Overview
eDreams has a rating of 4 stars from 11,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Experience was fast and easy. I really appreciate it. Thank you
Very good service and ease of booking a flight. Easy to obtain boarding passes.
Great deals on best price and the flexibility to change dates
I recommend yr business to other people... the tickets are very reasonable price.
Smooth booking process, great deals, and no hassle!
My experience fight through eDreams have been excellent and formidable.
Every thing was good. But if you can add screen will be perfect
Very user friendly and great value for money would highly recommend
Edreams always gives competitive flight prices comparing to other sites.
Quick alternative flights and easy transaction, best prices
The booking experience was smooth, great and fast. Super recommended!
No move back or cancel options. Hidden costs which appear during a process.
Like that the booking is fast and cheaper compared to others.
Very professional customer service with good deal discounts and offers
Online booking clear and easy to use. Received confirmation in a timely manner
Everything went smoothly, from booking, to check in, boarding
I feel trapped as I can not find the place to cancel the membership of Prime that I have a free trial for right now. Please cancel it for me if you see this message
Dear Vicky,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Nice and easy process didn't take long to sort out my booking and received details
Dear Adam,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care