Overview
eDreams has a rating of 4 stars from 11,017 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I pre rent a car through Edreams in Mexico City for 400 dollars total, when we arrive to the rental car America they said that we had to pay 2000 for insurance other wise we cannot take the car, we couldn't accept to pay extra 5 times more what was the rent, we contacted right the way to Edreams to refund and they said that we didn't had enough in our credit cards and it is a lie we do have enough but we refuse to pay that crazy amount extra. So Edreams refuse to refund 400 dollars
I chose eDreams because I found that edreams offers the cheapest ticket prices compared to other agents. But it's very disappointing that when I finished making the reservation, the ticket price was charged in US dollars whereas when looking at the offer, the ticket price was in Malaysian Ringgit. The ticket price became more expensive than I expected when the fee was charged in US Dollars. I feel cheated.
If you want a flexible Ticket...Don't regret and use edreams. Sunday14th May a changed in a flight booking from the 16th to the 27th May was confirmed and paid for. Edreams phoned back for the payment deduction of changes. 16th May Swiss air sending notifications of delays. Edreams was contacted and upon recognizing phone number notified of changes can take up to 48 hrs to appear in inbox. On the 16th nothing in inbox after 45min on the phone with edreams...it boils down changes was not made. Now i have to buy a new ticket and edreams claim they did try to phone me thus they are not at fault. This took them 45min to realise no changes was made and as far as calling I have no miss calls. But strangely edreams did manage to get hold of me for money changes deduction! How how convenient.
Edreams:
We had the worst experience ever traveling with two airlines that we booked in Edreams. It was a self-transfer flight. The first flight charged us $40 euros because we didn't do the check-in online, even when we were three hours before in the airport. Nobody told us about that situation at all. Unbelievable that this kind of situation still happens in this time, with all the technology that we had. Then, the second flight didn't let us to get into our flight, even we are vaccinated and we have all our documents in law. They didn't know the rules to get into Egypt, even when the official website of the Egyptian government says clearly that people with the vaccine can go to Egypt for holiday. We were vaccinated in the United States but they didn't understand that our vaccine is the same as in Europe and they didn't let us to take the flight. We try to contact Edreams to get a type of compensation for all the problems that we passed through but guess what, impossible to reach this company. We sent emails but any agent reply, they have a Robot system super useless. How can we contact this company? Does anyone knows?
My worst experience flying and I've been in more than 60 countries. I hope this situation helps to save you a lot of problems with this company.
Cheers from Australia
Ordering from abroad, all communication from airline was in Italian - quite unfamiliar to me and with limited internet connection/translate I almost missed the flight...
I booked a flight with Ryan Air - I was not made aware of the additional fees - (double the cost of flight). Ryanair cancelled the flight and sent me a refund BUT eDreams refused any refund even though the fee included a baggage charge!
Опыт отрицательный, некомпетентность менеджеров с трудом компенсируется дешевизной предложений авиаперевозок. Но если у вас вместо нервов стальные канаты, то велкам! Абсолютный пофигизм в отношении уже заплативших за трансфер. Так я не был предупрежден ни по телефону, ни по электронной почте об отмене рейса. Сюрприз обнаружил за пару часов до отлета, но ведь деньги заплачены, менеджеры свое отработали! На остальное им наплевать.
Dear Semen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Beautiful and wonderful.
But I am still waiting for my reservation on the Tunisian flight. From Milan to Tunisia on Wednesday 10/25. Thank you very much.
Dear Massud Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms.
The staff were friendly
Thank you eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The site is quite easy to navigate as all what you need for your trip are all in one place ranging from flights, hotels and car services.
It's really a dream
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Just try cancelling a flight or even changing it - impossible to get in contact with anyone even after paying for the "no questions asked" expensive travel insurance policy
Got a ticket but never received a confirmation mail. I went back into eDreams and couldn't find my reservation either so I bought a second ticket in panic. I got a confirmation mail for the 2nd buy and then both tickets appeared on eDreams. Thankfully that was all in the span of the ame day so I could cancel one of them
So disappointed, promised us aces on the plane, confirmed it, took our money, after an hour told us there are no spaces available and we need to wait for a refund! So horrible. Do not use edreams!
They force customers into subscribing for a really unnecessary service. Quite pricey too. They won't respond to calls or complains, so I don't know who legitimates these people.
SELL DODGY FLIGHTS, DONT COMMUNICATE OR CARE AND WILL STEAL YOUR MONEY AND BLAME THE AIRLINE THEY BOOKED YOU ON SAYING IT IS THEIR FAULT A REFUND HAS NOT BEEN PROCESSED.
TIME THESE THIEVES GET WAT THEY DESERVE, HOPEFULLY JAIL TIME AND MILLIONS OF DOLLARS IN FINES
Everything went so smooth, only thing that could be better if edreams could send printable e-tickets instead I had to search for it. App and support works well.
Dear Adriatik K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything has gone well so far, I expect this continues in the same way till completed my round trip, only issue is that app didn't update booking status until I made a change with my membership.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leiv,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service