EconomyBookingsReviews 4,739

I arrived to the airport of Luxembourg to pick my car in Europcar and I received the surprise that even thought EconomyBookings had sent me a confirmation, there was no car for me. This caused me big damages and delays. I am still waiting for the refund of the prepaid amount. It is impossible to contact them by phone and they do not reply to my mails. I strongly recommend to avoid working with this company. 11 days after this I have not get my money back yet. They will provide me with an answer in 28 labor days. Europcar confirmed they receive the booking request from Economybookings but they did not accepted as they did not have cars, however economybookings never communicated it to me and did not send me back the 68 euros already charged. Dear reader, be really careful.

Surprise when we arrived to our destination:

We already had a valid insurance that they did not want to recognize. So we were forced to pay a 2nd insurance that we absolutely didn't need, which tripled the price we paid for when we initially booked.

Save yourself the headache and book with a reputable company.

Alltough there was a problem with the pick up time because our flight was delayed, the man from the costumers service made it work. He eben changed something with another couple to be able to give us the car. Vehicle was in good condition.

I have booked to rent a car at the Geneva airport. After I have paid, I received an email with a title "Voucher for security deposit Full Coverage B*******". At the 'Hertz Dollar" desk in th Geneva airport didn't accept this booking and i had to pay a new contract in order to have a car.

We booked a rental car via ecomonybookings.com with pick up point at Basel Airport Switzerland but they gave us a booking at Mulhouse Airport France. After reaching the airport Alamo staff told they do not have Swiss vignette on the car and asked us to go to the Swiss side and get another car. Alamo staff cancelled the booking without charges. Since 1st April we have been trying to reach economybookings.com support via all means to either get a refund or alternate car booking but no response whatsoever.

DO NOT USE THIS COMPANY AS THEYRE SCAMMERS! CALLED TO LET THEM KNOW OUR FLIGHT WAS DELAYED. SAID OK WE WILL SEE YOU WHEN YOU LAND ONLY TO FIND OUT THEY CLOSED OUR RESERVATION. THEN THEY WANTED TO KEEP OUR FULL $500 BECAUSE WE FAILED TO PICKUP AT THE TIME AND DATE! WHAT COMPANY DOES THAT? ILL TELL YA A COMPANY WHO SCAMS THEIR CUSTOMERS! THERE IS NOTHING YOU CAN SAY TO JUSTIFY TRYING TO KEEP A CUSTOMERS $500 WHEN THEY DIDNT RECIEVE ANY SERVICES! BELOW YOU WILL SEE THEIR REPLY IN A EMAIL!

DO NOT BE FOOLED - STAY AWAY! We have had a disgraceful experience with Economy Bookings as a company - as sneaky as you can get. Adertise saying it's 'free cancellation' when they actually charge you 60 pound. The 'customer service' representation Adam was the rudest, most unhelpful person. Do not trust them or their service - stay away!

I had to cancel my booking. Be advised that it goes into an "E-Wallet". If you want your money back, they will charge you $65. Okay my bad, didn't catch that. On TOP of that you have to wait 21 business days to get the money refunded. Horrible policy - I've had nothing but problems with 3rd party sites it seems.

Hired a vehicle to be picked up from the airport. Received email and voucher with instructions on what to do at the airport. Upon arrival at the airport I followed the instructions and called the car hire provider on the number provided. The car hire firm easirent.com did not answer the phone. After frequent calling and getting no reply we had to take a taxi from the airport to our destination. Upon calling easirent the next morning I was firstly told that I did not phone the previous evening, told them I could provide evidence of calls, then they told me that no one would have been in the office at the time of calling and finally I was told that no car was available as one had not been booked and to take it up with the broker. I phoned economybookings.com and was told by the person I spoke to that I would have to send an email regarding my situation. Whole Easter break was ruined as my family and I were unable to book a hire car and also could not visit family. Five days later and I am still awaiting a response from economybookings.com plus refund of money.

I believe the rating shown is rigged the same way they conduct their shady business. This website is 1/2 star at best.
I just recently rented a car through their website and this is what happened;
1. You can't see the terms of your rental contract until after you pay the money for the car rental.
2. once they get a hold of your money then they send you this very unusual and unprofessional contract that aims only at extorting as much money as they can.
3. One of their rental terms is to deposit USD 2500 before you can rent the car, plus you have to pay three times the rent amount just for full coverage insurance. For example, you rent a car for $10/day, but you have to pay $20/day more for insurance.
4. Once you pay them the money. You can't get it back. You only get credit from their website, which is ridiculous, because their unprofessional practices are what caused you to cancel the service in the first place. Thus, you won't be using their credit, therefore you technically lost your money.

This is a shady business model, makes me rate them as the worst website I have ever used. I will never use their service again, ever.

I booked a month long car rental through them and on the day of pickup for the car I was told due to issues with the car rental company I could not get the car and I was told I had to cancel and request a refund. I never received the refund that I was told I would get by an agent for a full month of car rental. I would never recommend using this company.

