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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Thank you for your organization really Nice, fast and good follow up
It was cheaper to book flight tickets compared to other sites.
We made a last-minute decision to travel to Paris while visiting Barcelona, the fares were reasonable and the time frame worked with our plans. Check-in was easy, and the flight was on time. When we returned, we did not realize we were on a different airline, not being from Europe, we were unfamiliar with the names of the low-cost carriers. We waited in a long queue only to be brushed aside and the staff yelling WHEELING to us. We had no idea what he meant. The kindness of strangers directed us to a different terminal to check in for out flight there. The staff there were so kind and helpful compared to those at Easy Jet.
I enjoyed the process from start to finish and will recommend to anyone interested in
I didn't like the way I was informed about applied discount on the end of the booking procedure, just before payment.
Quick and check the way to book a flight online. I booked a trip from Paris to Hungary, and it was very convenient..
I paid baggage fees via Edreams and they turned out to be twice as expensive as the airline itself charges. That is a bit confusing.
I tried eDreams before and this time the reservation was according to my needs specially the price and follow up.
Very easy to book straight forward and received confirmation very soon afterwards the EDreams app is very good too just short form to fill to receive boarding pass
It was really easy made the purchase I just added place and date and done!
It was fast and pretty easy to understand, the details were very clear abd was shown all the time which helped me a lot
Actually it was quite easy since there was only one option for my schedule.
I have no experience yet- just booked a ticket right now for reasonable price
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members