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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Do not use them at all, they are outright scam. Booked a car on their website, paid a prepayment and on the day of collecting the rental car, I was being refused and had to be referred to another rental car company, I asked for refund from eoconomybookings.com and refused, stating reasons that I did not adhere to the rental company's terms and condition. I have never had any problems with Budget, Avis, Dollar. PLEASE PEOPLE, DO NOT USE ECONOMYBOOKINGS.COM
I was charged Euro 30 for 1/2 tank of petrol and told to return the car empty. I do not like this in principle because one cannot return the car empty. It is a way to add a couple of Euro to the rental in free fuel for the Rental Agency. But Economybookings said that was the policy and the rental fee was attractive, so I agreed. So far so good, BUT:
• When I picked the vehicle up, it actually had less than 1/2 tank of fuel (about 7/16 in my case).
• From as empty a tank as I dared go I put in Euro 30 of fuel. This fills the tank to over 7/8 on the gauge,
When I pay for 1/2 tank of fuel, I expect to get 1/2 tank, not an excuse that "it is almost 1/2 full". When I pay Euro 30 for 1/2 tank of fuel I expect that is what 1/2 tank of fuel costs. In fact Euro 30 comes close to filling this car!
When I wrote to Economybookings about this, they did not even have the courtesy to respond. That is unacceptable.
In fact, the price was good, even with the overcharge on the fuel. But I would never rent with Economybooking again on principle. They simply do not have the courtesy to even respond to comments. This was also noted in some reviews I saw before renting from them, but I discounted them. I no longer do.
I WILL NEVER USE THIS COMPANY AGAIN.
Got my BMW Z4 in Berlin and was quite satisfied with service, and a car)) I don't really know why are you having problems with this company. Thanks!
I'm a repeat customer, I keep coming back because the service always was great, and this is now what I expect. Keep it up, and send my regards to Alex.
Got to this broker through the sky scanner car rental app. They directed me to Gold car which was supposed to be in Fiumicino airport but it was really a small company 15 minutes out of the airport. As I arrived I was told that I could not use any of my cards including the Amex and VISA debit. Of course it is written at the end of the voucher and it is odd that I could reserve the car with EconomyBookings using the AMEX without problems. As I called them they refused to grant a refund even though I did not get a service and they wasted 2 hours of my time. I went back to the terminal and got a car from Sixth without a booking and for a reasonable price. STAY AWAY FROM THIS COMPANY. SKY SCANNER DO NOT USE THIS COMPANY EVER AGAIN.
Good booking experience, hopefully my rental is going to be good as well.
It was a real big deal! Car was good, and the price reasonably for this kind of car.
This is a fraudulent company. They charged my card and gave me no car. Phone numbe ron their voucher is wrong. If u phone them they say email us and if i email them asking for refund they do not respond. I am surprised why companies like green motion, money supermarket do business with them. This company should be fined and banned. They say they will respond to emails but trust me, they will not respond. They subcontract to ACE and ACE sub-contracts to green motion and none takes any responsibility of no-car but yes-charge.
Thanks very much for the quick service. Your rates are much better than the national websites
Thank you for arranging my reservations for three islands in HI. You have provided the best deals and we're looking forward to our vacation.
You're one in a million! Thank you so much for everything, Thanks
I don't know what to say, but Thank You so much for helping me while my car was being repaired! It was a blessing and it meant so much to me.
Just a message to thank you once again for the excellent service and vehicle that we received from yourself on our annual holiday to Grece. We are both now back at work and looking forward to being with you again next year.
I am planning another trip to Cyprus early next year and will certainly use your services again. I will not hesitate to recommend your company to my friends and relatives, should they be visiting Cyprus.
My previous reservation was in July and I wrote afterwards to thank you for the excellent service. You were therefore a natural choice this time. We look forward to seeing you.
Once again many thanks for the car hire, as usual the service was of the highest order.
We will back to your beautiful island during August this year and I will contact you nearer the time to arrange another hire.
Take care and don't work too hard.
Just thought I would drop you a line to thank you for the car we had on hire last week. Your man was waiting for us at the airport and the handover was very quick and clear. The car was excellent and the drop off on our return was easy.
Thank you once again
I would like to thank you and your staff for the excellent service we received from you all.
We rent via this website to book a car every time when we go to Austria, about 5 times in a row. Cars were provided by different companies, but we had remarks to them just once, when the tires were in a rather poor condition. Apart from that – excellent experience every time, helpful staff, online booking service on a high level and a lot of cars to choose from. On our last rental we covered about 1,500 km trouble free.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.