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The company enjoys a mixed reputation, with many customers praising the quality and aesthetics of their products, often highlighting fast shipping and a wide selection of fashionable options. However, significant concerns arise regarding customer service, particularly in relation to return policies and responsiveness. Numerous customers report difficulties in obtaining refunds, with some feeling misled about the return process. Delays in order fulfillment and inconsistent sizing further contribute to dissatisfaction. Overall, while the product quality garners positive feedback, the customer service experience leaves much to be desired, indicating a need for improvement in their support approach.
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So here is an update on the dress. They asked me to take it to my local seamstress / tailor and send them the receipt so I did. It is gonna cost me 95 dollars to fix my dress. And I have sent them email after email and they haven't responded. They offered me 30 USD Dollars to make my review on sitejabber to disappear. I said nope. They are out to take your money. And send you poorly made dresses. Save yourself time. Money. Headaches. And the stress.
I have never ordered a custom made dress online!
It came and it fit perfectly! I will never buy my ball gowns anywhere else!
The workmanship was fantastic. The service was great, No complaints here at all.
I have made two purchases at dresswe and I am really happy with them. The items were exactly as advertised and of good quality. The shipping however was alot longer than expected both by EMS and by the ordinary postal system. If you are in a hurry I would recommend you try DHL. The customer service was also prompt and excellent.
I was more than satisfied with my order. The dress arrived on time, it fits perfectly and it was in great condition. I will be making more orders very soon!
I am completely satisfied with this purchase. Because I am 5' 00" tall, I chose to provide my measurements for a custom fit. I am delighted with how the dress turned out, a perfect fit, well made, just as lovely as pictured. Despite the custom measurement, the dress was still delivered under 3 weeks. I am very happy!
My dress is amazing good price + good quality, highly recommended it.the only note that i had is, better to get one size smaller than your actual size i get size 16 but looks little bit fuzzy. Hope i get size 14 instead. But it looks gorgeous on me as all my family and friends said.
Great fit and packaging! Dress arrived earlier than it should - great service!
This dress is very beautiful and it is exactly the same as the picture. I dont need to fix anything, have size 36 (scandinavian size) and ordered size 4- little bit to long but thats ok. I also got the dress before the delivery date. I am very satisfied!
I just got my dress and it is amazing. I love it. Thanks guys!
My mom was very satisfied with the Outfits and she was even very happy with it- :). nice.
My dress was just as pictured and we can't wait for our event to show it off. Shipping time was really fast too. Thanks so much!
The dress was ordered for my daughter's school formal. It looks gorgeous on her and fits well. The dress is well made and just like the picture online. Thank you very much
Fantastic dress, very well made to perfection. Great style and fit. Ordering and delivery was easy and very quick. Would recomend this and be very happy to order from dresswe again
My dress is sexy and i love it. My mom says that i did the right thing to buy the dress from your website because this dress is so gorgeous. We are all very happy! I think i will buy a dress from you for my mom. I trust you guys!
The fabric of my dress is awesome and i am very satisfied. I think the floor-length is great and i am considering to buy another dress from you with the tea-length. I think that would also be a good choice.
Amazing dress, exactly as it is in the picture. I received the dress after one week of the order date. I love it. And I will always use this website. Best customer service ever :)
I am very pleased with my dress. It arrived on time and is beautiful! I bought it on sale and what a deal! Lovely fabric and a well made dress.
Well made. Sizing (custom made) very good. Well packaged.
I received my dress and the fit as well as quality were BEYOND my expectations! I would recommend this company to anyone. And I am already planning my next purchase. Thank you
I custom ordered a dress from DressWE on 8/25/15. I am well endowed on top so I sent my bra size along additional information that I thought would be helpful in making the dress fit correctly. When I received the dress I thought it was very pretty and well made. The only problem is it does not fit in the bust. It has sewn in cups that are way too small and don't come anywhere close to fitting me. I contacted DressWE so I could return the dress and have gotten nothing but a run around since. We have been going back and forth for months now. Their solution is for me to keep the dress, get it altered at a tailor near me and get a partial refund. I do not want the dress. I don't want the expense to get it altered. I just want to send it back and get a full refund. It is not my fault, they did not make the dress the correct size. In an email to me they stated that the tailor made the dress to fit a smaller bra size than what I sent them, so they even admitted they made it too small. I should receive a full refund along with their apology.
Dear Lisa,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our representative has emailed you about your order, please kindly pay attention to your mail box and send a reply. If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team
Answer: Dear Sarah, Thanks for your question here. I have informed your questions to our representatives and you will get a reply shortly. If you have any other questions, please directly contact us at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Hi, Nadine, Glad to hear from you. Very sorry to reply so late. Yes, it will showing a different address information when you choose to pay with west union, but please take it easy, it doesn't matter.we can accept your order and your payment.If you have a paypal account, we suggest you pay with it, believe it will give you a more security guarantee. If you have any questions please send email to info@dresswe.com or service@dresswe.com, Have a nice day! Dresswe.com
Answer: Unfortunately, I would replace the dress today. I ordered a few dresses two months before prom, and received only one, and the quality was low. I hit a brick wall trying to communicate with 'Susan' in China. And, if you do receive it late, it is difficult and expensive to return it. Good Luck.
Answer: Hi, Kenya, If you give me your order No., We will give you an affirmatory answer. Yes, It depends on the shipping method you chose will take from 5 days to over 2 weeks. Have a good day! Dresswe.com
Answer: Dear Karen, Thanks for your question here. If you want to order from our site. Our suggestion is that you should refer to our size chart so that everything would be fine. If you are not sure about it, you could also go to our live chatn and our representative would give you suggestions, Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Dear Skey, Thanks for your question here. We have a huge amount customers around the world and they alol speak highly of us. If you want to order, I suggest you choose the size according to our size chart. Of course, we could make the dress according to your requirements, just fill in your requirements when you are placing your order. Thanks. If you urgently need the items, we suggest you use the fastest shipping. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Dear Peg, Anything about placing an order you can contact us at 86-29-82016892, or you can send an email to info@dresswe.com or service@dresswe.com Have a nice day, Dresswe.com.
Answer: Hi, dear friend, Thanks for your question here. All the dresses are made in good quality. As for the size, please kindly check our size chart before any order is made. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Hi, dear friend, Thanks for your question. Yes, that is possible if we haven't shipped your order. If you have any other questions, please directly contact us at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Dear Customer, Thank you for the question here. For customer reviews, please feel free to visit below link: http://www.dresswe.com/reviews/ Thank you. Any questions, please feel free to email us at info@dresswe.com. Dresswe Team
Hear we share dresswe reviews! Welcome to share your shopping experience about dresswe.com!
Dear Customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our representative has emailed you about your order, please kindly pay attention to your mail box and send a reply. If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team