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eCampus.comReviews 4,036

4.2

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,083
shipping
2,083
quality
2,083
This company responds to reviews on average within 9 days

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18,956 reviews

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Illinois
1 review
0 helpful votes
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Biology
June 20, 2021

Well done on time no problems with the delivery order. Very rent affordable

Date of experience: June 20, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you! ECampus

Texas
1 review
0 helpful votes
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Did pretty good
June 17, 2021

Good it's also in great shape too and I wasn't sure if it was gonna get here I'm time but it did.

Date of experience: June 17, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you! ECampus

Texas
1 review
0 helpful votes
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Book not received
July 15, 2021

My order was canceled twice by eCampus. Most of the books listed in eCampus are actually not available.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2021
New York
1 review
0 helpful votes
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Good
June 14, 2021

Not much to say other than I was able to find the book i was looking for and it arrived in a reasonable time

Date of experience: June 14, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you! ECampus

Idaho
1 review
0 helpful votes
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Grateful
June 14, 2021
Updated review

In honesty I was behind of trying to figure out where to purchase or rent books for my school. When I was comparing prices, this was way cheaper than purchasing through the college. Their bookstore would have costed me 200 dollars. I was disappointed with that. When I found this website I was relieved. I received the purchase sooner than it predicted it would appear.

Date of experience: June 14, 2021

Very quick and simple
June 7, 2021
Previous review

Very quick and simple

Date of experience: June 7, 2021
Indiana
1 review
0 helpful votes
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Order Review
July 14, 2021

The process was somewhat difficult, but I think it was mostly my own fault. I am satisfied with the product I received and the time it took to arrive. I am not pleased with the price, but I realize most college textbooks are hundreds of dollars.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2021
Minnesota
1 review
0 helpful votes
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Cancelled my order and deleted it out of my account without payment. I filled a complaint with the BBB for theft.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2021
Pennsylvania
1 review
0 helpful votes
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Quality service
June 8, 2021
Updated review

This came in a timely fashion. The book arrived in perfect shape.

Date of experience: June 8, 2021

Quick and easy
June 1, 2021
Previous review

Quick and easy. I hope this comes in time for my class.

Date of experience: June 1, 2021
Pennsylvania
1 review
0 helpful votes
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On time and in good condition
June 8, 2021

The book was delivered on time and in good condition.

Date of experience: June 8, 2021
New Hampshire
2 reviews
1 helpful vote
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Billed me, never had the book, took over a month before they reversed the charge.

The item status showed shipped. I email requesting a tracking number and the following reply...
"Your order is experiencing a delay in shipment due to a change in availability by our distributors. At this time, we do not have an exact arrival date but are working to ensure your order ships as soon as copies become available.
As a courtesy, I have upgraded your shipping to Expedited Shipping. Once the item ships, you will receive a confirmation email."

Eventually they refunded my money and never delivered the book.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2021
Arkansas
2 reviews
0 helpful votes
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Repeat customer
June 5, 2021

Ecampus delivered earlier than expected. Ordered Sunday night & received Wednesday afternoon for free!

Date of experience: June 5, 2021
North Carolina
1 review
0 helpful votes
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Overall Experience
June 4, 2021

This was the cheapest I could find this textbook and it came in a week with no shipping costs. I will be back!

Date of experience: June 4, 2021
New York
1 review
0 helpful votes
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EBook
June 2, 2021

Quickly and easy to rent, several rental options available.

Date of experience: June 2, 2021
North Carolina
1 review
0 helpful votes
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Quick delivery
June 1, 2021
Updated review

Quick and easy. Book was shipped quickly and delivered promptly.

Date of experience: June 1, 2021

Quick and easy
May 25, 2021
Previous review

Quick and easy

Date of experience: May 25, 2021
Pennsylvania
1 review
0 helpful votes
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Horrible
June 28, 2021

I ordered this book for a summer course. I paid extra to have it here next day but I didn't receive it until a week later. I had no tracking number or anything. When I got in contact with someone they said it was being shipped. It took four days after this person told me my item was being shipped for my book to arrive. Will never use eCampus again.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2021
Guam
1 review
0 helpful votes
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Review
May 27, 2021

Decent experience. Wish the processing was faster for e books, but still faster than expected.

Date of experience: May 27, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! ECampus

Texas
1 review
0 helpful votes
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Yes
May 27, 2021
Updated review

Great! Thank you iahsbajsbqhaijdbsujanbdhwibfhdhjabdhsjjd

Date of experience: May 27, 2021

Great!
May 20, 2021
Previous review

Great! Thank you

Date of experience: May 20, 2021
Switzerland
4 reviews
0 helpful votes
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Why me, I don't understand. I trusted this company that deceived me. I tried to find people to help me solve this problem. One day I found them. Mon eyh elp. Page. Link /mon ey Almost the full amount is refunded and I'm surprised at how calm and patient is the team. Make only a thoughtful choice. They helped me get everything back.

Date of experience: May 24, 2021
Maryland
1 review
0 helpful votes
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Very satisfied
May 23, 2021

Order was delivered in a timely manner. I am very pleased with the product and will be willing to recommend to family and friends.

Date of experience: May 23, 2021
Illinois
1 review
0 helpful votes
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Rented the book for class and was highly dissapointed. Book is falling apart and there is so much highlighting its distracting.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2021