So I came across these reviews trying to see if people have had the same issue as me. Well, I didn't order from Dorothy Beauty but I ordered from Mya officialstore. They're the same people running the same scam! I didn't do research like I should've before my purchase but almost immediately after making my purchase I noticed something strange on my PayPal receipt. It had 厦门刀锋意志科技有限公司 as the seller. I knew right away I was scammed. I emailed customer service so many times to cancel my order but all went unanswered finally after many attempts and emails 3 different email addresses they say are theirs I got a response from a Judy Mitchell. She was of course no help and had almost no reaction to how upset I was in my emails. Just was basically blaming me and kept stating I couldn't return the items without something being wrong with them. Oh you bet I've already contacted PayPal and filed a claim against them to get my money back. Don't even bother with customer service because they won't help you. The phone line they have is also fake, so skip calling it. Be full warned about these wigs companies claiming to sell human hair when they're actually horrible quality. Guess I learned my lesson.