eDreams

We had a nightmare after needing to make a minor change to an airfare. After going back and forth for almost two weeks they could still not sort it out.
The customer service is non- existent if you have to speak to a real person. Hold times are extremely long, they transfer you from department to department, staff are ill trained and cannot understand simple requests. They promise call backs which never happen and even told us to try and sort the issue out with the airline. This is against the booking regulations where changes can only be made by the booking agents.
Even Emirates tried to talk them through what they needed to do. At the eleventh hour the airline contacted EDreams and demanded they relinquish the booking to them. Once Emirates controlled it the isssue was sorted within minutes.
Beware the low prices as you get what you pay for. No service and no responsibility.

Hi, I booked a flight on December 8 via eDreams. I input a debit card, but the transaction did not push through, and eDreams requested another card. So, I input a new card, which is a credit card, and the transaction was confirmed. I received a statement from the first card stating that you charged me for the first transaction even though the transaction did not push through. I filed a dispute with my bank, but they rejected it, stating that you have already collected the money and they can't retrieve it. I have contacted your customer service via the eDreams app, but all customer service agents are telling me they did not collect the amount, even though I have provided them with the transaction reference that appeared on the bank statement. I am now at a loss on how I can get my money back.

Hello

Experience with the travel company eDreams is very bad. I have had good experience with skyscanner in the past, but eDreams should not be trusted.

The company advertises low airfares and allows customers to make bookings, including accepting credit cards. However, it turns out the company cannot guarantee the fare and we were told this several days after the booking was made - at which point they said only a more expensive fare was available. We could have booked through another company and saved money, but now we have had to change flights and will have to try to change hotel bookings to match the flights. Our credit card had not been debited, but after reading other online reviews it seems we were lucky.

This company took 645 dollars from me for a date change before they confirmed the airline could accommodate me, which they could not. Edreams admitted this after I went through the grueling process of contacting them when I never received a confirmation.
I instructed them to refund my money and said they will, less $60 for a "service" fee. I lost three days because of their do called service. I could have made other arrangements.
Never again
Stay away from edreams!
Jim Ferrante, Spokane, Washington
Edit: they have apologized and reportedly refunded all of the money.

Having found flights at reasonable rates I booked them but in my haste accidently put a middle name down in place of surname. I tried to change the name very soon after having booked & was told the airline wouldn't change it. I even paid extra at time of booking to cover any changes or cancellation. It seems this is out of eDreams hands therefore I find the advertising of taking extra insurances to cover these things Very Misleading. Then with no choice but to cancel the flight I'm told I won't get a full refund the whole things screams Scam to me as they now have all my personal information & my money!

I have contacted and I have been waiting over the line for more than a few hours but I have received the worst customer service ever. It was the second time and would be the last time for sure.
I won't recommend eDreams to anyone.
Your company didn't care about their customers. I know a few things about eDreams during this time:
1/ Absolutely irresponsible
2/ Shocking irregular
3/ Deeply unorganised and obviously disorganised
Poor customer service with useless and unprofessional staff.
I'm extremely dissatisfied.
In the end, I wouldn't recommend this company to anyone. One star is even too much to give.

Nice prices offered to me but I think it takes too long to get the booking confirmation after taking the payment. At some point it made me think it was fraud. Let us improve with timing to confirm the reservation to 30 min or 1 hour instead of 22 hours or more.

I signed up for eDreams prime in the summer and decided I didn't want to renew it next year. The site warned me that my cancelling my subscription I would lose all my benefits as of my next flight. I had paid for the first 12 months in full and my expiry wouldn't happen until July 2024 (10 months from now).
I managed to talk to customer service and they confirmed that this was the case and I should just wait to cancel next year. They were forcing me to delay cancelling, this is an exploitative tactic that makes it more likely that I would forget to cancel at the last minute and be saddled with another period of billing. My decision about the next billing cycle should not affect my service in the current billing cycle.

EDreams are a nightmare to deal with, do not book through eDreams! I booked a flight from Dublin to Calgary with a connection in Toronto and the same coming back it was a round trip.
I downloaded the eDreams app had my flight details there to see.It was a week before I left Ireland I discovered my return flight had changed and was no longer departing from Calgary, it was now departing from Toronto and no word of Calgary at all. They never notified me of the change. I contacted eDreams through the app in the chat section and they would not help me, they ignored me. I tried again with a different person this time and ignored once again. In the finish up I had to book an independent flight from Calgary to Toronto, out an extra $500 now.
Do not go with eDreams. They're a nightmare.
Hopefully this review will help some other people.

It was all rather confusing choosing from so many airlines, and somewhat daunting negotiating the number of add-ins offered, all at extra cost. I was also disappointed that there wasn't an afternoon option on the return flight as I shall reach home very late that evening.
I was slightly taken aback by the price I paid, since Jersey is part of the UK and the flight is only a bit more than half an hour long.

Pathetic service. Never recommend eDreams! They robbed me in broad daylight. I couldn't cancel my flight at the virgin airline as it kept me sending back to edreams and was sent back to Virgin even after I was close interaction with covid case. Surely will be bankrupt one day my blessings free! Rating 0

Good to check and buy flight tickets and other services. I usually took just minutes to be confirmed but my latest experiences were taken about almost 24hrs to be confirmed.

I booked a roundtrip, needed to change my return. Thought should be easy and straightforward since edreams website gave me several choice at different price points, lots of availability on the airline own website. Twice i chose the advertised change in fair only to have them call hours later to say that fare no longer available and once that it was a "different class of basic economy" that was advertised so they couldnt downgrade me. Nowhere did it show a choice between fares in my class. So my change ultimately went from their falsely advertised $174 to $406 to $512! And not the flight i had really wanted because it was cheaper. I was forced to pay more. And when they rebooked it finally it changed my paid exit seat on first leg to 33cNo more edreams.

I requested a refund on 3rd March 2022, no customer services available got to do everything through a robot chat. Which always says on the AP " Request pending airline Authorisation"
Everyday it says this it doesn't change. It also says that it is taking currently 3 months or longer for airlines to respond.
Poor Customer Service!