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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very easy and convenient to use and to select the flights that I needed.
Good.it ask me to write it down 50 characters so that is why I am writing
Goede afhandeling van mijn vliegtuig reis. Alles verliep vlot.
Naplaceno mi je 89€ za Prime bez prethodne najave i bez konsultacije sa mnom
Dear Veselin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything is perfect with this application
Recommend always using it
Very convenient
It is a fast, smooth snd honest application, i liked the offer and the following information on my email
I have found great deals on eDreams. I use this service more than Priceline or Expedia.
I like your service and prices and will use your services again and again thanks for your service
It was a good experience. It was the first time I used eDreams and I was able to navigate the site pretty well.
I really appreciate the fast and economically reasonable service
Booking flights, accommodation and car rental is straightforward and also at a good value.
I always believed in at the counter bookings as a safe and easy way to book your flight and settling the bill until my experience with eDreams,
First flight got delayed twice, still managed to get on the connecting flight just in time. They almost did not let me in.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Walter,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care