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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I am very satisfied with getting good prices on my traveling.
The experience was helpful and nice. However I don't like this commenting part.
All in all the trip planning and notification and everything was excellent and I really appreciated that the only thing it was not really good is that when I am booking my flight it said you have bags included, but it doesn't say when at the start you are booking how much weight you have for them so I purchased another Two bags to check in when it was absolutely not needed and there is no cancellation to make it worse after that for it so that's only thing otherwise everything was wonderful
Its amazing and very useful experience to use you application and agency.
All good,could do with more info on baggage transfer and connecting onward flights,first time I've done it.
Had to go on online chat to find out info be nice if it was on app.
Recently booked a trip to South Africa through eDreams and was pleasantly surprised by the affordability and quality of the experience. The booking process was smooth and efficient.
It was easy to book with Edreams and I am glad I got to get the membership although I was hesitant in the beginning.
Es una buena aplicación ya que se encuentra muchas variedad de vuelos
Easy to use website where you can book flights and hotels at your convenience
Easy booking, good offers, good price, it's not that easy to find also a flexibility so thank you
50% discount on the airline ticket prices! I canceled my previous booking and booked on edreams.
An easy way to book ur travel. You had the best price, as I've booked my travel a day before.
Always use edreams for my flights and hotels. And always come up trumps for me. They never let me down
A professional company that always lives up to our expectations. I highly recommend
Easy and well priced. So far the experience has been simple and one of the least stressful things about my traveling this year.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joo,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care