Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
My experience fight through eDreams have been excellent and formidable.
Every thing was good. But if you can add screen will be perfect
Very user friendly and great value for money would highly recommend
Edreams always gives competitive flight prices comparing to other sites.
Quick alternative flights and easy transaction, best prices
The booking experience was smooth, great and fast. Super recommended!
No move back or cancel options. Hidden costs which appear during a process.
Like that the booking is fast and cheaper compared to others.
Very professional customer service with good deal discounts and offers
Online booking clear and easy to use. Received confirmation in a timely manner
It's my first time to use e dreams but I like it because of good services
Very simple and straightforward to make a booking, no problems.
I thought booking a flight with eDreams was easy and straightforward.
Everything went smoothly, from booking, to check in, boarding
I feel trapped as I can not find the place to cancel the membership of Prime that I have a free trial for right now. Please cancel it for me if you see this message
Nice and easy process didn't take long to sort out my booking and received details
Dear Adam,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Smooth. Smooth Smooth. Smooth Smooth. Smooth Smooth. Smooth Smooth. Smooth Smooth. Smooth
Efficient payment system that provides quick responses and reminders.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vicky,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care