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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was easy to do the booking.
And the price was good.
Now we just wait for Invoice.
Una fácil experiencia con muchas opciones de vuelo y hotel, barato y caro. Todo se ajusta a tu presupuesto 100% Recomendado
No problem at all booking online. Still waiting for my official receipt of payment. Thank you.
Price is cheap but after travel I will know how's this. First time I am going to travel
Fue una compra muy fácil de realizar. Enseguida encontré lo que estaba buscando, comparado con otros sitios eDreams ofrece mejor precio! Muy satisfecha!
First time traveled with GP Aviation and I was very satisfied. Price was unbelievable. It took me 3 minuts only and I had my confirmation number in my emails. Fast and easy. I will recomend this company to everyone.
The information on flights and the transaction was easy and I had no issues booking my flights.
Great experience with eDreams.
I have been traveling with them for many years, I feel confident with them.
Rasche Durchführung aller Buchungswünsche.
Freuen uns auf die Reise!
I was able to easily and successfully navigate the system to book my trip.
This is my first time to book via this website and so far i'm satisfied with it. Thank you
Website was user friendly and easy to follow the instructions
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care