DoubleTree by HiltonReviews 5

We have stayed here several time and will continue to. Very clean with great, comfortable beds. Easy dining and breakfast options!

I would like to report the theft that occurred amongst our group during travelling together in Varanasi dring our stay at the hotel DoubleTree by Hilton Varanasi between February 22-25,2024. Several members of the group lost $100 and others lost euros, and some even rupees and yuan currency.
We do not feel that the general manager or any staff has taken this situation seriously AT ALL and it leaves a horrible impression and permanently ruins this hotel's reputation of hospitality.

They will not even let you just buy their in their own words famous cookies unless you rent a room. Me and my brother were so excited to go try some cookies He's never had him before I used to work as a dishwasher for this place and I used to eat their cookies right out of the oven and they were delicious But when I call and ask if I can just buy some cookies they say I have to run to room I'm like okay well how much is a room and they say they're sold out and I'm like well f*** so I still can't buy any cookies and they says there's nothing he can do to help me and I'm absolutely pissed off I am so mad right now honestly I don't know what is wrong with this place or who they think they are but all I wanted to do was spend some of my hard earned money on some of their cookies and they couldn't make it work. Zero f****** stars absolutely the worst service and hotel I have ever dealt with but their cookies are pretty good when you ask you're able to get them.

Doubletree by Hilton Westport, St. Louis
The safe did not work, matinence said could not be repaired
No restaurant available, food service at bar 5-9.
No telephone in room, someone had ripped it out of wall. Front desk said had to have phone company come. Had to go down if we wanted to ask anything.
Room was under construction with patches on the wall.