WHAT A PURCHASE! E N J D Is amazing! My wife loves her earrings so much and they look so fancy.
I can't think or find a better place than this! The amount of hours I have spent looking for some nice pieces of jewelry is immeasurable. I am so relieved to have found the variety on their website. In particular, which I found the most drawing, is the prices on each of the products I wanted. They all seem to be quite affordable. I had abig budget, so I'm glad to have the ability to choose more than one product. I chose these products from their website:
Https :// edwinnoveljewelrydesign. Com/trellis-cathedral-three-stone-engagement-ring. Html? Center_stone_type=di¢er_stone_shape=rd¢er_stone_weight=0.5¢er_stone_color=h¢er_stone_clarity=i2&side_stone_type=di&side_stone_shape=rd&ring_size=3&metal_type=10k%20White%20Gold
Https :// edwinnoveljewelrydesign. Com/three-stone-halo-pendant. Html? Center_stone_type=di¢er_stone_shape=rd&side_stone_type=di&side_stone_shape=rd&small_stone_type=di&small_stone_shape=rd¢er_stone_color=h¢er_stone_weight=0.5¢er_stone_clarity=i2&metal_type=10k%20White%20Gold
Https :// edwinnoveljewelrydesign. Com/stud-earrings-*******. Html? Center_stone_type=di¢er_stone_shape=rd&side_stone_type=na&side_stone_shape=na&small_stone_type=na&small_stone_shape=na¢er_stone_color=h¢er_stone_weight=0.5¢er_stone_clarity=i2&metal_type=10k%20White%20Gold
5 stars!
Hello! My name is Claas and recently bought a band from Edwin Novel Jewelry Design. Here is the ring: https :// edwinnoveljewelrydesign. Com/mens-band-7013. Html? Ring_size=14&metal_type=14k%20White%20Gold. As you can see it is very nice online, but I can confirm it looks even nicer in person. I collect a great deal of rings and this one takes the cake for the best looking one. It looks very professional and industrial at the same time. I love the detail on the wire around the band, it feels solid and looks solid. I got a white gold one but I think I am going to get another one in yellow gold so that I can have a pair. The team here is great! They give updates via email and call whenever you need and are very transparent of their process. Thank you all for the ring!
Do not buy from this company. Customer service is great…until something goes wrong. Which is sort of the point of customer service. Back story breakdown (attention to addresses at the time of incidents);
-purchased ring 12/19/18 for proposal New Years. Was told over phone that shouldn't be an issue. At the time I was working abroad in Texas while my family lived in Georgia as my fiance was still serving in the military. I had ordered the ring to be shipped to Texas because obviously I did not want her to receive the ring in the mail.
-received an email on 12/24/18 that with regret the order would not be ready due to holiday. (Understandable)
-Eventually I was able to propose Valentine's Day. Ring was exactly as ordered.
-02/20/20 ring was sent in for service as the band snapped while my fiancé was cleaning. They explained it was because it was a thin band. They took care of the issue with no problems. This was while we were living in Georgia and shipped it from Georgia and received ring back in Georgia. No issue.
-Then 06/28/2021 the ring broke again in a different location of the band. Still no issue with customer service. We shipped the ring from Florida which had been our residence for a year by then. The address on the shipping was our current address.
-Waited for the ring, followed up and Edwin Novel had shipped the ring to our old address in Georgia. There was no phone call or email verification and clearly when they received the ring no one annotated the name and address. Well here is where the problem came in….
THEY ACCUSED US OF SCAMMING THEM AND THAT IT WAS OUR FAULT THERE WERE SO MANY ADDRESSES RECORDED AND THAT THIS WAS LIKELY A TACTIC! WHAT!?
After a series of extremely rude and sarcastic phone calls AND EMAILS from Mr. Johnson in customer service we finally received an email from Mr. Johnson stating our insurance claim was approved on 1/12/22. Oh, and best part…here was Mr. Johnson's exact verbiage from an email from the senior supervisor in customer service management…and i quote;
"Because of this claim, our insurance company had cancelled our policy after paying this one out.
FedEx initially denied the claim. We could have left it that way and said, "oh well," but we didn't. Your statements and accusations are wrong."
We have yet to receive a check. 3 weeks ago an assistant in customer service stated Mr. Johnson said he would have us a confirmation of shipment of the check. No check. No confirmation or tracking number. And Mr. Johnson is evading email and telephone calls.
Mr. Johnson is a terrible representative to be placed in charge of problem resolution. If Mr. Johnson is indicative of how this company is operated, I would not be surprised if Edwin Novel was investigated for insurance fraud. As a result of these actions we have been left with no other option than to sue Edwin Novel in small claims court. In addition we will be utilizing every platform available to prevent others from trusting such an important moment of your life to a company of this caliber. This whole process has been an entire nightmare. For 9 months my fiancé has not been able to wear a ring and we don't have the refund as promised to purchase a new one. Either someone is lying or someone is keeping published checks from the insurance company. It does not take 3 months to mail an approved insurance
My experience has been great so far!
My good luck charm!