Domain.com

Over the years you have dropped the ball. It used to be better but as you have grown things have lost their touch.
Two of my main domains were expired because the CC was expired and you guys just allowed it to be gone and not recoverable.
Your pricing has gone through the roof and no longer competitive.
Just don't have the same confident as before.

The entire process was seamless! I had the domain I wanted within minutes. And after successful registry they had all the other tools needed for a new businesses on the home screen, ready to go. I highly recommend!

Awful and deceptive service. Nevermind that you put a stop on my email (AND don't recover any missed emails) the second a payment doesn't go through. My card was just updated and there's a new expiry date on it. Was it necessary to stop my email from working the second that happened? Go daddy at least gives you a few days to sort things out. You treat your customers like criminals. Nevermind that you overcharge too.

This platform is plagued with issues on multiple levels. I have been a loyal customer for years and will never use this platform again and will actively encourage everyone I know to never support Domain.com due to the poor user experience and abysmal customer support. It's hard to believe this platform is able to stay in business.

As an older client (75 y/o) too many offers, etc. are disrupting. I need to just be allowed to complete each step before receiving more sales ads, etc. For example, I tried, tried and to upload my photo and failed? 3 -Stars, for now are about all I can muster up! Sorry, I need to stop now. I'll try again tomorrow. Thanks for asking.
Lee

The website became super slow, the purchase process experience became slower too due to card security checks nad refusing payments multiple times. To purchase a domain I had to do it over 3 days trying 2 different cards. Which I used to do in less than 2 mins in the past.

They are the type of company that simply doesn't care. Their website glitched and my renewal didn't go through, I tried again and it worked but I find out I was charged 2x. I asked for a refund, they say no refunds. Even when their website didn't work - no exceptions. They take zero responsibility - steer clear doing business with companies like this.

I attempted to update my credit card info, but my account was blocked. Then I was charged a penalty fee to regain access and was double charged for services and was unable to speak to a customer service rep. This company does not offer the option to either speak to or email anyone - only chat. This option took over an hour during which I was provided canned responses that did not address my concerns.

Unable to register my domain and website still yet after many tries. CUstomer service... Next to none. I was also charged 75.00 twice for 2 different domains and I only bought one. lerouxllc.com. I would like a refund for the additional 75.00

This is my first time ever doing something like this, and was unsure how it would go. You have made it easy to navigate and when I did have an issue you were quick to answer my question and quickly resolved the problem.

Having a really hard time with my account. Support is always unavailable. Tried calling but phones are down? I am super frustrated. Couldn't click on authorization email so account is unauthorized but also no option to resend link. Ugh!

I paid money and have a 30 dollar charge on my visa, i have e-mails saying my domain went through and have a username for it. Yet once i am logged in and go to "my domain" it says i dont have any. It is far from a seamless process and i am very frustrated trying to find my domain and not get recharged.

I was just trying to register the domain. I directed me to word press and i thought i did everything right but apparently not. For a beginner it is not enough details and unfriendly when questions arise

I have encountered some challenges with the website, but overall, it is well-organized, clean, and functional. However, it is not as informative and intuitive after the payment process. On the other hand, the customer support service makes up for it.

I turned off the auto renewal but I still got charged on my card. It shows in the dashboard that it is not active but I can't get help to resolve it. Not happy with the service and settings that don't work.

It took almost a week for me to log in - at first I've received email that something in my payment info was amiss, and your specialists will manually solve the problem within 24 hours. Nothing happened for several days, I couldn't get in contact with tech support, I couldn't log in. Today I logged in, and the domain is "setting up, this can take up to 24 hours". So this takes too long, and I need this domain for my business several days ago...

This experience has been awful. I purchased one domain and that went well. I purchased a second domain and I never got any login details via email. After waiting 5 whole days someone emailed a link to reset the password to my account, which I have done. Now my account has the second domain but not the first! Why isn't the domain I've purchased and have created an email for now not my account?! Horrible Horrible experience. I can get any work done for a week because of this mess. It's affecting my business.