• Dorothy Beauty

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Overview

Dorothy Beauty has a rating of 1 star from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dorothy Beauty most frequently mention customer service problems. Dorothy Beauty ranks 261st among Wigs sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
14
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How would you rate Dorothy Beauty?
Top Critical Review

“The wigs are very very cheap and not wearable”

Manuela P.
11/20/20

I ordered a wig from them, it was the worst experience I ever had. They show you beautiful wigs on pictures and videos but what they send you is COMPLETELY different in quality and color. It's synthetic, shiny and it doesn't look real as they say. Basically it's a spam. What's even worse is dealing with the customer service. They are unprofessional and rude and not willing to help you. They told me to solve the problem myself.

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user manuelap17
1 review
2 helpful votes
November 20th, 2020

I ordered a wig from them, it was the worst experience I ever had.
They show you beautiful wigs on pictures and videos but what they send you is COMPLETELY different in quality and color. It's synthetic, shiny and it doesn't look real as they say. Basically it's a spam. What's even worse is dealing with the customer service. They are unprofessional and rude and not willing to help you. They told me to solve the problem myself.

Tip for consumers:
Don’t buy from them

Products used:
The wig I bought was not wearable and looked fake

Service
Value
Shipping
Thumbnail of user claudinel4
1 review
1 helpful vote
October 1st, 2020

Do not do business with them. You will lose money and maybe get your product, but it will be very very cheap. Wigs made with chemicals that are very dangerous for you. It can catch fire if you use heat. The customer service is disgusting. If you ask questions or complain, they will tell you to just read the details (even if there are none) and that's it. They copy pictures and descriptions from other websites and no links work on their website. No adress. No legit phone number.

Thumbnail of user birgitf2
1 review
0 helpful votes
October 12th, 2020

Die Qualität ist unter aller Würde, da sehen Perücken von Aldi ja noch besser aus und das schlimmste ist, das man als Verbraucher null Chance hat sein Geld zurück zu bekommen. Totale Abzocke.

Thumbnail of user yodas
1 review
1 helpful vote
September 20th, 2020

I never encountered such a "cutomer Support": They send two wrong wigs. The customer support was really freaky: They blamed us, the customer, that we were not able to handle and take care of the wigs. But the they delivered the worng wigs. Never ever again, the kept the money and stole our time by their realy freaky Email from a "J. Mitchell", who didnt even react to one singel question or statement.

Thumbnail of user shannong301
1 review
0 helpful votes
October 16th, 2020

Dont waste your time and money! They are terrible, not even wearable wigs! There is no lace, they look terrible and there is no salvaging them either. And by the looks of it customer service is going to be fun to deal with to get my money back

Thumbnail of user chelec
1 review
1 helpful vote
November 17th, 2020

I bought this wig because I needed to cover my hair that was damaged with straightening chemicals. I decided to cut them very short to let them grow again. One day, I've seen this ad on marketplace about real lace human hair wig so I was tempted to buy 2 because it's buy 1 take 1. After a week, the wigs arrived. I was really disappointed because they look nothing like the wig they're advertising. Fake, synthetic, plastic looking hair. They're made in China things and the address where its origin says its Vietnam. I wasn't able to take some photo as I was very disappointed and throw them immediately in the rubbish. I should have spent that money on a hair extensions

Thumbnail of user beverlyk333
1 review
0 helpful votes
June 26th, 2022

SCAM ALERT! I was searching for a Sylkvia curling wand and was delighted to find it from Dorothy Shops. I ordered and paid over $17 for shipping to Dorothy Shops. I was not notified that the Sylvia curling iron was "out of stock". Instead Dorothy Shops ordered a Miracomb from Amazon and had it shipped to my home. I am an Amazon Prime member, knew the Sylkvia unit was not available and would have had free shipping.

Thumbnail of user cherrij2
3 reviews
0 helpful votes
October 15th, 2020
• Updated review

Alright y'all, I'm peeved! So, for your entertainment and safer shopping practices, I have reconstructed my entire ordeal with Dorothy Beauty in pictures! Woohoo!

Disappointed
October 5th, 2020
• Previous review

The wigs finally arrived today (10/05/2020), and I have to say that I am not surprised by their quality, especially after what I went through after orderin' them. I requested the double thickness, and they're only as thick as a costume wig. They do not have the self fitting, sheer material that you cut to customize it to your head. You can see your scalp, hair net, and the wig mesh. They are bulky in the front, thin in the back, and very unrealistic (yes, the curly crop makes me look like an ol' school marm, especially with my glasses and no make-up). The last photo is what they are supposed to look like. They are definitely not worth the $94.00 I paid, and I intend to return them and get a full refund.

Update!
September 18th, 2020
• Previous review

So I emailed them again because I was gettin' fed up. I told them very plainly "I've tried calling *******860 and emailing *******@gmail.com multiple times as they are on the PayPal receipt, but I've been getting no response. I ordered on 9/9/20 and my order still hasn't shipped. Please cancel my order and refund me the full $93.87." Well, I received a response from "Judy Mitchell" at *******@gmail.com on Sep 17,2020, 3:59 AM statin' "Sorry to find out that there is still a product in production for you, we will send it to you after completion, please be patient, thank you for your letter."

Beauty Is Pain.
September 15th, 2020
• Previous review

I started sufferin' genetically thinin' hair at a young age, so I decided it was the last straw. I saw an advertisement on FaceBook for those heat resistant, double thick wigs with that mesh that ya cut to fit your own noggin. I decided, what the heck... I'll give 'em a shot. The company was advertised as Dorothy Beauty. Silly me, I didn't do my research before hand, and on 09/09/2020, I bought 4 wigs (they were buy one, get one free), and 6 caps (they were buy three, get three free). I received my order confirmation through my email, and my PayPal notification of payment. Well, it's now 09/14/2020, and I haven't even gotten an update of shippin'. Well, I noticed an odd bit of information on my PayPal receipt statin' "You sent a payment of $93.87 USD to 厦门刀锋意志科技有限公司". Nope. No I didn't. Come to find out "厦门刀锋意志科技有限公司" means Xiamen Daofeng Will Technology Co., LTD. I couldn't find anythin' online about Xiamen Daofeng Will Technology Co., LTD., but I did find Xiamen Baofeng Industry Co., LTD. and they ain't got nothin' to do with the beauty industry. I've tried to email them at *******@gmail.com and phone them at *******860 (which is a Google subscriber phone) like it states on the receipt, but I haven't heard anythin' from them. I blame myself because I generally do my homework first, but this just goes to show ya... knowledge is power. Research! Research! Research!

Thumbnail of user alyssar99
1 review
1 helpful vote
November 3rd, 2020

So I came across these reviews trying to see if people have had the same issue as me. Well, I didn't order from Dorothy Beauty but I ordered from Mya officialstore. They're the same people running the same scam! I didn't do research like I should've before my purchase but almost immediately after making my purchase I noticed something strange on my PayPal receipt. It had 厦门刀锋意志科技有限公司 as the seller. I knew right away I was scammed. I emailed customer service so many times to cancel my order but all went unanswered finally after many attempts and emails 3 different email addresses they say are theirs I got a response from a Judy Mitchell. She was of course no help and had almost no reaction to how upset I was in my emails. Just was basically blaming me and kept stating I couldn't return the items without something being wrong with them. Oh you bet I've already contacted PayPal and filed a claim against them to get my money back. Don't even bother with customer service because they won't help you. The phone line they have is also fake, so skip calling it. Be full warned about these wigs companies claiming to sell human hair when they're actually horrible quality. Guess I learned my lesson.

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