flowers.
Karen says thanks for the flowers but I think you have cause for complaint and need to get a refund. By the way she doesn't know I am sending this. I have had a look on their website and what they have sent doesn't resemble what is advertised. The greenery has dead leaves

Steve Lauriston Sent from my iPhone

Date of experience: November 7, 2022
GB
1 review
0 helpful votes
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Lovely flowers
November 7, 2022

They came in perfect condition and the delivery was more than on time i would recommend this to my friends thank you

Date of experience: November 6, 2022
GB
1 review
0 helpful votes
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Hey happy girlfriend
November 6, 2022

I got the 50 rose bouquet and I now have a very happy and in love girlfriend, they have come out beautifully and arrived on time!

Date of experience: November 6, 2022
GB
1 review
0 helpful votes
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First experience
November 6, 2022

My first time for using the service and you couldn't for fill my order and the offered me a replacement that would arrive 1 or 2 days later so if honest won't be doing that again

Date of experience: November 6, 2022
GB
1 review
0 helpful votes
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Fantastic service
November 6, 2022

The beautiful flowers were delivered on time and in perfect condition. I would not hesitate to use this company again.

Date of experience: November 6, 2022
South Africa
1 review
0 helpful votes
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Say it with flowers
November 6, 2022

What a delight it was to use eFlorist UK. Their attention to detail, the quickness of delivery and their confirmation along the way made me confident that all would work. Thank you so much for the ease at making someone's day brighter with flowers. The little gift of chocolates just made it the cherry on top.

Date of experience: November 5, 2022
GB
1 review
0 helpful votes
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Flowers
November 5, 2022

I'm sure the flowers were beautiful, however sadly the yodel driver failed to locate the property so the recipient never received them! I also had a message to say they've been sent and received but they haven't!

Date of experience: November 5, 2022
Washington
1 review
0 helpful votes
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Very Poor
November 2, 2022

Gave them a delivery date as I knew that the recipient was on holiday at the moment. The flowers were "delivered" 4 days early. The video from the door shows that the delivery person didn't even try to ring the bell, but merely threw the flowers at the front door from outside the front garden. Rubbish. Never again!
Others may be more expensive but they are so much more efficient and trustworthy.

Date of experience: November 2, 2022