On March 6, I was looking to rent a car at Detroit International airport using Kayak search engine, During the search for March 7 thru March 11, I came across an advertisement from Economy Bookings regarding the availability of a car at a good price. I right away paid for the car and BOOKED THE CAR (Booking number:
B*******). Once paid, I realized that it was across the US border in Canada at Windsor International airport. I right away called their customer service (which took me at least 40 min to connect to an agent). I explained the whole situation to this agent. In fact I told him about the flight number too that I was taking to land at the Detroit airport. He didn't pay any attention to my request. Horrible customer service. I TRIED TO CANCEL WITHIN TWO MINUTES OF BOOKING BUT THIS GENTELMAN'S RESPONSE WAS EXTREMELY POOR.

I also sent an email to their customer service explaining my situation.

HORRIBLE CAR RENTAL COMPANY. NEVER RENT A CAR FRPM THIS COMPANY.

Scam! They will never accept your personal insurance and will charge you $100 deposit and $150 fee for supplemental insurance. Economy Bookings handles the booking and their phone calls an automated message board that only gives preprogrammed responses. Nanocarrentals charges the money. Green Motion covers the car rentals and forces the upcharges.

I reserved a car for our vacation. The site asked for my flight number, then automatically set a pickup time that was 9.5 hrs before my flight arrived. When I emailed about this error, I was told that the pickup time could not be amended and that I would have to cancel and rebook. When I pointed out that I had no guarantee the error would not recur bc evidently no one can get in to the system to make changes there, they just sent me instructions on how to cancel. When I cancelled, it was noted you only get the money as a credit to your Wallet for the site. When I complained about this and stated it was not fair that I was not fully refunded bc the cancellation was not due to my error, they stopped responding. It wasn't until I responded again saying I was filing a charge dispute with my credit card company that I received instructions on how to get the money sent to my card. Again, without getting the cancellation fee back and likely minus another charge for withdrawing the funds from my "Wallet." No response yet.

I'm hopeful that the credit card company can help. But this headache is not worth it. I gladly paid double the price with another rental company that is up front and transparent with their practices. Renter beware!

My card was charged 3 weeks ago, I canceled the car reservation (for next 3 months) right away - I sent twice to SUPPORT & RESERVATIONS - No answer - They keep ignoring me
B*******

Gil Rotem

Beware of preditory business practices. They tell you they will refund prepaid cancelled reservations, but in fact what happens is they do a "refund" to a "wallet" which you can draw from to pay another reservation with them made within two years. If you really want your money back you pay a 60€ fee. Even if you cancel within minutes and send a complaint to customer service. Caveat emptor! I've never experienced this kind of robbery on other reservation systems.

Please Please Please! Before you renting a car throught the website contact directly the rental car.
I rented a car with 30 days advance, before my trip and inmediatly Economy booking charged me all the payment on my credit card. Then, they confirmed that the rental car could not provide me the rental.
Its almost a month and still I do not receive any response. The reservacion was cancelled, where the money has gone?
I sent several mails still no response.
Better to rent a car personaly. THE WORST EXPERIENCE WITH ECONOMY BOOKINGS.
I was scamed.

Car collected quickly without fuss. Only disappointment was an " upgrade" to a larger car which we did not want or need. Other than that all OK.

We reserved a car through EconomyBookings (a.k.a. Booking Group Corporation Ltd.) for ~$340. The total on the checkout page on the EconomyBookings website was less than $290; the additional ~$50 charged to our credit card were undisclosed fees (we took a screenshot of the checkout page stating we would be charged $287.xx--we only learned of the hidden fees when we received our credit card statement and asked why the charge was so much higher than the amount quoted on the checkout page when we made the purchase).

We were surprised to learn that we had to pay the actual car rental agency an additional ~$740 on top of what EconomyBookings already charged our card to get the car, so a $287.xx purchase cost us almost $1100 in the end.

The staff person at the counter of the rental agency told us EconomyBookings is a legal scam (fine print on other webpages that you have to search for to find, misleading claims, etc.) and that they warn people not to trust or use EconomyBookings (too late by the time you fly to another country thinking you've already reserved a car).

Some warnings:

'Free cancellation' up to 48 hours before pickup is actually a several-week-long process. If you get any refund (which we did not), it will not be refunded to your card. Instead, they say they will refund a portion of your payment to an e-wallet and deduct a 60 euro processing fee from the refund.

'Full coverage' is not insurance; the rental agency will not recognize EconomyBookings' coverage and will not release the vehicle to you until you pay for their insurance. In fact, EconomyBookings isn't even allowed to sell insurance in many countries according to the rental car agency we picked up a car from, but they do anyway.

When we called their customer service number from the car rental agency we were picking up from, the representative told us they could not speak to insurance, cancellations, refunds, etc. and that we would have to email their support team and expect their support team to take several days to reply. In our experience, and seemingly the experiences of thousands of others who have posted online, they will ignore politely worded emails once they have your money.

Look up the BBB complaints and visit travel review website posts for Booking Group Corporation Ltd. Thousands of customers have been taken advantage of by this company.

I made a mistake on my booking and canceled after 10 min, they gave me credit in there website not to my card,when i asked for my refund to go back to my card,they charge me cancelation fee of 65$ even thoe i rebooked with them. MAKE SURE YOU CHECK THE BYLOWS, worst site to book!