EconomyCarRentals

This October, I rented a car in Malaga through ECR and purchased the insurance from them. Unfortunately, someone had made two scratches on the vehicle during the renting period.
I filed a claim to ECR and eclosed all the documents I had. After a week or so, I got an answer that they will refund only half of the request due to two incidents. Their insurance policy covers only one episode.
We had three weeks of emails back and forth, where I have included emails from their employees before renting the car, and they didn't mention about only one incident. I asked them to connect me with their supervisor, but it looks like they just ignored these messages again and again.
Finally, they made a payment of only half of my claim. So be aware when purchasing the insurance from EconomyCarRentals - it may work, not the way it is supposed to.

Rented car from Toronto airport through Expedia and had terrible experience. Directions to phone for shuttle produced recording and had to figure out how to connect and get to their remote location. Then VERY unexpected additional insurance charges of $11.95 per day. Very sleezy outfit. Would never rent from them again.

Economy car rentals advertise themselves as finding the best deal for car rental, but this is absolutely not the case. They take a commission so it's cheaper to rent directly with the car rental company. The commission Economy car rentals charges the customer, is not clear at all when you do the booking. You will see the charge later on in your visa and when you asked them, they send you an invoice post booking. It was not mentioned either that they charge you in euros and not in $ to your visa.
It's impossible to contact them by phone. The communication is all done by email and they take several day to over a week to answer.
I had a very bad experience and it costs us 200$ more than if we would have directly rented the car from Alamo car rental... Economy car rentals charged a fee but no special service was received that justified the fee.

Even if you opt for the variant without insurance, their website will automatically select the variant with full insurance and a deposit of 600 eur.

When you try to cancel the reservation, you are asked for 50 euros.

Obviously, the company cannot be contacted by phone.

It's just a fraud system

When I plan my vacation, I shouldn't need a lawyer to protect me from implicit options that defraud me,

Nor should I beware of unethical practices of the operators I use.

All I want to say is that you are a company that I do not recommend under any circumstances because of the misleading practices.

Had a very bad experience with this company on the day of collection for the car. Card was not accepted and not alternatives was given except cancelled my booking and ask me to find some other companies. It was on a friday evening so most companies are already closed and i was late already.

This company website is misleading. They accepted my card online but refused to accepted my card on the day.

Upon getting in touch with their customer service, they told me thats their policy and its in accordance with their terms and condition. No refund would be given.

Point is: AVOID THIS COMPANY AT ALL COST!
Feels like i just fallen into scam. Paid for nothing, didnt get my money back. Had a bad holiday experience and my girlfriend broke her leg while we were trying to find another car rental company.

Booked a car with economy car rental from UK. Pick up location was sofia bulgaria.
Car was booked for T1 but we were told to come to T2 by shuttle bus service.
After getting to the counter at T2 of easy car rental company I was told they do not accept my extra insurance and wanted to charge my €33 per day.
I refunded to pay that amount and told them I will take the car as I have my proof of the extra insurance which I paid to economy car, they told me all the big cost which are not covered in my extra insurance as well they WILL FIND something from the car when I will return to them.
I was alerted after this comment and didn't go ahead the the rental.
It took me almost 2 month to get my money back.
Our holidays plans needed to change as I didn't get any other car rented.

We are in Malaga Spain, I rented a car from enterprises last week, booked online, at the counter showed my Canadian driver's license and the picture of my passport and got the car for two days, no problem.
Did the same thing with Economy rent a car, location was at the airport, we didn't mind. Staff at counter was extremely rude she didn't accept my driver's license as ID an said we in Spain have DL and ID and it's not her problem!
I asked to change the rental to my wife's name since she has her passport and driver's license, NO
Asked for refund, NO.
Right at the airport we went to another rental agency and they accept my Driver's license!
They wasted my whole day an costs me rental fee for 4 days and uber ride.
Ps, you can't call them, there is no phone number!
Maybe we get spoiled in Canada, because in Canada they go extra mile to accomodate the customer one way or another.

My flight was delayed and the rental car placed closed before I could pick the car up. I let them know this and they told me I could still pick up the car in the morning. When I called in the morning, they told me they had no car available to me. I asked for a refund and was sent on a chase to try to find someone to help, I spoke to multiple people who kept giving me a new number to call. I emailed their customer service to explain the situation and they refused to refund me despite me not being able to use their service. They then ignored my email response back to them for 3 weeks and I am still waiting to hear back from them.

I like and recommend this company. I use this service more than 5 yaers. Always I have great experience and no any problems.
Sometime ago I had accident first time. My windshield find a small stone on a high way road and I've get small scratch. Book company change windshield as a result.
I've payed franchise insurance via web site https://www.economycarrentals.com/ when I booked a car and I think it solves any problems. Attention! Insurance does not cover scratch windshield, any glasses, tyres and some else! You can read this on a web site! I need pay about 700 Э to a book company. Thank's to contact service https://www.economycarrentals.com/ I've get discount about 130 Э. It was very fast.

The weekend of September 14,2023, I rented a vehicle from this company. I have traveled extensively locally and abroad. This company is by far the worst. The combination of customers and other staff was horrible especially the employees where you return the vehicle. I also had to replace the first because the service light came on. It was indeed an inconvenience. I was truly disappointed and it was my first ever using to company and it will be my last.

Be CAREFUL! What you pay is what you get.

When I had an issue with my car rental in San Diego and called them, they offered to help and were very polite. They found a good deal for me in another city: Seattle.
When I explained that Seattle is a little too far from San Diego, they said they couldn't help.
I talked to the supervisor who then said I should email them. When you email them, you can't expect an immediate response, it takes them a few days to answer.
I ended up refusing the car and renting with another agency.

Avoid.