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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Website easy to use. Good choices. Best fare for times required
I highly recommend never to book on this company's web site. They show one price and then charge you a higher price. Then they automatically bill you for a prime membership (trust me this company is subprime in every way). I called within a few minutes of being charged the fee for the next year Through October 2024. I told them I am not interested in their prime membership and they refused to refund teh amount. Anyway now I had to go through the Credit Card company to dispute it and of course the Credit Company will side with me but it is still a hassle and will waste a lot of time. Save yourself the hassles and book with a legitimate company not a scam company.
No hassle and best price available for my flights, even had I booked direct with relevant airlines
Bookings received from both airlines and confirmation everything was correct and confirmed- so check in should be easy too
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Airline cancelled the return flight, edreams couldn't rebook and when we tried to cancel the outward flight on their site it didn't cancel so we had to do it ourselves through the airline who gave us a refund number to give to edreams but they are uncontactable...there are no phone numbers and chat option does not get a response. The app update says it takes 3 months to get a refund from the airline which is a lie! We already have the number. They are either the most inefficient company every or total scammers and right now I believe they are scammers and we are about to upgrade our complaint to the consumer affairs department. DO NO USE THIS COMPANY!
Dear Jane,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you for being straight forward site this is what I need, it's all there especially with check-in luggage, how much allowed and the amount you've to pay. * Mabuhay 5*
Mina
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I saved time and money. Everything was easy to follow and get what I needed. Thanks
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Very helpful service easy to chat with them and cheap to booking from they
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Long drawn out and excessive no option to refuse your prime offer which is no good to me anyway. Also no option to book now and pay a deposit and pay the rest off over time
Dear Gary,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Very good website. Booking was straight forward. I didn't like the odd hurry up message hence only 4*
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
There is an opportunity to choose a ticket at a good price
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I found it very difficult to add a hold bag and to request wheelchair assistance
Dear Christine,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I received the confirmation booking online. The email came immediately.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good experience in general. The hotel was in a great location everything was nearby
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Lts my first time using it so i will tell after l travel for now i think its not bad.
I have mobility problems, use a walking stick and can't walk very far, so require wheelchair assistance to negotiate mu way through airports. I couldnt find anywhere to apply for assistance on your web page.I'd be most grateful if you could rectify this.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
All pretty simple and straightforward except that I had to get the 30 days prime trial before I could continue with my booking. Also have not received flight tickets yet but I am sure that you will email them to me in good time Thank you
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was much easier than i thought. Online system in e dreams is perfect. I hope i will get a good service in the future. I want to make sure i get the service i requested on this trip. Hope everything goes well
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Simon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team