Overview
Edwin Novel Jewelry Design has a rating of 4.7 stars from 417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Edwin Novel Jewelry Design most frequently mention customer service, engagement ring and white gold. Edwin Novel Jewelry Design ranks 4th among Personalized Jewelry sites.
I purchased a pair of earrings from Edwin Novel Jewelry Design, on a Saturday. Immediately I wished I hadn't purchased them. I tried to cancel my order on Monday. I was told I could not cancel the order it was already in progress. I received the earrings 4 weeks later. As soon as I opened them, I saw the quality was not what I expecting. The day I received them I requested a return, Edwin Novel received my return on February 11,2025. As of April 5,2025, I have not received my money. I have placed several calls to customer service and I'm told that all they can do is send an email to the billing dept requesting my refund. It is so ridiculous. I am disgusted.
I'm in love with the ring I purchased! It's even more gorgeous in person, and the sparkle is just perfect. I've worn it every day since it arrived, and it's held up beautifully. The customer service team was really helpful in answering my questions, and the shipping was incredibly fast. Definitely a repeat customer here!
Just got my earrings in and they are just perfect. I shopped a few times from here, I purchased a pair of 2 ct diamond studs and a 1.5 ct solitaire ring and a 1 ct solitaire pendant. I was looking for an earring I saw at the mall few years ago that at the time I could not afford, I had a picture and asked if they can make me one. They did a perfect job. So lovely.
I've been looking for the perfect pair of earrings for months, and I finally found them here! They're delicate but bold at the same time, and I love how it makes me look classy. The ordering process was easy, and the item arrived fast. I've received so compliments :)) )
I recently purchased a necklace from this jewelry store, and I'm satisfied with the quality of my new ring. It arrived on time, neatly packed, and even came with a certificate. I've received so many compliments when i wore my ring at a family gathering. I will definitely be coming back for more pieces in the future. Highly recommend this place to anyone looking for high-quality, beautiful jewelry!
I ordered a 1 carat diamond pendant necklace from Edwin Novel Jewelry on December10,2024. When it arrived 1 month later January 11,2025 i couldn't believe how ugly the diamond was. The diamond was extremely YELLOW (GIA Z rating color) to the eye. I immediately called Edwin Novel Customer Service and asked what I had to do to return the necklace. They said since it was such an expensive item ($2400) they had to send my request to a person named *. I asked * what I needed to do to return the necklace and where to send the return. He would never tell me where to send the return. His response was to try and sell me a higher priced diamond or a lab grown diamond. I sent 7 emails asking to return the necklace and never was told how to return it or where to send it on every email. * was never available to talk on the phone. He would only use email. He was evasive and dishonest.
*'s response was to say Edwin Novel would replace the diamond at a higher price or replace it with a lab grown diamond.
Edwin Novel Jewelry is a rip off. I would give them a negative 10 review if that was possible. They are blatantly dishonest and will run out the 30 day return window by stalling with evasive nonresponsive emails. Beware of Edwin Novel Jewelry false advertising, low quality diamonds and terrible customer service returns. Do not be fooled by Edwin Novel Jewelry cheap prices, low quality and false claims.
I ordered diamond earrings from them 4 months ago. They were milky. I returned them back in September and they with their permission and I have not received my refund. In fact they have ghosted me. I paid over $500 for these earrings. DO NOT BUY FROM THESE PEOPLE THEY WILL STEAL YOUR MONEY.
I've developed a great relationship with the Edwin Novel jewelry team over the past few years. They have been very professional and patient with my requests. Whenever I am in need of a beautiful piece for myself or for someone else, they always come through for me with something truly special. It is clear to me why they've earned their reputation.
I absolutely love love love these people. Their customer service is top notch – they're all so kind. It made my husband and I feel so at ease when it came to choosing a very important decision for our relationship. We got my engagement ring and our wedding bands here and neither disappoint!
I've heard many good things about this website and I was definitely not disappointed. Called in for their selection on stud earrings and ordered two pairs of yellow gold martini style sets. The earrings were very well made and the diamonds have great shine.
Their site is easy to navigate, and their staff was very friendly and made sure I had everything I needed.
My partner and I had been looking at rings online and found Edwin Novel's page. Andrea ended up helping us and she was fantastic! She was very patient, answered all our questions and explained things very thoroughly. She was not pushy at all, and gave very straightforward answers to all of our questions. The ring we received came out exactly like what we wanted. Would definitely come back here for other jewelry needs and recommend them to anyone.
Beautiful jewelry and amazing customer service. They responded to my emails right away, with answers to all of my questions. I had no prior knowledge about diamond clarity, but after several conversations with their team, I feel like an expert now. The pendant they made for me is gorgeous. They worked with me to help find the best possible diamond within my budget. I love that they have a lifetime exchange policy, so that I may upgrade at any point. But honestly, the stone they sent me is so beautiful, I can't imagine ever trading it in. Very happy with the pendant I ordered, and truly appreciative of the team at Edwin Novel Jewelry Design!
Sending our gratitude to Edwin Novel and his team for making my parents 50th anniversary matching rings. My Parents loved their rings specially my mom. We appreciate your effort, I will definitely be buying more from you guys. 100% satisfied with my experience
I am very impressed with how pretty my earrings turned out! I love the packaging, very discreet and I appreciate that they were hand made. Very pleased with my experience with Edwin Novel! 10/10 would recommend
Edwin Novels Jewelry is the place to go if you want GOOD QUALITY earrings for a great price.
I always come here for diamond earrings... they have plenty to choose from but I usually get their stud earring. You get what more than what you pay for!
The jewelers are know ALOT and are impressive they walked me through their custom design program and they can really build anything. I needed 18 inch tennis necklace and they made it for me and worked with the money I had to spend too, not even on their website the design is definitely will be back and am wowed.
I have lots of items from Edwin: two wedding bands, a central engagement ring, and one sets of diamond studs. No issues at all and will continue to only shop with them.
Stunning! I just received my diamond pendant from Edwin Novel and am blown away by how gorgeous it is. By far, the nicest piece of jewelry I've ever owned. Any outfit I wear with this will instantly look classier. So happy!
I'm really impressed by Edwin Novel Jewelry Design. Their customer service representative was incredibly helpful. Very knowledgeable and friendly. I recently bought a diamond pendant as a gift for my girlfriend. The pendant is magnificent. I cannot wait to surprise her with it this weekend!
Fast shipping, reliable company, unbeatable prices, and the greatest customer service team! My wife enjoys her custom pendant and will be coming back soon for the matching earrings! Such fine jewelry here.
Edwin Novel specializes in:
Diamond Engagement Rings
Diamond Stud Earrings
Diamond Pendants
Special Design on Engagement Rings
Natural Diamonds
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- Los Angeles, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members