I ordered funeral flowers For a wake, Specifying the location and time needed. The wake began at 4 PM, the flowers did not arrive until 6 PM. It was embarrassing to say the least.
The flowers were delivered correctly and they were beautiful. Thank you for the prompt service under such a tight time frame.
It was easy and I liked that they followed through with questions that came up. They needed names for the card and the family wanted our address.
While searching for the obituary for our friend, we found the echovita site, and an obituary. Being several states away from our friends in Alabama, we didn't know that this was not the funeral home site. We didn't see the obituary photo of our friend and our memorial note we inserted was not on the fiuneral home's site with the others we could read after the funeral. We assumed that the note was on the card that was delivered with the flowers. Ordering the flowers was easy and the pictures of what was available were very nice.
The first mistake was my fault. I trusted Echovita, and their partner Blooms Today with delivering flowers for a family member's funeral. They happily sold me a product, then 48 hours later they could not deliver on what they had sold me. To add insult to injury, they only alerted me of their failure 10 minutes after the wake had began. It is like they don't understand they are dealing with people who are grieving the loss of someone, and how their failures impact those people, given the fact that there are no do overs, and their are no other opportunities to make things right. Simply put, their failures and how they handle them are simply unconscionable and unacceptable.
The second mistake is that Echovita sent me a request for a review of my experience with them, and their partner Blooms Today. I am telling you like it is. If you want your flowers to actually show up for a loved one's funeral, DO NOT use either of them. They both give zero about their customers, and the awesome responsibility they are trusted with.
Hi Victor W.,
We're sorry to hear about the experience you had. I'd like to clarify a few things, as it does sound like you are a little confused. First, Echovita is an obituary website, not a florist, so therefore, we don't handle any flower orders ourselves. All of our flower orders are processed by Blooms Today and each order is assigned to a local florist. The local florist assigned the order is responsible for preparing and delivering the flower arrangement. If, for any reason, the local florist is unable to deliver the order on time, they are suppose to notify the customer in advance, so that the customer can try and place their order somewhere else. However, if the local florist has a last minute issue and cannot deliver the order, the customer is notified and a refund is processed. Lastly, Echovita did NOT send you a request for a review. The request for the review was sent to you from sitejabber, which is this review website. They automatically send customers a follow up email for a review about their order 2 weeks after the date the order was placed. You had a bad experience, and we understand that, however, we have millions of customers who had excellent experiences with their flower orders. Thank you.
It was ok arrived on time and were eady to put together.but they look like plastic ferns.nit like the video
The Website was very easy to use. Very detailed. Made my ordering experience awesome. The Flower was for my cousin she loved flowers. Thanks for getting the flower there as promised.
I set the delivery to arrive the evening before the 11am funeral service. There was no communication on if the flowers were delivered or on the delay that they would not arrive the evening before. Instead, I had to follow up the morning of the ceremony because the church had not received the flowers. At 10am I received an email stating delivery would be set between 2-5pm day of service. I called 2 additional times and was told different things, 1 person said they were going to make the service and the other said there is no guarantee they will be on-time. Disappointed, as I'm surrounded by a dozen flower shops that I could have walked in and delivered the night before. It set panic for an already stressful, sad event. The flowers were delivered at 10:30am as everyone was being seated for the service.
Hi Lauren R.,
This is Echovita. After reading your review, we did some research regarding what happened. It seems your explanation is not right at all. First, when you placed your order on March 1st at 1:03p.m., you chose a delivery date and time of March 2nd at 5:00p.m. (the proof is on your order confirmation email), however, the service itself was held on March 2nd at 11:00a.m. Once your order went through, Blooms Today, as they always, checked the service information and recognized that the service was being held at 11:00a.m., so 5:00p.m. Would have been too late. Blooms Today then contacted the florist and asked the local florist if they could deliver the order before 11:00a.m. As opposed to 5:00p.m. As you selected. When you called the first time, you were told that your order would be delivered between 2 and 5p.m. On March 2nd because they were going by the information that you submitted. When you called back, the order had been adjusted for delivery before the start of the service. You were not sent a delivery confirmation until after the flowers were delivered at 10:30a.m. On March 2nd because delivery confirmations are not sent until after the delivery is made and it can take a few hours to receive it, but it includes the delivery date and time. In conclusion, you made an error when placing your order by providing the wrong time of delivery. Blooms Today recognized the error, changed the time of delivery to have the flowers delivered before the service and confirmed the time with the Church, and your flowers were delivered on time. You received extraordinary service. Thank you, Echovita support.
Burial was at 12pm and the flowers were not delivered. Such a disappointment for me and my husband. After checking with the cemetery office, they said they would inform me by e-mail if they arrived. Well they did, flowers arrived at 1:30pm after everyone departed after the ceremony. Bloom Flowers was the company chosen by Echovita. I contacted Bloom Flowers and conveyed my disappointment.
Did not fit right, call,sent picture, you sent more Velcro to help h, still not fitting mainly over top glove box on dash, your company has great references, maybe just my car!
Experience was great. Easy to order and flowers were delivered in good time. But WOW is this company ever focused on marketing to get future business. Not subtle at all.
Flowers didn't arrive until the service was over. Beautiful arrangement but got there late. Very disappointed on an already very sad day of my sister's funeral.
Delivered tattered purple flowers wilting half dead ugly arrangement not at all what was pictured online. Embarrassing for me to have at my beloved aunts funeral. Ripped off.
Hi Shar P.,
We're sorry to hear the flower order delivered was not as pictured. If you are not satisfied with your order, please call Blooms Today directly at 1-800-522-8707, as our policy states. This is also stated on your order confirmation email. Echovita is not a scam, and we have a 100% satisfaction guarantee or your money back along with Blooms Today. A picture of the flowers delivered may be requested by Blooms Today. All flower orders are prepared and delivered by a local florist.
Thank you for the easy website, however I didn't know you were an out of the country company and was surprised to see foreign exchange fees on my credit card bill.
Very poor very bad experience totaly dissatistied would never used or recomend this to anyone it was delivered too late 12 hours after needed
Hi Andrew C.,
If your order was delivered late, please call 1-800-522-8707. As per our refund policy, if an order is delivered late for a service, it will be refunded. Thank you.
Easy and lovely options. The plant and flowers were delivered on time to the venue with short notice. Very smooth transaction. I live 5 hours away so it was great to have such wonderful service.
A tragic death of a young family member and our flowers did not arrive. The refund could not compensate us for our shame at not providing flowers for this tragic event
Easy and quick! Very satisfied with this service. And especially like that I received a follow-up email to confirm the order was delivered! Great customer service! Thank you!
Easy and fast Good photos for choosing and easy to order. Easy to pay and appreciated the feedback as to when payment went through and flowers were delivered.
Overview
Echovita has a rating of 3.2 stars from 1,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer S.,
If your order was delivered late, please call Blooms Today directly at 1-800-522-8707. They will provide you with a refund. Thank you.