Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Satisfying and appropriate to my needs. Will definitely be using it again
My search, options and payment were seamless.
This was the second option I used to get the ticket and I was glad I did.
Easy to navigate, great deals and customer service. It offers so many flight options to chose from and also good alternatives for flight cancelations and refunds.
Its overall good but still difficulties for new users and those who have no or limited IT skills.
It is a very good service, the page is very easy to use, so for me it was a good experience and i recomend it
Vast list of options are presentes, this is very good. Prices are remarkably highly competitive.
On one issue I did not get an answer and that is whether I am supposed to get an e-ticket or not because I did not get mine.
It was very convenient to order the software, very satisfied.
I really liked it, the website was very useful, I didn't struggle to find the best flight option
Good, Quick, thanks. All very clear and the follow up is very complete thanks
The flights selection offered by search engine was comprehensive and valuable
I have a Prime subscription and during my last booking process I saw something really concerning: The first time I searched for my flight I didn't realise that I hadn't log in, and when trying to do so I closed my search by accident. Once I logged in and gat back to the same flight the final price was the same as the one I had without my Prime account, but this time it was shown as a special price for Prime users, with a much higher crossed out "original" price above, which was not by any mean the price I had seen before.
I will definitely do some more research on this, but it really sounds like eDreams is playing us for fools.
My husband and I were flying out at 6:30 on 1/9/2025. I received a text a little after 5pm on Wednesday 1/8/2025 stating that our flight was cancelled due to weather. I understand why the flight was cancelled, and the cancellation stated we could get a refund. I have yet to receive our refund.
Dear Megan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Smooth, it was all good i like it yes yes ans it was good price b
I am using dreams years and I have one very bad experience with you
First time booking a flight through eDreams and so far: very impressed. Great service and communication and some of the lowest fares I could find. Hope to make eDreams a habit.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care