eBay INReviews 36

EBAY.IN is such a hopeless e-commerce company.

Deliver broken products. Shipping is poor quality and super late.

Products are delivered broken / damaged.

Refund takes longer than 3 weeks.

Reverse logistics is limited. Have to incur 50% of product cost towards cost to ship the product back to the seller.

Refund towards shipping costs takes take three / four weeks after refund in almost a month.

Customer / Claims departments are arrogant - paper pushers with no understanding of process, procedures. Zero commitment to customers. Just fake promises / artificial timelines. They are absolutely useless.

Why is EBAY still around I wonder?!?!?!

Long time back i placed order and was awesome then hardly use ebay. But 2-3 months back i placed an order with Ebay product received in damage condition, they told me no need to replace will give you refund. Refund received and then again i placed order for another product again was useless as never worked what it was mentioned on site, i received coupon against that and again when i placed order using coupon then i received a power bank which never charge mobile more than 10 minutes. No matter how long you charge power bank. Pathetic products and pathetic tie ups EBAY.IN have

Ebay is worst ever online website in India I know. Jabong Flipkart are the best and I strongly recommend them. I would like you all to know my pain and request you all not to fall in their net. I have purchased a product and didn't find the product as per description and of very poor quality. I raised my complaint to their Customer support. They denied without proper reasons and asked to contact the seller. Why should I contact seller when I have not purchased from th seller. No one should purchase anything from them as they don't guarantee to return the product if you don't like or find as per description. They write ebay guarantee and made some broad terms & conditions but interprets as per their will only. Customer support is very poor. Takes too much time. No proper escalation mechanism. They even don't give service request no. If don't agree. So you can't escalate (provison for which is there at their site) as for that you need a SR no. Which they will not provide if they don't agree.
Rather they are just a website, they don't have warehouse or any products. They are just mediators. Their Customer support clearly says that they are only to meet buyer and seller. So want you all to be beware of Ebay and and feel happy with other online traders.

I buy a HTC mobile but received dead mobile from eBay, after one month not received any refund.
Paisa Pay ID - *******1523. Claim ID - *******

I ordered a HTC mobile of Rs. 9064/- from ebay.in on dated 18-10-2014. But I received the same dead mobile phone after than I make a complaint to customer care next day. They say that your money is safe and refund the full amount after you return the product, So I was return the same on 1-11-2014 and our claim closed and I received a sms and e-mail that your DD is under process and you got the same within next 15 days. But today 06-12-2014 after more than one month I not get any money or DD from ebay.in. We are getting very-very bad experience from eBay online sales. Please help us for giving money back from eBay.

Regards
Sachin Sharma
Yamuna Nagar, Haryana
Mobile - *******396