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The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
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I bought this used book for my online class, apparently we have to use the book with along with Cengage online. I had to return the book because it did not come with the necessary equipment needed for my class. I also paid fast shipping so I can get it on time. The package did not come for 3-4 days. UPS stated they had delivered my book to my home... late... and I did not receive it, however my neighbor did... found out about this on the 5th day. I opened a claim and everything.
Great shipping time, I just wish there were two rubber bands holder together the loose leaf version.
Website was very user friendly. Book arrived sooner than expected!
The condition of a textbook I purchased was just described as "used" but I would categorize a book with massive scribbling on every single page almost making it impossible to read some pages as either "very used" or "poor condition". On top of this, "very good used" books of the same title are available on Amazon for $10 more than paid for on here. And to return they deduct $25 shipping costs from your refund, leaving you with even less to buy a reasonably used book that doesn't give you a headache. Just go to Amazon, not worth the tiny bit of savings or hassle.
Fast and on time. I really appreciate how this site did what they said they was going to!
It was very easy and quick to find the book that I needed.
Super confusing to navigate. Cheap prices though, which i appreciated.
Super confusing to navigate. Cheap prices tho
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My school's bookstore didn't have the book I needed, found it here cheaper than Amazon. I received it within a few days of ordering which was really nice.
I liked that the website has fair prices and discounts.
I liked that the website has fair prices and discounts.
I got the textbooks I needed in good shape and on time
The textbook I got came in a very timely manner and was packaged like it was completely brand new. I was not expecting such a high-quality because the price I paid was very reasonable and not a brand-new price, so it was a very good investment!
Easy to order, affordable, fast shipping. Would definitely order from here again.
Great price, fast delivery. Have used before and had great experience, easy return
Paid for what I needed at a modest price, and it came in a timely manner
Thank you! -eCampus
Wrong edition of Sport Law was sent. The updated edition has important updated changes
Thank you for shopping with us. If you need assistance with your order please call 888-388-9909. -eCampus
It was a great experience especially being the first time ordering from this.
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
We apologize for any confusion that occurred during the ordering process. Supplemental items are typically only valid for a one-time use and therefore will not be included with any rental or used purchase. We include this disclaimers in the product description, listed below the picture of the item on the item details page. In addition, this information is provided at checkout and on the Help Desk of our web site. If you are not satisfied with your book for any reason, you may return it within 25 days from the date of shipment for a refund using the label inside your My Account. Unfortunately, copyright restrictions stop us from removing this information in our titles, as a result, we understand some of our customers get confused. We value as a customer and appreciate your feedback. Thank you -eCampus