DSW has a rating of 1.9 stars from 511 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DSW most frequently mention customer service, day shipping, and order online problems. DSW ranks 768th among Shoes sites.
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Have an upcoming trip to Italy with my boyfriend and love the selection they have at DSW. Never shopped here before but glad I found it. Purchased some cute shoes for my trip.
Called store about Birkenstock's Arizona Big Buckle in white, giving full description and price of shoe. Was told there we 2 in my size. I arrived at store only to find what was advertised as white online was actually a pearl/off white yet the shoe shown online was white white! I am stuck with a purchased gift card for $170 that I cannot return to Kroger! I assumed if DSW sold Birkenstock they would be authentic and true to color. The person who identified herself as a manager had no answer excepted advertising department was responsible for photos online!
I've been ordering from DSW for years now. My preference is Under Armour and summer flops. I go through a couple pairs a year, if not more. They've always been great, I ordered the wrong size few years back, simple return. I just tried on some winter boots that didn't fit I got back in Nov... finally tried to start a return online and the system didn't recognize it... so I emailed customer service at 2am... within 6 MINUTES, I had a return label emailed to me!
Tip for consumers:
sign up for an account for extra perks whether discounts, free merch, or better return policy
Products used:
boots, shoes, flip flops
I ordered 2 pairs of walking tennis shoes online to pick up in store. Adidas pair has nice color and fit nicely, but Kelly & Katie slip on snicker run small and too fitted for me. I was so fortunate to have Maryann assisted with the whole process. She helped return the original pair and reorder a replacement pair 1 size bigger in gray, my favorite color.
There was no extra charge and free shipping to my home. It was mid morning on a Saturday and it was busy with at least a dozen of customers in-line but yet Maryann was very calm, patient and focus to complete my transaction. Her professionalism, patience, and understanding are impressive. And her outstanding customer service is unbeatable. You're the Best Maryann! And thank you for your kindness.
Products used:
Shoes
I have shopped at DSW for years and have always had wonderful sales associates. There is one in particular at the DSW Store at The Renassiance Center in Altamonte Springs, FL. Her name is Cindi (sorry, don't know her last name). She always has a smile and a pleasant hello or how can I help you or let's see if we can't figure this out. She is an outstanding asset to this store. We actually have 4 stores in this area but I always go to Cindi's store, in hopes she might be working. Please don't get me wrong, the other associates are very helpful also, but, there ain't nothin or no one workin' at DSW as pleasant and knowledgeable as Cindi. She would make an excellent trainer (if she isn't already). I know nothing about her outside of DSW. All I know is SHE'S SUPER!
Great online store...
Great customer service...
Great rewards system...
Any time I have had an issue it was always resolved right away...
Today i went to DSW and Megan helped me with my purchase and information that I needed as a member and a customer. Megan definitely went out of her way to make me happy. Thank You Megan Garcia for giving me excellent customer service.
I needed shoes for a wedding, and tried so many on, because I have a hammertoe.
My daughter was in the DSW store, and e-mailed me with the picture of a shoe, and
Asked me if I liked it----I loved it! So we sent for a 6-1/2 and 7. It is a Nanette Lepore,
Danielle NL *******-Black. I tried both pairs on and the 6-1/2 was very comfortable.
I shoved that hammertoe right in the shoe, and started walking in them. I am 86 yrs. Old and I danced all nite at the reception. Thank you DSW. Carmela H.-9/03/18
Have an upcoming trip to Italy with my boyfriend and love the selection they have at DSW. Never shopped here before but glad I found it. Purchased some cute shoes for my trip.
Awesome selection of clearance styles and
Prices! Without coupons! Big fan and easy buying In Store or online
These are very comfortable for all day wear,walking and exercising at the gym.Good fit!I would buy the again.
I ordered 2 pair of shoes from DSW and unfortunately they got stolen from my front porch, and I got in touch with customer service and they were so helpful! They gave me the choice of a refund or re sending the shoes, and because 1 pair became out of stock, they ended up sending 1 pair and refunding the other. They were so helpful, efficient, quick to respond, and accommodating. I really appreciated it!
I'm a totally DSW fan. I love there boots, sneakers and there shoe clearance is tremendous. I love DSW! It's my go to source for shoes.
Tip for consumers:
Love the coupons and you will to
Products used:
addias womens sneakers, uggs, boots and slippers
Purchased my prom sandals, graduation sandals as well as my clutch for prom.
All were perfect and the selection was great!
