Overview
eDreams has a rating of 4 stars from 11,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Very easy to navigate through this site and book my flights very happy with my booking
Bit difficult since currency is gbp it could be easier if the currency can be changed
Good. Could be better. It's my first time, and it is better than some other apps I've been on.
Nice, I like this experience with this company. All so easy.
As easy as other booking.com apps but then with great prices
Operators are not aware of refund amounts in case of cancellation
Very easy to follow instructions how to proceed with the booking.
The process was fast and easy to handle and it was able to use Paypal as a payment option...
Being the prime member really made the experience far more enjoyable!
Great experience that was easy and fast - good app and updates
Prefer to share to your customers the ticket number than Boo
The website has disconnected screen. Please test the workflow of operations by customer when they access the website
Booked easily and for good price, all very smooth, all fine.
Excellent service,if you have any enquiries,they will help you same time
So far so good. I hope that everything works out so I'm keeping my fingers crossed 🤞🏾...
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anita,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team