DR Power

Poor design and quality on EZ dial Dr power grader. I have made them aware of a design problem with the grader. No solutions. Just keep ordering the same poor parts that fail. The grader needs pulled from the market until problem is fixed. The cable has a crimped end that does not work or hold. When you call DR equipment they tell you to buy the same part that fails. This is why American companies fail. Buy our parts its all about profits. Foreign companies fix problems and sell more equipment. Very disappointed to see what this country ships.

Purchased a DR Pro 400 Chipper/Shredder in 2020, a splurge, and hopefully upgrade on a similar item I purchased for about a third of the cost...the Pro 400 supposedly could handle up to 4 inch limbs, honestly, in its best day, it could barely chip 1-2 inch limbs...I bought the trailering package, ignoring reviews that the machine would tip over regardless of the terrain, the pneumatic wheels are small, the machine tipped over so severely (on level ground) that the hitch on the John Deere lawntractor was twisted like a pretzel...I am on my third chipper blade believing the blade was the fault of the lack of chipping prowess, 0 for 3, amazing low hours on the machine because it is so frustrating to use, cleaning it up and am going to donate it to Habitat as I wouldn't want to sell it...DR upgraded the Pro 400 to the Pro420, bigger tires and a better handle, still one blade, if DR was an honorable company(owned by Generac) they would take the machine back and refund, forget about the pricey extra blades and damage to the JD.

What good is having a website "you can order from," if the part number has been changed and nowhere does it tell you the new part number?

This is just unprofessional at best, and just plain stupid.

After a 20-minute wait on hold: "Oh that is one of our older models." Do you get many requests for parts for your NEW models?

I like the equipment, but their service (and attitude when I have spoken to a tech in the past) is not good.

I ordered my first walk behind trimmer more than a year ago. It arrived totally non functional. After that, I waited months and months as you slowly sent the needed items to make it operate piece by piece over the span of months. After finally receiving everything, the replacement is just as useless as the first one. After all that, you were unwilling to immediately offer a refund. No one should ever buy your products again. They're junk and you customer service is even worse.

Ordered a walk-behind leaf vacuum 11/11/22, not delivered until 1/31/23. Unit was shipped without hardware necessary to attach the control arm. Additionally, the lower handlebar was defective and simply could not be attached. Back and forth with company and still no functional machine. It has been a massive hassle and waste of my time. I do not recommend this company. Defective and missing parts. Huge amounts of wasted time online and on the phone. Still no machine. NOT GOOD.

They just decide to quit making orders—even after confirming the shipment date over a month after ordering. When call for a status three weeks after supposed shipping date thy say "We don't make that any more" Tough luck. Never told me they were not going to honor their contract.

DR Field and Brush Mower 14.5 Pro-26. Have used for several years on my property ( not commercially) Developed a leak right side wheel/axle, took it to DR authorized repair person, he contacted DR and was told because trans axle is a sealed unit it must be replaced… Instead of a 5.00$ seal it took a 550.00& ( plus install) fix. That's been my DR experience.

Shipped to me in flimsy boxes the grader was bent pretty bad. After using it for a couple of years now,I haven't used it one time where I didn't have a problem with the adjustments. Cables broke adjusting rod stripped out. Adjusting rod bolt stripped out,the adjusting handle fell off the first time I used it. The height adjustment you have to crank and adjust over and over crank and crank to fill holes. You can't adjust it with weight on it. The paint faded fast. They falsely advertise just a few cranks. Took a few weeks to receive parts. So my road gets worse and worse waiting for parts. All the hardware was missing. DR did send me.out replacement hardware.

I've been a Generac Dealer for almost 1 year as of today, 3/11/24. In that time I've learned their generators are complete junk, overpriced, and over-rated. The term "quality control" is not in their vocabulary.

After purchasing a DR spreader and spending an hour assembling it only to find out the electric motor is JUNK, I have confirmed they can't build anything even remotely simple for landscape/gardening equipment either.
I will source another motor for this and not even get involved calling DR Power or Generac. What a waste of time and money dealing with them.

Ordered this mower. It was not shipped. None out of five (non) customer service reps have answers. No return emails or calls with answers. I've had to contact them. If this is customer service before it is delivered!?!? The Billy Goat mower is looking better and better.

I purchased the walk behind dr pro leaf vacuum from the web site which advertised 3 day shipping. After purchase I was I informed that due to demand, delivery would take 5 weeks! Well it's been more than six weeks and after contacting CS my projected delivery date has morphed into 2 months. If it snows before thanksgiving I'll never use the vacuum this year. I've purchased 2 machines previously from DR with various performance issues. This was an obvious scam for advance orders before actually creating inventory. This will be my last purchase.

My Dr Brush mower has lasted, with repairs for about 20 years with repairs (the good part). Parts replacement, especially cost is exorbitant. A replacement sprocket the size of a silver dollar was $17.00, OK I needed it. But the cost to mail to me, 2 states over from them, cost $12.00, mailed sure post ( the cheapest and slowest service) and took over a week to get to me. This would make me think twice to ever buy a machine from them again.

I bought the tow behind brush mower 52". I've had nothing but trouble with it and can't get any work done. The belt has come off repeatedly. Then the screws came off the engine! It was completely off. Then it just wouldn't start. I've spent about $1,500 repairing it and it just keeps breaking.

I called for help and got none unless I drove it 100 miles to a service center, which I can't do cause the machine's too big. They aren't "here for me" as they announce on their site. Nope. No good at all. Don't buy their machines.

I purchased a 32inch I thing walk behind bushog and a selfpowered string trimmer. $4500.00. The refused to honor their 6 month no question asked return policy. The bush hog has never started. They did send me a safety switch that allows it to crank over but it has never started, Just junk up under the shed. The trimmer is useless too. I have probably got to use it for 3 hours in 5 years. The belt broke and I replaced it and a bolt broke off. I talked to DR and they gave me the part number but it was not valid. I called a local dealer who told their products are cheap junk and good luck finding parts. The trimmer was shipped without some of the drive chains. The trimmer cuts well but has been a real hassle to use.

I bought my DR Brush cutter back in 2020 and bought the extended warranty. All in all it cost me a pretty penny. The cutter has broke down every year many times. DR even wanted me to check the cutter myself. I am worthless when it came to mechanical things. The Machine shop won't even work on it anymore because it is such a lemon. Do not purchase any of their products. They are part of Generac Company.
Thank you and good icky if you buy one,
Spencer S. Kemmer
Riverdale Michigan

I thought maybe I was the odd man out, that I got the one in a thousand bum mower. But all the review sites that are not run by dr power say the same thing. They say that the mowers break down often, that the batteries are often DOA, that the fuel lines are kinked on arrival. They are getting one out of five stars here only because I have to click on something. My mower has been in the shop since the day it arrived because the engine was damaged before it even left Dr Power. Their warrenty is useless, since it's been over a month and my mower is still not fixed.

I ordered a product that was in stock, after weeks go by I find out that the factory was waiting on parts and the line production was halted but the customer service and the website were not updated. I inquired with the, about what they could do to help accommodate the mistake and speed up the process. They without out checking with a supervisor or checking with the factory flat out told me there is nothing the could do. They were paid at the time of the order, I won't be seeing the product for several weeks. Some companies have it their way. Customer NO Service policy, BUYER BE WARE