eCampus.comReviews 4,036

Wish I could give them negative stars. They cancelled my husbands order 3 times but sent him a confirmation email on each order. Finally I had to order the book with a different credit card. There was nothing about the user agreement when I purchased. The semester finished, I forgot about the book. They were sending emails to the address I no longer use and then told me I'd be charged for the full price. I sent the book back immediately after I realized. Called multiple times to ask about my return, no answer, ever. Emailed them, got back to me days later saying I could only qualify for 50% back if it was received and processed in their system by 15 days past due. It was too late by the time I sent it. They took the book back, no emails saying they received it and no return. Looked online just curious how much they would've bough it back for. 5$. FIVE DOLLARS for a book they charged me 260$ for without notifying me. Currently disputing with my bank. Worst customer service I've ever heard of. Scam company.

I ordered my book on a Friday, and on Monday I received an email stating that they had cancelled my order due to "irregularities". I checked my account, and they had of course already taken the money. So I called customer service, and the representative stated that the "irregularities" is due to capilzation and punctuation when submitting my payment information and it's extremely sensitive. This is new to me, so I asked what my options are now to rent the book, as I needed it ASAP and it has been cancelled, and she said I had to wait 48 hours to redo my order, but could not give an explanation why! So they still have my money, and I am now stuck trying to find another book.

This was my first time ordering a book from eCampus.com. My book arrived and was the wrong edition. I emailed the customer service team in hopes that they would respond quickly and fix my problem. In my experience of online shopping, other sites reply right away with quick emails. I never even got a response back from the eCampus.com customer service! Unfortunately, I am just going to return the book while still wasting money on shipping and handling!

I rented a book for a summer study abroad program in May, 2014. Received the book in a decent time frame, however it was the wrong book.

The isbn sticker/barcode was placed over the original isbn/barcode and did not match the original which i found for myself on the publisher page(at this point i have no time to order a new book and had to leave for the Czech Republic without it).

The companywas helpful initially and refunded my rental fee as they did not actually have the book I originally ordered. So, I printed the return label, and dropped the book off at the UPS store i always use, down the street from my house. I left for my program and didn't think about it again.

In august(THREE MONTHS LATER!) i got a notice they never received the book and consequently, ecampus took 132 dollars out of my bank account while I was disputing the issue with them. Honestly, i'm not even sure which book they charged me for: the one they actually sent or the one they were SUPPOSED to send in the first place. It was a pretty terrible experience, not even my bank was able to successfully get my money back.