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DressWE
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DressWEReviews 456

3.3
dresswe.com

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DressWE Reviews Summary

The company enjoys a mixed reputation, with many customers praising the quality and aesthetics of their products, often highlighting fast shipping and a wide selection of fashionable options. However, significant concerns arise regarding customer service, particularly in relation to return policies and responsiveness. Numerous customers report difficulties in obtaining refunds, with some feeling misled about the return process. Delays in order fulfillment and inconsistent sizing further contribute to dissatisfaction. Overall, while the product quality garners positive feedback, the customer service experience leaves much to be desired, indicating a need for improvement in their support approach.

This summary is generated by AI, based on text from customer reviews

service
83
value
79
shipping
82
returns
53
quality
82

We monitor reviews for authenticity

Virginia
1 review
18 helpful votes
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Update.
March 25, 2016

So here is an update on the dress. They asked me to take it to my local seamstress / tailor and send them the receipt so I did. It is gonna cost me 95 dollars to fix my dress. And I have sent them email after email and they haven't responded. They offered me 30 USD Dollars to make my review on sitejabber to disappear. I said nope. They are out to take your money. And send you poorly made dresses. Save yourself time. Money. Headaches. And the stress.

Date of experience: March 22, 2016
Summer Y. — DressWE Rep
over a year old

Dear Customer,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our representative has emailed you about your order, please kindly pay attention to your mail box and send a reply. If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team

Alabama
1 review
0 helpful votes
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I loved my Mardi Gras ball gown!
March 12, 2016

I have never ordered a custom made dress online!
It came and it fit perfectly! I will never buy my ball gowns anywhere else!
The workmanship was fantastic. The service was great, No complaints here at all.

Date of experience: March 9, 2016
Uganda
1 review
0 helpful votes
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I have made two purchases at dresswe and I am really happy with them. The items were exactly as advertised and of good quality. The shipping however was alot longer than expected both by EMS and by the ordinary postal system. If you are in a hurry I would recommend you try DHL. The customer service was also prompt and excellent.

Date of experience: March 9, 2016
Nevada
1 review
0 helpful votes
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Satisfied
March 7, 2016

I was more than satisfied with my order. The dress arrived on time, it fits perfectly and it was in great condition. I will be making more orders very soon!

Date of experience: March 4, 2016
California
1 review
1 helpful vote
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Perfect
February 26, 2016

I am completely satisfied with this purchase. Because I am 5' 00" tall, I chose to provide my measurements for a custom fit. I am delighted with how the dress turned out, a perfect fit, well made, just as lovely as pictured. Despite the custom measurement, the dress was still delivered under 3 weeks. I am very happy!

Date of experience: February 22, 2016
Japan
1 review
0 helpful votes
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Looks gorgeous on me
February 18, 2016

My dress is amazing good price + good quality, highly recommended it.the only note that i had is, better to get one size smaller than your actual size i get size 16 but looks little bit fuzzy. Hope i get size 14 instead. But it looks gorgeous on me as all my family and friends said.

Date of experience: February 14, 2016
California
2 reviews
0 helpful votes
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Great service
February 18, 2016

Great fit and packaging! Dress arrived earlier than it should - great service!

Date of experience: February 14, 2016
Japan
1 review
0 helpful votes
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I am very satisfied!
February 17, 2016

This dress is very beautiful and it is exactly the same as the picture. I dont need to fix anything, have size 36 (scandinavian size) and ordered size 4- little bit to long but thats ok. I also got the dress before the delivery date. I am very satisfied!

Date of experience: February 13, 2016
California
1 review
0 helpful votes
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Amazing dress
February 17, 2016

I just got my dress and it is amazing. I love it. Thanks guys!

Date of experience: February 13, 2016
California
2 reviews
0 helpful votes
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Good present for my mom
February 17, 2016

My mom was very satisfied with the Outfits and she was even very happy with it- :). nice.

Date of experience: February 13, 2016
KR
1 review
0 helpful votes
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Thanks so much!
February 6, 2016

My dress was just as pictured and we can't wait for our event to show it off. Shipping time was really fast too. Thanks so much!

Date of experience: February 3, 2016
Washington
2 reviews
3 helpful votes
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The dress was ordered for my daughter's school formal. It looks gorgeous on her and fits well. The dress is well made and just like the picture online. Thank you very much

Date of experience: February 3, 2016
KR
2 reviews
0 helpful votes
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Fantastic dress
February 6, 2016

Fantastic dress, very well made to perfection. Great style and fit. Ordering and delivery was easy and very quick. Would recomend this and be very happy to order from dresswe again

Date of experience: February 2, 2016
Hong Kong
1 review
0 helpful votes
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Gorgeous dress with good service
February 5, 2016

My dress is sexy and i love it. My mom says that i did the right thing to buy the dress from your website because this dress is so gorgeous. We are all very happy! I think i will buy a dress from you for my mom. I trust you guys!

Date of experience: February 2, 2016
KR
2 reviews
0 helpful votes
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A good choice on this site
February 5, 2016

The fabric of my dress is awesome and i am very satisfied. I think the floor-length is great and i am considering to buy another dress from you with the tea-length. I think that would also be a good choice.

Date of experience: February 2, 2016
Japan
1 review
0 helpful votes
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Best customer service ever
February 5, 2016

Amazing dress, exactly as it is in the picture. I received the dress after one week of the order date. I love it. And I will always use this website. Best customer service ever :)

Date of experience: February 1, 2016
California
2 reviews
0 helpful votes
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What a great deal
February 5, 2016

I am very pleased with my dress. It arrived on time and is beautiful! I bought it on sale and what a deal! Lovely fabric and a well made dress.

Date of experience: February 1, 2016
California
1 review
0 helpful votes
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All well
February 5, 2016

Well made. Sizing (custom made) very good. Well packaged.

Date of experience: February 1, 2016
Japan
1 review
1 helpful vote
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BEYOND my expectations
February 4, 2016

I received my dress and the fit as well as quality were BEYOND my expectations! I would recommend this company to anyone. And I am already planning my next purchase. Thank you

Date of experience: February 1, 2016
Missouri
1 review
9 helpful votes
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I custom ordered a dress from DressWE on 8/25/15. I am well endowed on top so I sent my bra size along additional information that I thought would be helpful in making the dress fit correctly. When I received the dress I thought it was very pretty and well made. The only problem is it does not fit in the bust. It has sewn in cups that are way too small and don't come anywhere close to fitting me. I contacted DressWE so I could return the dress and have gotten nothing but a run around since. We have been going back and forth for months now. Their solution is for me to keep the dress, get it altered at a tailor near me and get a partial refund. I do not want the dress. I don't want the expense to get it altered. I just want to send it back and get a full refund. It is not my fault, they did not make the dress the correct size. In an email to me they stated that the tailor made the dress to fit a smaller bra size than what I sent them, so they even admitted they made it too small. I should receive a full refund along with their apology.

Date of experience: January 26, 2016
Summer Y. — DressWE Rep
over a year old

Dear Lisa,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our representative has emailed you about your order, please kindly pay attention to your mail box and send a reply. If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team

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