• Dreamtime Creations

Dreamtime Creations

Overview

Dreamtime Creations has a rating of 4.62 stars from 34,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dreamtime Creations most frequently mention customer service, swarovski crystals, and shopping experience. Dreamtime Creations ranks 2nd among Gems sites.

Positive reviews (last 12 months): 100%
Positive
22
Neutral
0
Negative
0
3
See all photos

What reviewers want you to know

Positive highlights

  • Dreamtime Creations has the best selection of crystals available anywhere, and at reasonable prices.
  • Dreamtime has a more extensive selection than other sites I have used and their customer service is great.

Critical highlights

No critical highlights yet

How would you rate Dreamtime Creations?
Top Positive Review

“Birthday Purchase”

Sharon A.
1/17/24

This was a purchase for my daughter's birthday, who is a previous customer. She was thrilled with the Stained Glass gels from TinoVo and Dreamtime Creations, and I'm sure will be placing more orders in the near future. Thank you!

Top Critical Review

“Customer service sucks!”

Noemi R.
4/22/21

Purchased a bottle of Jenny's Secret Crystal adhesive and the cap broke off and I can't get to the product and it's a brand new bottle. I called and they won't do anything for me so I'm stuck with a brand new bottle that I can't open!

Reviews (34,146)

Rating

Timeframe

Other

Reviews that mention popular keywords

dreamtime creations (121) customer service (67) delivery time (23) shopping experience (21)
Thumbnail of user sharona2184
1 review
0 helpful votes
January 17th, 2024
Verified purchase

This was a purchase for my daughter's birthday, who is a previous customer. She was thrilled with the Stained Glass gels from TinoVo and Dreamtime Creations, and I'm sure will be placing more orders in the near future. Thank you!

Thumbnail of user cathyk456
1 review
0 helpful votes
January 10th, 2024
Verified purchase

Easy to order and delivered in a reasonable time no issues and plenty of notification with tracking.

Thumbnail of user aliceanni
1 review
0 helpful votes
November 30th, 2023
Verified purchase

Dreamtime Creations has the best selection of crystals available anywhere, and at reasonable prices. I am delighted that they still have a few baguette cushion cut stones, although I wish they could still offer some larger sizes—I'm assuming they are no longer manufactured. I am happy to have gotten some large pieces over the years. I no longer shop for crystals anywhere else, and I make lots of jewelry. Thank you, Dreamtime!

Thumbnail of user cindye370
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Awesome service I will order from here always great prices and great product

Thumbnail of user miriamp131
1 review
0 helpful votes
March 12th, 2023
Verified purchase

I have received everything but some stones arrived broken in half.

Thumbnail of user carlah495
1 review
0 helpful votes
January 24th, 2024
Verified purchase

I love the quality of the stones and color options.

Thumbnail of user noemir27
1 review
1 helpful vote
April 22nd, 2021
Verified purchase

Purchased a bottle of Jenny's Secret Crystal adhesive and the cap broke off and I can't get to the product and it's a brand new bottle. I called and they won't do anything for me so I'm stuck with a brand new bottle that I can't open!

Tip for consumers:
The glue works amazing, too damn good the brush adhered to the bottle and now I can't open it. So I have a brand new bottle I can't use.

Products used:
Jenny's Secret Crystal Adhesive

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherines1501
1 review
0 helpful votes
January 31st, 2024
Verified purchase

Always a wonderful experience and excellent products

Thumbnail of user pheadrap
Pheadra P.
1 review
1 helpful vote
May 11th, 2020
Verified purchase

Hi, one of the tear drop pieces were broken in half, and I think they should show picture sizes with the measurements, so customers can make a more accurate decision.

Thumbnail of user kathym837
Kathy M.
1 review
1 helpful vote
April 13th, 2020
Verified purchase

Seems like I received less but I didn't have time or energy to count each stone. I haven't placed them on my project yet but hopefully they'll give me that bright blue look that I'm shooting for. These surveys come too quick before I really get the chance to use the item therefore I can't speak on it.

Thumbnail of user yasukok
Yasuko K.
1 review
0 helpful votes
July 1st, 2020
Verified purchase

I bought 2 tweezers a while ago. The price is cheap but the quality is very bad. I suggest that you also offer good ones at a higher price.

Thumbnail of user jessicad2099
1 review
0 helpful votes
December 25th, 2023
Verified purchase

Fast delivery and order was exactly what I ordered. I am so satisfied and recommend this company to anyone. I will be ordering again soon :)

Thumbnail of user hopen58
1 review
0 helpful votes
November 11th, 2023
Verified purchase

Fantastic products and speedy shipping. Everything about this company is high quality.

Thumbnail of user isaacl179
1 review
0 helpful votes
March 12th, 2024
Verified purchase

The website is a tiny bit confusing when you go to checkout but other than that it's great.

Thumbnail of user lisak2499
1 review
0 helpful votes
November 5th, 2023
Verified purchase

Placed my order and it arrived early. I love my products and I am a very happy customer.

Thumbnail of user maryjob32
1 review
0 helpful votes
September 25th, 2023
Verified purchase

The stones are absolutely stunning! The customer service is top notch! I highly recommend this company to anyone who asks!

Thumbnail of user kirkj31
kirk j.
1 review
0 helpful votes
September 21st, 2018
Verified purchase

the 2nd time i've ordered & the order didn't come complete. I was missing one of the types of crystals. The included invoice in the main shipment didn't have any sort of indication that the order was verified... no check boxes or signature or any accountability of any kind. Adding the proof & effort that the packer signed off on the contents would be great.

