Overview
eDreams has a rating of 4 stars from 11,096 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Great experience with eDreams.
I have been traveling with them for many years, I feel confident with them.
حجز طيران من اسهل وأفضل المواقع التي تعاملت معها.انصح الجميع في هذا الموقع
Un gran nivel de servicio estoy muy contento con toda la experiencia del servicip
I was able to use a discount code that allowed me to receive additional money off my flight. It's been a while since I booked a flight so I was happy to get that extra discount. I had been contemplating discontinuing my membership but maybe it's still worth it.
Good overall, I have found better prices in different Apps even without paying any annual subscription was is a little bit disappointing
Too many add ons. Make it simpler. Add seat and pay, add luggage and pay.make it more user friendly so when you see price, you see all that is included.a bit like hotels with different options
Dear Zak,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Awful.
I know one star is minimum but this hotel doesn't deserve any star.
Hotel is not anywhere closed to the advertised conditions.
I've booked king size bed and I ended up with twin bed.
Shower broke, signs of the door being forced.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A bit pushy and not always transparent! Difficult contact with physical person.
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
In this day and age, unbelievable. Plus they try to force you to take a subscription making you cancel down the line.
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I would like to opt out of eDreams and do not want to receive any charges for this service.
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Me parece muy buena app se consiguen pasajes muy baratos la verdad muy buena
Dear Racso,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good 👍good 👍 good 👍 good 👍 👌 good 👍 👌 good 👍 good 👍 good 👍
To locate my exact flight was seemless. Both the flight cost and additional services were discounted appreciably, as per eDream membership.
The flight, Z2 942 with Air Asia Zest is hopefully the same flight that I booked my wife and daughter on, flight Z*******. PHILIPPINES AIRASIA. There is no way I have discovered to make sure this is the same flight.
EDreams asks for a review but until the flight is complete it is difficult to know. EDreams confirmed the flight reference number but I received an email from an unknown company citing the eDreams flight reference number and advised the number was changed. However, successive eDream emails indicate the original flight reference number.
When you seek out support you are saddled with either generic responses to specific questions or are referred to some virtual assistant who suggests you contact the airline directly without providing a way to contact them. I suppose at the end of the day if the flight goes well then none of this matters. But it would be nice to have a peace of mind.
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Ask me after my trip, i can not evaluate something before I receive what I have purchased. I gave Two stars because you ask too quickly.
Dear Douglas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I had very bad experience, the website didn't accept to pay with American express in first place so on same day I bought my tkts with airline directly and by my big surprise this company charge me the tickets next day without my approval and I complained and only they refunded part of the total and now passed already 12 days since my last call and still they are saying because an error they didn't refund the total, I feel they stole from me not only money if not as well my time.
Just dealing with them take so long and they are saying sorry but it is not enough and still not processing the refund.
I will mention this experience to all people I know and for sure not use this company anymore.
Dear Eileen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked my round trip flights easily. All comfirmations were sent to my email for easy access.
Will use edreams again👌🏼
I began to search for flights on Aeo Lingus from Barbados to Manchester. EDreams came up and I clicked on it. Information came up regarding the dates that I chose and even alternate dates with the different rates. I was able to chose suitable dates at a cheaper rate and was also offered a discount on rates that I decided on. The experience was was relatively easy and straightforward. I was able to book my flight in record time. No problem, no hassle. Since then I have received a number of emails with regards to my flight.
I wish there were no unnecessary option selections and payment to be processed quickly.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care