They were unable to locate a florist to deliver to services.
Good variety and choices easy to order on time delivery nice
The ease in sending flowers and message, the comfort in knowing what we ordered was delivered and the follow-up by Echovita was appreciated.
Echovita could not provide the service I wanted. I was told they could not deliver the flowers because it was to far away.
Hassle free - definitelyppp your day off thanks again love for your help thanks again thank goodness thanks so happy thanksgiving thank everyone
Called just two hrs before my cousin's wake to say they couldn't delivery the plant I had purchased.
Hi,
We are sorry to hear your order couldn't be delivered as scheduled. Please understand, that it was not Echovita who called you. When we receive flower orders, they are processed by our very reputable partner, Blooms Today. Blooms Today then sends each order to the closest local florist within the delivery destination area. If, for any reason, the local florist cannot deliver the arrangement as scheduled, they must contact the customer to inform them, which is out of our control. Florists are advised that they must contact the customer as soon as they realize the order cannot be delivered as scheduled. Since you did not provide your name or order number, I am not able to check when you placed your order to find out how long the florist waited to contact you, however, if the florist did wait until the last minute, or 2 hours before the wake, as you stated, they will be contacted and dealt with, as we want all customers to be given enough time, so that they can attempt to order elsewhere.
Because the flowers that were shown wasn't available, they did a nice job finding something near to what I picked out.
Recipient never received flowers for a funeral. Beware this is a scam.
Hi Amanda D.,
Echovita is not a scam. Your order wasn't delivered, and per our policy, a refund was issued. Companies which are scams do not communicate with you and provide refunds when necessary.
I didn't go to the funeral and didn't get feedback on the arrangement.
Hi Kay J.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call Blooms Today directly at 1-800-522-8707. Thank you.
Very quick and easy, great selection to choose from and the end result didn't disappoint.
The ordering process was very easy and the flowers were beautiful, thank you!
I was contacted about a minor substitution in flowers. I appreciated them notifying me.
It was very easy and convenient, and my friend said the flowers were beautiful.
Flowers were perhaps delivered but no card given to the bereaved family to acknowledge our gift.
Hi Bettydeen B.,
The card message you filled out when placing your order is written on a small card and placed within the flower arrangement itself. Florists do not send regular sized cards and hand them to the family. Not even the flowers are handed to the family unless you had the flowers delivered to the family's home. Otherwise, as per all flower orders delivered to a funeral home or church for a funeral, are given to the staff there who are responsible for putting the flowers on display. Thank you.
Easy I needed a call back very nice to deal with and knowledgeable
Answer: Candles, messages, and memories left on Echovita only appear on the obituary page you left it on Echovita. They do not simultaneously appear on the funeral home's website. No where on Echovita does it say candles, messages, or memories left on our website appear on the funeral home's website. You'd have to visit the funeral home's website yourself and leave whatever you'd like there. Thank you. In the future, you may contact us directly via our contact us section.
Answer: The eternity candle you purchased is a virtual candle that remains lit on the obituary page on our website. The family is not directly notified, but your message and candle are posted publicly on the obituary page, so anyone who visits the page will be able to see it.
Answer: Hi James, you may call our partner, Blooms Today directly to inquire about your order at 1-800-522-8707. This phone number is also stated on our website on the flower selection and checkout pages.
Echovita has a rating of 3.2 stars from 1,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
Hi G. Michael S.,
We are sorry to hear your order was cancelled by the florist. Please understand that if, for any reason, the local florist assigned an order is unable to deliver that order, they are supposed to advise the customer as quickly as possible. I see that your order was cancelled within 24 hours of your order being placed. The florist acted as quickly as possible on their end, but we do understand this was an inconvenience to you.