EconomyCarRentals

BE AWARE CUSTOMER SERVICE IS HORRIBLE. FAKE INSURANCE IS NOT ACCEPTED AT THE CAR PICKUP. When you call to talk to someone they just send you to a voice mail. That takes 7-10days to talk to someone. Don't trust them!

Dont book through that site its a fraud you will ask to pay more when you get there. They are charlatans with hotel policy... They add more and more when you are getting there

Worse company ever! Do not use this company! If you're late you will not get the car that you paid for and you will not get your money back!

Very disappointed. I had an issue and contacted them several times. Despite asking a clear question, no feedback at all. Will not use this company anymore! Zero client service.

Hire Car in Alicante 'Record Go' who ECR had suggested was the cheapest at 340+€ turned out to be 507 €! Also the car that was advertised was not the car offered but on arrival for this car i had to pay extra to get the car I had initially thought I would get which was the Hyundai Tucson but they first offered the Ford Kuga but for extra payment of get the Hyundai!?
Do mo not happy do I think I'll get s refund no will other people get ripped off, yes!

Booked a car through EconomyCarrentals for our stay in Dubrovnik in July for family holiday.
Upon arriving in Dubrovnik we were transferred to another company who gave us smaller car then we booked and got confirmation for. Almost 4 hours we were fighting with representative of another company and only almost in midnight carcompany representative offered us big bus for one night and obligation to change the car next day in another town. With tired and crying child it was impossible for us stay more time waiting for new car and we had to take this smaller car and travel 2 weeks with luggage on our knees.
After our stay we were charged almost 400 EUR more than was mentioned in our booking confirmation for extra VAT etc!
PLEASE AVOID TO DEAL WITH THIS COMPANY!

Be aware what's the true car rental provider and what's the online agency. You need to pay 20% more to the agency but get a cheap provider with cheap services.

How cheap services we got from this experience?

We waited at airport for the shuttle to the car provider the York for an hour.

It took us two hours finally get the car. We saw couple customers waited as much time as us.

The car we got was a 75,000 km damaged van with multiple visible scratches and a hole in the windshield unrepaired.

We saw the "Unlimited mileage" as advertised on line. We got final order confirmation from rental car provider indicating mileage "Unlimited" with a small * instead of putting the word "Local driver with limitation" after it to make clear for this crucial differency. The limitation of local driver is hidden in thousand words "Terms and conditions" on seperate page. This "Unlimited" is a trap. It ruined our travel plan.

The rental car provider said clearly and certainly all pre-charged online at ordering will be refunded. All our cost was paid at the counter to the car provider. We thought Economy will get percentage from car provider. But Economy Car Rental said pre-charged fee was not refundable.

These are all facts. A big lesson is never rent a car through Online agency to get a chaep real provider. They have different voices for their different benefits.

We have rented a van and returned it perfectly, and then when we left they charge us with 700€ MORE because they told us that the van was destroyed (we have a photo that demonstrate that the van 1 hour before returned it was in perfect conditions). The two boys that checked the van when we returned it told us that it was perfect. Then the last weeks we have been trying them to return our money (because even though we returned the van on perfect conditions we have FULL INSURANCE, so it shouldn't have been a problem if that was the case?) and when we call they hung up the phone or they tell us that they have to "look into it, call in a couple of days". THIS IS A FRAUD, AND ECONOMY CAR RENTALS HAS ROBBED US 700€.

We book a car to Phoenix, AZ, and their system was down, we could not pick a car. We had to go another car rental company. Never get back the prepayed money. Not recommend to anyone!

We reserved a car from Venice for 10 days and paid the required fees on reservation. When arriving at the car-rental, they demanded an international driving license even though there is an agreement between our country, Israel, and Italy that international driver's license are not needed. They said to contact Economy Car Rentals, which will contact them and after verifying that we didn't get a car, they will refund us the money we paid. We contact them a number of times. They insisted that, relaying on a line hidden at the button, saying that we needed international license where needed, they are not going to give us back a dime. All other car rental companies at the airport were more than happy to rent us a car with our driver's license. We ended up renting from Budget rent a car at a last minute fee, much higher than if we were to reserve with them in advance. Be aware, if you reserve with Economy Car Rentals and have to change or cancel, THEY KEEP THE MONEY! Book with recognized site like Booking.com where you don't have to pay until you take the car.
My voucher number is EC9AC73B
Date of experience: July 03,2023

Invoice Number: EC9AC73B

After you add you credit cart details they will charge random amount of money from your bank account with out any reason. There is no information about this in terms of services. They will not return this money back to you. They charged 78.87 Eur just for registering to theyr system and are not willing to solve this problem. DO NOT USE THIS COMPANY, THEY ARE NOT RENTING A CAR, THEY ARE THIRD PARTY COMPANY THAT RENTS A CAR FOR YOU FROM OTHER COMPANY

I had a rental booked with them about a month in advance. My connecting flight was a little delayed. So I got in at 1230am ish I booked on Expedia under unlimited milage.
When I got to the desk I was told there was a surprise 1000 hold that needed to be put on my card WTF, but whatever it was after midnight. I told him okay because I just want to go to my parents and asked if what the best way to get to the keys was. He let me know that I couldn't go to the keys. That "it was over my allowed miles" I let him know my reservation was unlimitated and he told me that FL people do not get unlimited miles. He was sorry but he was refusing me (30 year old female) the car and would cancel my reservation. I had to get shuttled back to the cardepo where everything was closed.
I fell asleep at the depo sometime around 3 am and my luggage was stolen. I had to book a last-minute car to get to my family which was 4 times as much.
What a great start to a horrible trip and
On top of how they treated me they are still refusing to refund me my money! Expendia refuses to hel

We have booked with this company before but this year having booked for 25 days in France to commence 27/05/18.
Picked up car although not valeted from Avis Budget in Avigion.
I was asked at the desk if I wanted excess and other types of insurance cover added. I said no as I have an annual policy every year in England to cover all bases.
The car was quoted by economycarentals at £287 six weeks before my intended journey, which was very reasonable and was as usual asked to pay a hire deposit of 210 which I duly paid as this is the the procedure I have always used before.
On my return I received my final statement from Avis Budget for 337. No reduction for the deposit I had paid?
I have spent 1 month now chasing my deposit.
Avis Budget say no extra insurance was applied to my account and no pre payment voucher has been received.
Economy car say that the 210 was used to cover the insurance I agreed to. Although my pre payment voucher says 210 final payment for hire amounts.
Nowhere does it state that this payment was to pay for insurance. I have no idea who if anybody insured me without my knowing. I have no insurance policy stating what Im covered for? I have no receipt for insurance cover only car hire.
So the whole experience smacks of PPI!
So for a car hire that was quoted at 287 I have paid 547.
My complaint is still ongoing with both companies. I will never ever use them again and I am a regular hirer.