eDreams

Very disappointing. After calling up the customer service due to payment issues, the representative Manpreet assured me that we were good to go. The next morning, I receive an automated email alerting us that our booking has been "declined -
We could not process the request for this part of the trip." No reason provided. So I call up the customer service once again (painful experience) - just to be informed that part of our trip has been cancelled (no reason provided). Instead of getting refunded the full amount that we paid, we only receive a partial refund! Never heard back from them again. Not recommended!

I received my confirmation as expected. However, the following day I received a somewhat confusing email that seemed to imply it was time for me to log on to get my boarding pass -- 3 months in advance of the actual flights. This caused me to go back to be sure I'd booked the proper flights. I'd simply suggest you review your standard emails from the perspective of a first time user and be sure you're not inadvertently creating confusion for them.

Customers be aware of this SCAM company.

I booked a ticket with them two months ago and since then I have waited for a refund, which I was entitled to.
Their customer service is very poor, they treat their customers with no respect whatsoever. I rang them at least 10 times within 2 months. They kept me on hold for at least 40 minutes each time I rang. After a eDreams representative answered they shouted at me for requesting my money. I was absolutely horrified.
They are a total rip-off and I don't recommend this company at all, I have spoke to other people that have used their services and the feedback was very negative.
All I want is my money back and I will know in the future NEVER to use their services again.

Customers once again, please be aware when wanting to book with eDreams.

Regards,
Monica Irina Flore

Flights were clean, organised and felt so relaxed for a 1 stop, communication excellent and whole experience good

The eDreams portion of my interaction was super. The airline portion was disastrous. Thanks for making the upfront portion easy and smooth.

We booked a flight via eDreams/Opodo for a round-trip flight from Athens to Heraklion, Greece over the holidays -- after we had been assured by them that the price they quoted included all fees of all kind for anything. They then sent a flurry of various charges that had never been mentioned before, including duplications for the same services. We spent a lot of time and worry trying to point this out to eDreams directly, but we got only replies that were as unclear, non-responsive and apparently fraudulent as the superfluous bills themselves. Then we disputed the charge with the credit card company, and eDreams, now responsive for once, is fighting our dispute, but using the same old obfuscation tactics. So our struggle with them goes on. This company is dishonest and should be avoided at all costs. Look at all the people here who have had similar experiences with them.

EDreams is a big flight booking scam.

Your booking is confirmed! (reference: *******089)

I have booked London to Istanbul return flight it was showing £119 cheap price I booked that but after that agent said it shows unconfirmed and charged £48 then after a week they charged £144.

They also have a sister company named Opodo so whenever booking a flight make sure not to book through Opodo and E dreams it's big Scam

Already regret what I got myself into... Never received a confirmation for my flight. Called them and asked about update, since $$$ has been taken out of my account but no tickets been issued. I was told to wait 24 hours... what company does that! Either you get your tickets or not. Why to hold my $$$ and not issue tickets! Im afraid long fight will come from this to get my $$$ back because seems no tickets will be issued! What a dream I got myself into. Stay Away, buy tickets elsewhere, Saves your nerves!

At every click there is something to buy whether it is an email confirmation costing £6, insurance costing £8.99, a seat reservation for £10 or a bag costing £54 each way each person! Are you mad! It was so hard actually booking with eDreams because at every moment throughout the process someone was trying to sell you something other than the flight itself. Hilarious (not in a good way).

We got the best deal with eDreams. Although the current way of booking a ticket is wat too complicated by selecting everything separate in stead of the old ways, a ticket is including a seat, luggage and meals, I guess modern days prefer complicated behaviour so it looks cheaper where its in fact more expensive.

A day later after paying and booking and have still not received a confirmation of my flight. When I contacted customer support (which was a guy in India) they said I then had to wait 3 days, which I could not do because my flight was 2 days away. I received a number to call which once I called was with an automatic system obviously designed to keep you from actually contacting a real person and then was left on hold for more than an hour before the call was dropped. I still don't know what is going on with my reservation.

I bought a 4 leg trip - avoided all the options to pay extra money.
The money was taken from my card.
It looked like everything was in order = though still waiting for the confirmation.
Then next day I got email telling me the first three legs could not be confirmed as my payment did not go through!
I checked with the bank. No problem there. And the funds had been blocked.
I called the support. They only speak Dutch, French and Spanish (and one more language - not English)
They told me that there were problems with the payment and if I still wanted the trip it was now more expensive.
I said no. Please cancel all. They said canceling the last leg was not possible.
This is a complete scam and fraud. What need does anybody have for a last leg of a multiple leg trip?!

It was not always very clear what we booked or what choice we had.

I would like a refund for the extra charge that was added to my flight cost for "special eDreams support".
Waiting 48-72 hours for a reply is not "service" that should be chargeable to customers.
This is what everyone else calls standard service not a 'special service'.

I had to end up making the flight change via the airline directly - LATAM were amazing and super helpful. At At first they were hesitant to do so because it should have been through eDReams, but they understood the time pressure I was under to change the flight date.

Book your tickets through another company and save yourself the stress. As you never know when things might go wrong on holiday - and you want a company that is there to support you - especially when you've paid extra to mitigate the stress.

I booked round trip flights through eDreams and when the airline canceled the flight I encountered a shockingly bad response. I had to chase the site's agents for two weeks to get confirmation of a refund that has not yet arrived on the grounds that the airline is not responding to them. EDreams knew very well to charge me but took no responsibility to credit me once their client needed them. I will never buy from you again and I will not recommend it to anyone else either

I booked a flexible ticket with this agency, thinking that I would be able to change my flight easily if I needed to. However, when I tried to do that, they gave me a lot of problems and charged me way more than they promised. They never gave me my money back or tried to help me. I talked with many agents by phone and chat, but they were all rude and unprofessional. They lied to me and wasted my time. This is the worst booking agency I have ever dealt with. Do not book with them, they are a scam. They do not care about their customers at all. They only care about taking your money and giving you nothing in return. Stay away from them!

Please avoid this stupid company regardless of how cheap they maybe as you won't get your money back. My refund was refunded by the airline a year ago and I'm still yet to receive my money. And the call centre is a joke. Avoid as they have caused me so much stress.

Quite good service online but flying with Tui means all comunicación is only available in German (which would be OK if you speak German!).

I booked a return ticket from Lagos - Birmingham in September and November 2023 respectively. In addition to flight, I paid to carry 2 additional 23 kg luggage for the trip. At the airport, I was told that edreams only made a basic booking that allowed me to carry only 1 luggage (instead of 3 luggage). When I contacted them for refund, they've refused to refund the payment despite providing them evidence that I was only allowed to carry a single luggage with me. This is a fraudulent behaviour and will recommend that you think twice before booking with them.

They charged me TWICE for the same booking and it is impossible to get a refund from them. I have been waiting 2 years and still nothing, despite my efforts to find someone at the company who can help. They essentially stole $900 from me!