DressLilyReviews 4,652

I have purchased 2 belts, a piece of jewelery, 1 pants, 1 tshirt, 1 top and 1 dress. I was happy about everything except the dress.

That's not really what I expected it to be. The colour is really different than the picture said. It's seethrough, I hadn't expected that neighter, but it's not cheap so I don't really mind. But the size is a dissaster. The website said "1 size fits all". I'm a size medium, so i guessed that would be allright. But it was really short and to tight. When i bend over, you can see all of my underwear. So that's dissapointing. But overall I'm happy about my purchase.

I had to contact customer service, because I could not track my order, and they where helpfull. No complaints about that!

I am pleased to order new items at Dresslily because you have got a great choice of clothes, accessories, jewelery at cheap price. Overall the quality of clothes is decent for the price.
I have received my first order a month after the process so don't be too impatient.
Be carefull about the size some of their clothes could be pretty small as asian size.
If you want to return back an item you must pay the postage to China which is pretty expensive wherever you are. The customer service of Dresslily has offered me a coupon as I have decided to keep the item. Great and quick customer service.

DO NOT BUY FROM THIS SITE! I attempted to return my purchase with their "customer service" department after I received two see-through, cheap quality dresses, and two bathing suits that were too small and both had frayed stitching. In short, we e-mailed back and forth for three weeks while I insisted I wanted a full refund. They told me they would give me 8% back to keep it, then 15% back, then if I really wanted to return it, I would have to pay the return shipping and the FREE delivery charge in the form of 15% of the items cost. Basically, they would not take these items back NO MATTER WHAT. They asked for photos of the items next to a ruler to show their measurements were off. They told me to keep the items and give to a friend. They excused the see-through material by stating "Sometimes materials are manufactured that way". I intended to copy and paste their RIDICULOUS emails and post it here but unfortunately, they have deleted my support ticket from their website now that they credited me back 20% off to keep the items (it worked out the same as the return delivery cost to China and less hassle). In the end, I would NEVER shop here again. I lost all my money and am left with four useless, unwearable pieces of garbage. If you order from this site, be aware that there are NO RETURNS or refunds.

I want to give a fair view of this website based on my recent purchase. I am from Australia. I placed my order on 29/6/14. After that, I have done a research on this website which I should have done it before but was impressed with the clothes there. I was so scared after the research as so many people said they did not receive their orders after months. I have ordered around US$100. Luckily, I received my first delivery on 21/7, then another delivery on 25/7 and the final on 1/8. To be honest, the quality is not great but acceptable at the price. I can tell these may be sample clothes with loose threads and lots of wrinkles. The sizes may be more suitable for petites or Asians. Hope this helps the people who want to buy from this website.

This shop is absolutely ridiculous! I ordered a dress and two bathing suits and I ordered in bigger sizes than I acually am according to the size tables they provide! Normally I am a size 10-12 and the dress I ordered was in XL and I couldnt even fit my head in it. I let 4 or my girlfriends try it on who are even slimmer than me and the dress showed their bums and was an absolute terrible fit! The bathing suits were size L apparently but not even a child would fit in it.
I complained about the sizes and they had me taking photos of the products with a ruler beside it. I did that and then they offered me 20% refund and told me to give the products to my friends to make them happy. I complained a bit more and tried to explain that i didnt order to make my friends happy and got offered a 50% refund.
I complained again as this is absolutey not acceptable! Loosing money for items i cannot use and i cant even make my friends happy with them as nothing fits!
Never again! Stay away unless you are incredibly doll-sized! :D

HORRIBLE! I order a coat and don't receive it or hear anything from the company for over a month. When i finally inquired about where the order is at, I was told that the product is out of stock! I had to either choose another product or get a refund. After the poor service, i just wanted a refund so i asked for one. They said they'd organize a refund in 3-5 days... it has been over a week now and I'm still waiting! I've had to put in another enquiry!

I ordered 3 dresses from this site after seeing it advertised on Facebook. Strike ONE: the order arrived 50 days after purchase even though I paid for and selected the "standard shipping" option which read "delivery in 5-7 business days". I emailed the company multiple times asking for information on my order but did not get a response. Even when I demanded a refund, there was no response, and no customer service.
Strike TWO: After my order finally arrived, it included clothing that I did not order. Once again, there was absolutely no communication on the part of Dress Lilly to remedy the mistake.
Strike THREE: The clothing reeked of toxic chemicals and left a reaction on my skin when I touched them.
Strike FOUR: the clothing runs small. Dresses are shorter, and narrower than displayed in the photographs.
Taking their actions into account, I do not find this company a reputable one and gravely regret providing them with my credit card information.

This is a horrible online company. They will not exchange or return items unless it is a mistake on their part. (wrong color, etc) The dress I ordered was extremely small. The sizing chart said a size small should fit a person with a dress size of 4-6. I wear a size 2 (USA) typically so I assumed the small would fit fine. When I tried to exchange the dress for a bigger size (M-L) they told me it was my responsibility to understand the sizing chart. DO NOT BUY FROM THIS COMPANY!

I wanted to buy 11 club dresses for my girl friend which is her birthday in couple of weeks, but after reading all the bad reviews, I am gonna pass it. Taking in consideration that I live in the UK would have been a pain in the back side to report them to the police and then get my money back. I think that everyone who's got an unpleasant experience with them, should report to the police and they will take this con artist down.

I bought a denim jacket from DressLily for my teenage daughter, thinking it would fit her. However, instead of a should width of 44cm as per the product dimensions, the actual width is roughly 36cm from shoulder to shoulder! The size difference is shocking. The quality of their product is terrible. I can't return it as the the cost of the return freight would cost more than the jacket. I'm so terribly disappointed. I was eagerly waiting to buy more stuff from their website but now this experience has soured it. None of my friends are interested any longer.