Thumbnail of user sheilah759
1 review
0 helpful votes
June 13th, 2023
Verified purchase

From beginning to end, your company has been a delight to work with.
You provide help, if needed and follow through to see if the order arrived.
Other links, like E Bay are extremely difficult!
I really appreciate your work ethic, and will reach out to you again.

Thank you.

Thumbnail of user steffi
Steff I.
1 review
0 helpful votes
January 31st, 2020
Verified purchase

I purchased Swarovski crystals to embellish a pair of Adidas Superstar sneakers that I intend to wear at my wedding. They are going to be stunning!!

Thumbnail of user maryb5383
1 review
0 helpful votes
January 28th, 2023
Verified purchase

Easy to order & it shipped quickly. I dislike being railroaded into providing a rating that has to be more than 50 character.

Thumbnail of user tammyl688
2 reviews
0 helpful votes
February 3rd, 2023
Verified purchase

Great service and the crystals are beautiful...exaclty what I needed to give that extra oomph to my Arabian Mounted Native Costume!

Thumbnail of user rp370
1 review
1 helpful vote
March 24th, 2022
Verified purchase

I randomly came across this store/site and thought it'd be my new favorite place to pick up Swarovski pieces at great prices! Initially was going to place quite an expensive order of about 8 pieces but thought to try them out first with 1 and then go from there - so glad I did, because trying to buy 1 piece from them has amounted to ABSOLUTELY the WORST online shopping experience I've ever had! Giving 1/5 stars is actually quite generous, because they do not even deserve the 1 star having done nothing for it but lie to me nonstop... it should be zero or negative quite frankly if it were more accurate.
I ordered an item listed as in-stock at the end of January, and within 30 minutes of ordering I got a call/voicemail that stated I needed to "call back and confirm the order" before it could proceed/before I would be charged... and so began the whole ordeal of dealing with this sham of a "company".
To say it quite plainly, you are 100% unable to contact them over the phone. NO MATTER the time or day you try calling, nobody EVER will pick up the phone and you're prompted to leave a voicemail (which they will not return... probably only use them to listen to and laugh at the customers they're scamming)
Spoke to Jody over live-chat 3 days after receiving that phone call about confirming my order... she stated the person who had called was mistaken and that she could see the item I ordered in the store AT THAT EXACT MOMENT and that it would ship out later that day. A week goes by, no indication that it shipped, so I reach out (again via chat) and unfortunately am connected to Miranda, who acted so rudely and condescending the entire time, as if how dare a customer reach out and inquire about an idle order. She claims Jody was mistaken (without even knowing at all what Jody had told me) and that the item was suddenly backordered and would arrive the following week, so I could expect it 2 weeks later. I reach out 3 weeks after this conversation with Miranda, and am on live chat with Johanna, who claims the item is in transit to the store but hasn't arrived yet, and should be within less than a week (she also goes so far as to make up a story about how when I called in to place my order and asked about the item, that's when Jody claimed it was in store. But by the time I placed the order, it had sold. Which isn't even CLOSE to accurate, but kudos to her for thinking she could make up a story on the spot and gaslight me into thinking that's how events actually occurred). The following week, I get an email from Jody that the item is backordered, and not expected to ship to them from overseas until 2 months from now.
So the item went from in-stock --> backordered --> sitting in the store available to sell --> backordered --> in transit --> won't be shipped from a manufacturing plant thousands of miles away, for 2 months at least.
After about the 14th blatant lie they told me, I was done wasting my time/energy on dealing with what is clearly a fraudulent merchant, and requested a refund (because, unlike what was stated on the voicemail they left me, they didn't wait to charge my card until the item shipped... it was charged immediately the next business day... yet another lie.) EVEN getting a refund was a hassle... the email I sent was of course not responded to, and until I initiated the Norton Guarantee the purchase came with (luckily! Probably have to with all the orders they fail to ever fulfill) it did not happen. Even then, they claimed to have refunded the amount, and the refund didn't actually occur until another 8 days after that. (Amex said no pending refund was in process during that time even).

TL; DR = STAY AWAY! I read some of the other reviews and thought it was just one-off experiences maybe with those orders. Clearly not the case. The same things are true in all of the negative reviews of them... horrible customer service, fake phone number/not ever able to contact them unless via chat, orders not fulfilled. Not worth trying to save a few bucks. Go with an actually reputable/legit company, b/c this is not it. Not sure what's with all the 5 star reviews because clearly those are fake/paid for. Very unlikely that any company that handles business even a FRACTION of how my experience went, could possibly be considered reputable or reliable, let alone highly recommended.

Tip for consumers:
Use a credit card with fraud protection...you'll most likely need it!

Service
Value
Shipping
Quality
Thumbnail of user patriciax5
Patricia X.
5 reviews
0 helpful votes
November 26th, 2018
Verified purchase

The powder yellow crystals I ordered were like blobs of white glue with a yellow backing paper. Unusable.

Thumbnail of user lilliang39
Lillian G.
1 review
0 helpful votes
January 17th, 2020
Verified purchase

The items were just as described and the order was accurate. The company did a great job with getting the items to me quickly. I would use them again.

Thumbnail of user aileenm83
1 review
0 helpful votes
October 27th, 2022

Great company! I've been purchasing rhinestones from Dreamtime Creations for at least 7 years, maybe longer. Beautiful color and amazing shine. They have definitely been one of the reason why my daughter's dance team has won best costume over the years. Thank you Dreamtime Creations.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user cindyw298
Cindy W.

How do I know I can trust these reviews about Dreamtime Creations?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Dreamtime Creations?