I ordered my plant and it was delivered on time, I asume. Since I was not able to attend the service I can't say first hand how it looked or exactly when it was delivered but the process was Quick and easy!
It was very easy to make the order! The flowers arrived on time with the note I had choosen. I could not make it to the celebration of life, but my friend took a photo of the flowers and they look beauitiful!
Thank you for making this so stress free for me!
Selection good, easy to do on line but NO follow up email or text saying if the flowers were delivered. I still don't know if they were delivered to the funeral or not……
I ordered an arrangement to a funeral service the morning prior to the service. Although the site offers same day delivery, I requested next day delivery. AFTER the service, I was notified that the arrangement wasn't delivered. I also got an international charge on my account because you aren't located in the U.S. but you claim to be local.
Hi Angela B.,
We're sorry to hear your order was cancelled and refunded. Technically, your order was still same day delivery because local florists do not deliver flowers at 9:00a.m. Since that is when most open and others are still closed. The international charge you received is from your credit card company, not Echovita. As stated both on the final order checkout screen, and on your receipt, some U.S. residents may be charged an international fee based on their credit card's terms and agreement, since Echovita is an obituary website based in Canada. However, Echovita serves both Canada and The United States because we are partnered with Blooms Today, which is an American company who works with local florists throughout both Canada and The United States. Each order is assigned to a local florist, who is then responsible for fulfilling the order on time. Thank you.
I tried to email the site on my experience and I was told I had to contact the vendor directly?
Anyway, took pictures of the arrangement and it was not as appeared in the photos of pictures to order. I ordered the largest arrangement available on the site, and the arrangement delivered was more greener and less flowers, very disappointed. Mary Ann Lukowicz
Hi Mary Ann L,
You were advised to contact our partner Blooms Today directly because they process all of our flower orders, and when the customer is unhappy with the arrangement delivered, they must contact them directly. This is stated on your order confirmation email, in our website's refund policy, and in our FAQ section. Their customer service phone number is also stated on every flower page and customers are advised to contact them directly for any questions, modifications, or concerns regarding their order. Thank you.
It was fast easy and helpful. They let me know when the flowers were delivered, which was a huge relief. I would use them again. Very happy with the whole experience.
I was happy with the flowers I chose and happy with the service (flowers were delivered on time, etc.)
The only complaint I have is when I went to check out—the customer has to be careful at checkout because a virtual candle ($10) is automatically
Added to the order. You have to uncheck a box if you don't want it—unfortunately I did not notice this (& I think this happens to many others) & the extra $10 was added to the order.
We placed an online order for a funeral arrangement. The following day rec'd notice that the order could not be delivered to the funeral parlor but it could be delivered to the grave site. I canceled the order for the $150+ floral arrangement. That was my experience.
My best friends mother passed and I could not attend funeral. The ease of ordering the gorgeous flowers was wonderful. They were delivered when I needed them to be.
I'm happy the flowers were delivered to the home of the deceased the next day, but I got a confirmation email that they were delivered to the funeral home the day before. I would've appreciated a notification that they couldn't be delivered until the next day. It was embarrassing asking the family if they received the flowers when I was at the funeral home. Please do better.
The process of going online to Echovita was very easy and painless. Very easy to navigate the site and pick the arrangement to be delivered. It was delivered on time and looked really good. I would highly recommend Echovita for a fast and easy process thru delivery.
The ordering is quick and easy. The price is affordable. The delivery is on time! I love the on line service because it is quick and simple. I'm not that tech savvy, so I'm very satisfied that it doesn't take much time to send your request in.I've referred your company to my family members and my friends. I rate Echovita a 10+. Echovita is my go to for flower deliveries. Here I am, another satisfied customer to add to your reviews.
The arrangement was supposed to be white lilies but there were very few lilies (3 or 4) and the rest were carnations. Very disappointing.
Hi Sharon B.,
If you believe the arrangement did not properly resemble what the photo depicted, please call 1-800-522-8707. Thank you.
Arrangement delivered was not what was ordered. Ordered very colorful basket with roses, greenery and other flowers. Received a small basket of greenery. Complained and asked for refund. Very embarrassing. Got a full refund.
Site is very easy to navigate.
Arrangement looks beautiful on line, I pray it's as beautiful when I see it in person.
Was a bit disappointed when I saw it in person. For the cost it wasn't very big and it was mainly white flowers with a blue ribbon. I was expecting a lot more blue flowers for the Greek colors of blue and white.
Site is very easy to navigate.
Arrangement looks beautiful on line, I pray it's as beautiful when I see it in person
Ordered and paid but it didn't get delivered and I was not notified until several days after the funeral. I'm totally embarrassed. This was my best friend wife.
Hi Robert M.,
We're terribly sorry to hear about what happened, which is inexcusable. We will be contacting our partner, Blooms Today, about the local florist who was assigned your order.
Quick and secured process. Was able to order flowers from the U.S for my uncles funeral in Nova Scotia. Very easy process with a wide variety to choose from. Thank You!
Ordered flowers to be delivered for a very good fried of mine, went to the services and saw they were NOT there called customer service who said there was a problem with my order that they will reimburse me Why they did not contact me if there was a problem I do not know
Hi John C.,
You're absolutely right. You should have been contacted before. In this scenario, the local florist will be penalized and if it happens again with this local florist, they will be removed from the program.
I ordered flowers for a viewing and service the day before and they got there on time!
Appreciated that the flowers were delivered earlier than specified to be available the viewing the night before the celebration of life at the church--and later transported to the cemetery for the burial.
Flowers were beautiful and received many positive comments. Unfortunately the lilies had to be removed since one of the attendees had an allergy, but that wasn't the fault of Echovita. Just something to be aware of before you order flowers.
Overview
Echovita has a rating of 3.2 stars from 1,715 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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Hi Karen S.,
A delivery confirmation email is sent by Blooms Today. Please check your spam. If you didn't receive it, please call 1-800-522-8707. Thank you.