On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have made my booking online. I am going one way back to Sydney. I will give you my experience once I will arrive back to Sydney. Thanks.
Don't book with eDreams. I booked a flight with Spirit Airlines on 8/5 online thru eDreams. Realized minutes after I had booked wrong flight and tried to reach eDreams but no luck. Called Spirit who sent me email confirm they had cancelled the flight and subsequently confirmed that on 8/16 they issued credit back to eDreams. Ref # Spirit provided me for that credit to eDreams was #*******646 (same as the eDreams reference #). EDreams remains impossible to reach (no phone number that I can find) and over two months after they got their credit for the cancelled flight from Spirit has never credited my credit card for the $617.44
The website was a little busy, and there were potential upcharges left and right… but the basic flight booking was the cheapest, cheaper than the airline website even.
Dear Jonathan W,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Brenda D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It s very awesome I was well taken care of I wasn't afraid even tho it was my 1st time flying I loved everything about my flight n great experience with you guys I love it
Dear Jabrika M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good experience and good treatment and looking for new offers
Dear Mohamed F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
On 30th September, I booked and confirmed air ticket for two person for Dhaka, Bangladesh to Bengaluru, India for 16th October, 2022. PNR of tthe ticket was SJPQRL for which I paid US$ 336.33 using eDreams though the price eDreams took was much more than what my travel agent asked. But, as I proceeded with the buying of the air ticket, I did not stop. The matter was finished on that day. I reached Bengaluru on 16th October, 2022. We returned back to Bangladesh on 24th October and booked the ticket from travel agent with much lesser amount though I bought ticket on 22nd October. On 26th October I got an e-mail from eDreams e-mail that my ticket from Dhaka-Bangalore is confirmed. The booking reference as per their e-mail was *******8627. I disregarded that e-mail as I did not booked any ticket from eDreams and already reached Bangladesh before that day. There was no reason to give importance of such spam e-mail. But, mysteriously I noticed that eDreams took US$ 59.99 from my account on 30th October, 2022. I don't think eDreams is a cheating organization and hoping they will return my money back at my account. I already sent e-mail to them by requesting to return my money back.
Last update: eDreams sent an e-mail today (1st Nov, 2022) by giving assurance that they will refund my money back within 15days. Lets see.
Update: e-dreams returned back my money. But my bank in Bangladesh named 'Brac Bank' took 3months to deposit that money at my account. What a banking!
One year after purchasing a ticket for twice the price they just tried to charge my card for no reason. How can you save my card details and try to debit me when I didn't initiate any flight booking recently? Thank God my card wasn't funded.
The overall process is rather disjointed, im still experiencing ths now linking my hotel to the flights
Dear Michael W,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Fantastic, and exciting experience. They are the best plug. They made everything easy and cheap. Am glad.
Dear Chima D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Moshe B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ayaan M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Began my search on my usual search engine when e dreams came up. Soon changed my search and discovered much cheaper flights.
Dear Janet C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Sean J,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I've been trying to obtain a refund since May 26th, there is no customer service contact only a chatbot that now does not connect to a human agent, yet it's 5 months and no response. Initially, I was told 3 months, and I waited, then on the 8th Oct I was told 72 hours by a human agent, and I waited. Now it is the 30th Oct and nothing still, chatbot tells me 30 days and cannot connect me to a human agent.
Also interestingly eDreams replies to all good reviews on here but none of the issues. Coincidence or fake review writing for their rating?
WILL DEFINITELY NOT BE BUYING WITH THEM AGAIN
Flight cancelled and there is no update from edreams. They claimed they have not received any cancellation notice. And as expected the refund took forever and cant even reach out to a real agent for help as the stupid chatbot kept sending the same autoreply.
Was quite easy to book a flight ticket. Used them before so was an easy choice.
Dear Kea S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Pleasurable, easy to make a reservation and response good
Dear Sharon B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good! It's my first experience with edream. Hopefully, everything will be ok. Specially, at the Hotel bookkeeping.
Dear Mor D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was very easy to book both the hotel and the flights I required.
Dear Keith W,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tanino A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service