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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Frendly, plesent service. I got a cup of coffee while waiting for staff member to take me to the car, checked for damages with me, got a map to find a way back. Great service at beginning and at the end. Dont understand negative comments here tbh, they not all the damages before i started and staff was superb. I rent around whole word and never felt better about renting a car...
Die Mitarbeiter sind sehr nett und professionell!
Die Preise sind in Ordnung und der Ablauf ist sehr intuitiv. Das Auto war in einem sehr guten Zustand und super sauber. Viel Zeit kostet das ganze auch nicht.
Sehr freundliche Mitarbeiter die Probleme schnell und im Sinne.des Kunden lösen. Die Fahrzeuge sind einwandfrei
Bin sehr zufrieden entgegen vieler negativen berichte hatte ich keine Probleme. Das Fahrzeug war so gut wie neu und in top Zustand. Der Preis so gut wie unschlagbar
Nun schon mehrfach bei enterprise ein Auto gemietet. Immer wieder sehr unkompliziert. Auch die Abgabe super schnell und jedes Mal waren die Herren bei der Abgabe sehr humorvoll! Die Fahrzeuge, die ich bisher bekommen habe waren allesamt sehr sehr neu. Bitte weiter so! Ich komme gerne wieder
Took extra time to pick up the vehicle when you are running on a tight timeline.
Vehicle was not clean inside, had a bad noise in the gear box. We were worried for the whole hire period that it would break down.
Super Kundenservice, wollte spontan ein Auto nächste Woche mieten - freundliche Dame am telefon, super Angebot. Innerhalb 5 Minuten war das Auto reserviert.
Bin seit einem Jahr Kunde, Preis & Service sehr zu empfehlen!
Great employees attitude full customer oriented, friendly communication, offering alternate solutions when issues are addressed to their attention.
High pro activity to orient foreign people on the town hall regulations
Excellent pricing, need to be a tad more lenient on return time, should be a grace period of at least an hour passed actual return time.
What an experience! Wish all holidays started out like this. The staff was not only courteous but warm and friendly while at the same time being helpful and prompt. My wife and I were prepared for a lot of paperwork and slow delivery. However, were pleasantly surprised by the experience. The same was the case at drop off today. Will definitely go back to them in future!
Excellent service from the staff at this branch, cars are high quality and the prices for central London are very good. I've used them several times now and would highly recommend this company branch
Excellent customer service, they gave us a free upgrade. They don't have after hours vehicle drop-off at this location though
Great service, friendly & helpful staff, high quality car at a reasonable price. Your staff deserves an excellent assessment. These are right and smart people who work in their place
Professional staff and swift vehicle pick up and drop off. I've booked several vans for work online over the last 6 months. Each time the staff at Hammersmith have been welcoming, explained the system clearly and the vehicle has been in good condition. Highly recommend. Be sure to note the turn off to the car park for drop off
It was pretty much a trouble-free experience in car pick-up and return. The car was clean and new. It worked well for various long-distance drives there. It's a "go-to" car rental shop
The car rental period has ended. I liked everything! And most importantly, this is a car that was the same as in the photo! I'll be back soon
Attention :)) I am Josh, and I am sure now in this company, I was offered a certain car for my rental period and I used the services
This is not the first time I have been using the services of this company. I am always on business trips. EconomyBookings always helps me. Friendly and competent staff, punctuality and low prices, can not but rejoice. Machines are always in perfect working order. It has never been such that I rented a car, and it broke down along the road. Thank you very much for always taking care of your customers.
Professionals work for EconomyBookings. Even if you do not understand cars, it's not scary, you will be asked all the details and you will be able to offer a specific car
They did everything to make me return to my company for rent again! I, in turn, liked the car, it was after dry cleaning, everything is beautiful
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.