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Domain.com

Overview

Domain.com has a rating of 3.1 stars from 5,936 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Domain.com most frequently mention hard time, web builder and easy process. Domain.com ranks 1st among Domain Registration sites.

service
119
value
46
shipping
19
returns
33
quality
158
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How would you rate Domain.com?
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California
1 review
0 helpful votes
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No live chat available
April 9, 2023

No live chat available. My cc expired and my email account was suspended without notice. Now i have to wait in a 1 hour chat cue to try to get my business email working again. Nighmare. I really need to find a better company

Date of experience: March 10, 2023
Puerto Rico
1 review
0 helpful votes
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I was unable to create a google workspace email after wasting 1 month trying to work thing out with the support team and engineering team. Very disappointed with the service provided.

Date of experience: May 16, 2024
GB
1 review
0 helpful votes
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Live ChatChat Started
January 8, 2023

Live Chat
Chat Started

4:08 PM
Leslie Herman
Hello. I just signed upend paid for Website Builder. Nothing seems to be working. Is your stuff working at all?

I watched the tutorial. I followed the instructions to hopefully begin to build my website but i was not taken to a new tab to begin and the HELP/CHAT button was not working either. I had to log out and get toLive Chat from the outside. ON the inside nothing seems connected or functioning.

Not a great start huh? I will probably want to get a refund if this is how it is going to go...

Hello?

4:10 PM

Date of experience: December 9, 2022
Reputation T. Domain.com Rep
over a year old

Hey Leslie,

Give us a shout at reputation@newfold.com so we can better assist.

DJ
Customer Advocate at Domain.com

Virginia
1 review
0 helpful votes
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Worst IT team i have ever seen
July 3, 2023

Worst IT team i have ever seen. I have contacted them over 50 times in 3 months because my multiple website crashes everytime I press publish and i have to constantly contact them to get it to work again. MY current website that is down is my ecommerce site rentalbookie.com This is horrible and I am switching companies today

Date of experience: June 3, 2023
Arizona
1 review
0 helpful votes
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WordPress throwing lots of errors, authentication errors (I use a pwd manager so this is on Domains.com), database connection errors, webpage rendering errors that require multiple page reloads. Poor performance all the way around

Date of experience: November 3, 2022
Reputation T. Domain.com Rep
over a year old

Hey Curt,

We are saddened to hear this. Give us a call or chat so we can look into this.

DJ
Customer Advocate at Domain.com

New Mexico
2 reviews
0 helpful votes
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Super frustrating that I cannot get ONE login for ALL my domains. I have bought a bunch of domains and they are all separate user names. I have to dig through emails to try and find them all. It would be nice if it was all tied to my emai.

Date of experience: October 3, 2023
Washington
1 review
0 helpful votes
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SO FRUSTRATED!
March 5, 2024

SO FRUSTRATED! Your website does not have instructions on how to create an email address using the domain without purchasing Google workplace. EVERYTHING points to making additional purchases. This information was not disclosed up front. Bad form!

Date of experience: February 24, 2024
North Carolina
1 review
0 helpful votes
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I can't get my issue fixed
January 24, 2023

I can't get my issue fixed. I've known for a while that whenever I contact your help center it will take multiple days if not weeks and multiple attempts to get simple things corrected. Your help center uses scripts and pre-written responses and tries to dismiss of each inquiry for help as soon as possible. Thus, ignoring simple problems that go on for weeks requiring threats of exposure and multi-media of domain.com making me want to get rid of domain.com. But I don't want to think about the alternatives. I consider the customer service just to get my A1 aviator.com URL forwarded to my Facebook page. Took me weeks. Multiple tries was absolutely outrageous and I was months ago and it's still bothers me and you ask me to rate you? I rate you was terrible

Date of experience: December 25, 2022
Reputation T. Domain.com Rep
over a year old

Hi Jacobb,

Give us a shout at reputation@newfold.com!

DJ
Customer Advocate at Domain.com

Slovakia
1 review
0 helpful votes
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Incredible number of bugs, some of them critical, e.g. auto-renew doesn't work, we are talking to support about it every single year.

This year, our maxiticket.* domain stopped to work because of failing auto-renew. Disaster.

Date of experience: May 2, 2023
New Jersey
1 review
0 helpful votes
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The domain login went around the world to get a new pw... lousy... the email reminder i received to renew indicated the licenses would expire in 3 days but as i am viewing the renewals, all 3 targeted url's are 'auto renew' what a joke... your system sucks. JK

Date of experience: May 26, 2023
Saudi Arabia
1 review
0 helpful votes
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Very bad security features
February 4, 2024

Very bad security features. Site wont let me log in to my existing account and when I did a second purchase providing same email it created a second account and now I can't access my previous domain. VERY BAD!

Date of experience: January 28, 2024
Australia
1 review
0 helpful votes
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Sectigo Certification Authority
April 1, 2023

Sectigo Certification Authority<*******@trust-provider.com>
Got my billing address wrong and they have failed to issue me with a SSL certificate I need to activate secure web hosting for irata.foundation.
Despite repeated emails to their support team informing them of my correct address, they have yet to rectify this situation.
Disappointed.

Date of experience: March 2, 2023
California
1 review
0 helpful votes
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The initial process, and required steps, are not obvious in the first instance; and the Launching of the Webmail resulted in the system "freezing". Access and activation to personal email associated with the domain name weren't clearly identified.

Date of experience: January 14, 2024
Kentucky
2 reviews
0 helpful votes
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I have tried with no success to change the setting from automatic renew on some of these sites.
I only need 1 site that i wish to use that i can't even get into.
I find that there is now way to contact a real person to get this situration resolved.
MY email address is *******@scrtc.com and my phone # is *******864 if anyone with this company would be willing to contact me to get this situation corrected.

Date of experience: March 15, 2024
Florida
1 review
0 helpful votes
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Shraddha was GREAT!
November 28, 2022

Shraddha installed WordPress on 3 domains and they all worked and it took little to no time! Very impressed! Shraddha was knowledgeable and processed those projects (installing WordPress) quickly and efficiently!

Date of experience: November 28, 2022
Reputation T. Domain.com Rep
over a year old

Hi Tim,

Thank you for your review on Shraddha!

DJ
Customer Advocate at Domain.com

Turkey
1 review
0 helpful votes
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When I come to the opening page I get an advertisement every time. It takes me an extra click to cancel this and get to where I want to go. Why should I have to do this?

Date of experience: May 25, 2024
Illinois
1 review
0 helpful votes
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We bought a domain and started to construct a website and cannot access it from our computer. The easy to drag and drop is not easy and continues to boot both of us out of the program. One email worked, several attempts to email from the site did not transmit. Any adivce?

Date of experience: June 26, 2023
Pakistan
1 review
0 helpful votes
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I talked to help center twice and both times they asked for security question, which i didnot provide because i felt that my account could be manipulated, and my domains could be transferred to some one (i mean stolen). So i rather went for NOT taking help from help center guy both times.

Date of experience: April 11, 2023
Maryland
1 review
0 helpful votes
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Incredible experience
July 4, 2024

Domain.com was recommended to me by a relative and I am glad I took their advice. It has been a great journey with domain.com and I will not hesitate recommending it to a future client.

Date of experience: June 24, 2024
Maryland
1 review
0 helpful votes
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They will charge you a cheap price for the first year. Something like 2.99. Then the autorenew feature kicks in after a year for a 20.99 charge. Once you try to refund the charge you'll sit on an automated chat for hours finally to be told they wont refund you.

Date of experience: September 26, 2023