eCampus.comReviews 5,018

Easy checkout navigation on the cite. It was also easy to search for the books needed using ISBN numbers.

My experience was quick and easy. I typed in the name of the textbook I needed, found it, and ordered it. It came in a timely manner. I like being able to track the delivery of my textbook.

My order got cancelled automatically and I needed that book ASAP. I don't know why it was cancelled but now I can't do my homework. I find it extremely frustrating that now I am unable to complete my assignments because the website cancelled my order and now I had to reorder it and it will take an extra week to get here because I feel as if it is unfair to pay for faster shipping when I ordered it weeks ago.

My book ended up getting here the DAY my homework was due when I ordered my first order about a month ago at this point. Luckily I got all my work done in time but I am extremely disappointed.

Easy to use and good because it was pretty good and easy to use. Good job. It was easy

Super easy peasy to order, book is in perfect condition, arrived super quickly (ordered on a Saturday, was delivered Tuesday). I am very satisfied.

Website was easy to navigate and purchase from; the book arrived in good condition on time.

Great condition, and shipping. Communication was good

Good. Good. Good. Good. Good. Good. Good. Good. Good.

Took a bit to find exactly what you need but has varieties which is cool.

Quick and cheap. I was looking for someone to help me since I waited so long to get the book and you guys came through for me.

Easy to find the books and make the rental purchase

Affordable price, received order on time. Product as describe.

I got the books on time but my only problem was that it was delivered to my neighbor's house. The books were securely packaged and in good condition. Thank you very much

Book as expected and fast shipping. Will shop here again.

Easy and fast... to the point with no delays...! Thanks

Shopping on this site was very easy. An had what I needed in stock

Cheapest around to rent and delivery time was fast.

No complaints, it was good timing and it was the right book

Fast easy and cheaper than my college bookstore for a new book.

Let me state right off that ecampus is not truthful about their shipping policy and needs to update the amount of time it takes. I fully understand how COVID has affected life as we have known it, including all business's and shipping, but a blanket statement like" please be aware that COVID has affected the length of time for order processing and shipping.", quite honestly does not cut it anymore. Ecampus has never been known to get their books out to students in a timely manner so why do they continue with the current policy of 2 days to get the order ready and and average of 6 days to get the merchandise to the customer? My current order had only a shipping label made (from both DHL and USPS tracking), had not been processed and no shipping company had picked it up yet after 6 business days. Yet the order online stated that it had been shipped, the day after I ordered. Very simply a lie. When I inquired about the delay in processing/shipping all I got was a canned reply that the order had shipped via DHL Global Mail, DHL tracking does show that it was received by DHL, a full 6 business days after ordering. Remember 2 days to process? Because it took ecampus 6 days to process and get to DHL even after selecting and paying for "expedited" shipping. Now we will see how much longer that the promised "expedited" shipping takes?

So ecampus here is a small business tip from an elder, for you. It's called under promising and over delivering instead of over promising and under delivering. Example: you over promise your processing and shipping as approximately 8 days total, when in fact it is now averaging, let's say, double that at 16 days. It has taken twice as long as your stated policy. Do you think that this will make your customers happy, ecampus? Do you care if your customers are happy, ecampus? So why not try under promising your processing/shipping policy instead? If you think current conditions are going to affect your policy…change it! If, after researching how long the average takes is indeed 8 days, try changing your policy to read that it will take an average of 16 days for your product to arrive to the customer. If after doing this it only takes 8 days to arrive how do you think this would make your customers feel? Happy that it arrived early or unhappy about it? Please ecampus, consider trying something different with your outdated processing and shipping policy and start making your customers happy campers about doing business with you.