Overview
eDreams has a rating of 4 stars from 11,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
The application is very easy to use and practical, it helps you step by step to buy your ticket
Quede muy satisfecho con la misma, la siguere usando para futuras compras y la recomiendo
It's a great website, I would like to book on edreams every ime because the atmosphere feels nice as well
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Prices are low and affordable. The prime option is a very nice and smart purchase for travel lovers
Very nice and faster than another site and i will book all of my tickets from this site
It's very confusing when the site pushes into spending money on unnecessary things.
Keep it easy for users to read the web forms with important information only.
Quite confusing
Now continuous emails that repeat and repeat
Could not print off the receipt of payment that I requested
Never ever use this website they are scammers.they took my money all even my flight was canceled then they refused to give refund...plz dont use it
If you want to throw away your money, bring yourself some stress and high anxiety, book your flight with edreams. I booked a ticked with the help of an agent, but guess what? They are ready to lie to you in order to sell you and then good luck finding someone who understands your problem and eventually help you. Because of their lack of information and incompetence, i wasn't allowed on the plane! I missed my round trip completely, ruined my trip and had to purchase another on that day (obviously not from them) and later, I received an email from them saying that Im eligible for a change of my flight, so i called (endless times with different agents and supervisors) and every time the result is the same (no email confirmation of what has been told over the phone) lies lies and more lies every time im promised my issue would be resolved. (I attached a screenshot from one of their emails saying that they have tried to contact me, which is another lie, as i didn't receive a call and i got that verified with the number company)
It has been months. Monthssss! And just few days ago the reason behind the refund not going through is because i was a no show! They didnt even give me credit as they promised nor did they try to help out change the booking (good luck escalting the problem to whoever it is) no solution for you. Dont get me started on their app, u would wait for hours everytime and eventually nothing useful. False information every time you contact any of their agents, and never ever believe that you will get a response in 72 hours as they claim. I had to call and request for a change of dates at least and it was all a lie, no email no booking, nothing. I DON'T RECOMMEND THEM, THEY ARE THE WORST! Never ever doing this mistake again and booking anything with them.
EDreams is really so good trust and honest website for booking online,
I am so happy to dealing with eDreams
Dear Musa A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I canceled my flight due to some errors but your refund process has made me loose my job since I couldn't travel to work on time.
The service was pretty good, convinient and also fast. I received my travelling details earlier than expected
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good! It's my first experience with edream. Hopefully, everything will be ok. Specially, at the Hotel bookkeeping.
Dear Mor D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Needed a quick booking after my previous. Flight on another airline had been canceled. I got it very quickly. Big relief
Flights booking get canceled all the time, price changes after inserting bank details, customer service even worse. Really bad from top to bottom.
I booked my trip to Siem Reap through eDreams. It was so user friendly & prices were amazing. Would definitely recommend this site
Overall it was easy to use. A little disappointing that I paid $8 for customer service. This shouldn't even be an option with all due respect.
Dear Loannis,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
No comunication, they did not even send the invoice! Terrible service! Never going to use edreams again!
Very reliable and easy to book your holiday after been scammed week before find edreams trust worthy will be using them again
Since you can't fly standing up or without any carry on, the flight price published is theoretical and nonrelevant...
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team