This company was great to work with. Easy set up and great communication and flexibility. Everyone loved them and would like to order more! Thank you!
Det er altid en fornøjelse at arbejde med dette firma. Jeg vil varmt anbefale det til alle og enhver. Var yderst hjælpsom og ville besvare ethvert spørgsmål, jeg havde, på en hurtig og effektiv måde. Jeg elskede hele processen, og jeg havde ingen problemer med det.
I wore these shoes for 2 years already! Excellent quality, prompt delivery and great assistance. THX DSW
The order experience was very efficient and the product, including the custom logo, were both excellent. Definitely recommend.
I've been shopping at DSW for years and have had nothing but great experiences. I buy online and at the stores. Customer service is wonderful and the staff has always been great. I really can't understand why this store has had any bad reviews. I actually just ordered three pairs of shoes online and I'm waiting for them to be delivered at the store. The stores are always clean and organized and a pleasure to pursue. Love you DSW!
Tip for consumers:
If you love shoes, you'll love DSW.
Products used:
Shoes, accessories
I went to the DSW on Polaris and I met the manager, Kyle! He went above and beyond to make my experience one to remember. I was interested in several shoes and he was able to locate two in his store and for the 3rd shoe he searched in other locations until he found it in Dublin Ohio. The next time I was there with all of the shoe lovers he meets and helps everyday, when I came in he remembered me! Again he helped and along with other team members, Monica and Erin. I will not got to a different DSW unless directed due to the show can be located there with their help! Kudos to Kyle and his other staff, Erin and Monica. Great Job and Customer Service!
They was super fast with shipping and packed very nicely and it feels and looks good 5 star I will shop again
Tip for consumers:
I saw it in store when my fiance bought work boots decide order online git it at good deal
Products used:
Kimono
My name is Leland Copeland. My phone number is *******905. On 3-5-23 i purchased a pair of Cole Haan Boots at Knollwood Mall DSW Store located at Highway 7, St. Louis Park, Minnesota. Mind you I traveled approximately 5-6 miles to the store. Customer Service Person Katelyne assisted me with my purchase. She was absolutely AWESOME. She was very personable, courteous, accommodating and helpful. She's definitely a Great Addition to DSW Team. Myself and my partner left the store smiling. Receipt # ******* 4 *******2023. Kindly Acknowledge and Reward Ms. Katelyne. Thank You So Much Leland C.
Tip for consumers:
Ask For Katelyne.
Products used:
Shoes
Thank you Nicole and Anna. You exchanged my 1 month old defective Converse high tops that Northway on the Block store North of Pittsburgh would do NOTHING for me. The Block's manager had zero customer service skills. There is discretion when dealing with defective product but she did not exercise any! So, I called Nicole and Anna's store and they went above and beyond to exchange defective shoes for new ones. Full credit for the defective ones and then a discount on the replacement shoes. That's what I call customer service.
DSW's customer service phone service offers zero assistance for sales from stores. That's where the Block's manager sent me to. Thanks for nothing DSW at the Block (North Hills of Pittsburgh). I don't recommend going there, ever. Drive the extra few miles to go where they treat you like an actual customer.
Tip for consumers:
The 5 stars is for Robinson Town Center store in the West Hills of Pittsburgh. I don't give any stars for Northway on the Block in the North Hills of Pittsburgh.
Products used:
Shoes, Converse High Tops for women.
Some of these reviews are pretty silly! Like, no you can't return items after the return window expires, and don't expect a refund for worn shoes! Wow, really? I order from DSW all the time, but I do like to wait until they have promotions for a certain percentage off (which is often). I also love that you can earn rewards to put towards future purchases. I've never had any issues with shipping or returns. But I always do my returns in store, so I can get my refund ASAP, plus I want to make sure I do it within the return window.
As far as the quality goes, it really depends on the brand. They offer brands that I don't love in terms of style and quality, but I just stay away from those. I have my "go-to" brands that tend to always deliver quality and my usual size always fits. So far, I've never had a bad experience! And I do not work there, nor am I affiliated with them. I just shop there often.
Tip for consumers:
If you need to make a return, do it in-store within 90 days. Also don't expect to be able to return shotes that have obviously been worn. Sizes can sell out quickly, so if you need an exchange for another size, it's best to order the other size and get a refund for the original pair in-store.
Products used:
Shoes
Excellent turn around time on getting orders out to us. Great selection of products! Shipping was fast, service was amazing. I love the products. Thank you so very much.
Free shipping and great prices for shoes, boots, sandals, handbags and other accessories at DSW.com!