I bought a couple of books from these clowns. Apparently there is some box that needs to be checked or unchecked to join their little book club. If you miss it you're stuck with $9.95 a month for eternity.
We ordered a book from this company as they had a cool $5.00 off and free shipping for those first ordering. Imagine to our surprise that we were charged an extra dollar and $9.95 without us knowing or accepting the surprise charge. We called and they were very rude and interrupted my wife many times. The rep read a script that we could get great prices. Do not order from them and check you bank statements.
Hidden fees come monthly on your cc#. The fee is no $19.95 for no services! The scam is still running... you can call to stop them but they don't have to stop doing this. That is wrong on many levels. Seeking small claims court now. What a horrible thing to do to people and yes they are friendly up front but how many millions of $$$ are they stealing... wow, such poor business ethics and they now it!
One book cost me $220. I have similar experience with this company. Over 22 months ago, I purchased a book online from DiscountBookSale.com. At checkout, I was instructed to click the box for their terms and conditions. After doing so, I was automatically signed up for a membership service. I was not aware of this and did not ever receive any correspondence from DiscountBookSale regarding the membership they dishonestly signed me up for. Unfortunately, they charged me $9.95 for nearly two years. After calling them, they agree to cancel my scam membership, but only agree to refund 3 months of the membership charge. Is there any other place we can complain about this? I tried to leave a review on Google, but it's not successful.
I have been charged $19.95 per month since May 2013 and received nothing for it. I did not authorize this charge and am filling a complaint with the Attorney General of Florida to have this scam removed.
I purchased a book in January of 2010. Did not know it was a membership club. They have been charging me $9.95 a month since then on my credit card, which comes out to $417.90. I could not find their website online since they go by BestBrandValues.com. I called and talked to a representative to get it canceled. I also got a refund of only $39.80.
I too was taken with this website. I ordered a book and then FIVE months later was billed (without my knowledge or consent) a membership fee. I'm glad I check my statement on a weekly basis! I called and they said they would refund it. I'm waiting to see if it goes through. I e-mail the Florida BBB about them.
With so many complaints, its obviuos that this site scams people. I'm afraid to use my actual credit card on any website. In the past, 've always used a gift card to make purchases. There's a site that uses the same tactic as discountbooksale. I did not know at the time of purchase they would try to stick me with a $100+ bill. The offer was only for 9.95. I had 16.04 left on my gift card after they took the 9.95. They took it all, and had nerve to send a bill stating I still owed money. I never responded because I knew what I the site said the product offer was. I complained to the company I bought the gift card with. They took afee of 3.00, and 13.04 was put back on my card.
HORRIBLE! They have been billing for almost 2 years $9.95 a month and I never authorized or know what the service is. There are a lot of cases I see online that had the same experience. I am going to consult an attorney for a class action suit. This is FRAUD ON ALL LEVELS! There rating should be a zero and should not be allowed to operate an online company
I contacted this company with my Visa company representative. They had been charging me for 3 years over $700 at $9.95 twice a month. They said they had been charging me for emails offering me discounts. I never saw an email I guess my SPAM folder could have been getting them. I fought this for 6 months and then they said it has been more than 6 months so they can not give me a rebate. My credit card company said since BBV had my correct name, address and email they can not help me. Check your email, call and cancel, huge SCAM!
They are charging you $9.95 per month for a membership you are not aware that you signed up for. Canceled my membership and only got 2 month fees back after paying for 10 months. Stay away from this site
I bought 1 book from BBV Discount Booksale (Boca Raton, FL) *******858 through Amazon in April 2010. Once they got my c. C. # they started charging me $19.95 every mo. I did not notice it until today 3/30/11 when I was gathering tax info from the cc statement. I called them and they would only refund 2 mos. To get back my own money for an additional mo., he told me I had to write a box # atten disputes. I have to spend the time to write and probably never hear from them? I said you owe me for 10 more months but he refused to return the money they stole from me. I called my cc company and reported them. This is not an honest way of doing business and I will never deal with them again. I hope this helps someone else avoid this scam and these totally unauthorized charges. They acted like they owned my cc # and could charge whatever they wanted to it. I gave the man a good lecture and I hope he feels guilty.
Watch out for them! I bought one book and got billed another $19,95 the next months. "Sonny", who answered my call said when I checked out, I also agreed to join their membership so I had been billed. This is a real sneaky scam. Does being online mean they get away with this? No discount store could charge you like that when you check out at the cash register. Why can an online store do this?
I ordered a $13.00 book online in January of 2010. Without any permission from me they started charging my credit card $9.95 a month for the whole year before we noticed it.
There policy, which coincidentally coincides with the Credit Card company's policies, is that they only reimburse 2 months of their unauthorized charges.
It seems like a scam to me, I suggest that people complain to the California Department of Consumer Affairs and any other place you can find.
Same song as everyone else, except I check my credit card statements monthly so I caught it early. I was refunded the one monthly fee they had charged. But... I also got charged a dollar for the weekly trial membership which I didn't cancel within the 7 days. I told Jennifer to go ahead a keep the 1.00 with my best wishes.
Don't bother buying anything from these scam artists
Better read the small print if there is any. I bought a book from them which cost $7.84 plus $9.95 (what for?). Since then each month on my credit card I have been charged $9.95 a total of three times. I called them and they gave me a credit for one of the $9.95's. Supposedly have cancelled by account and should get no further charges of $9.95. Will be able to tell next month when statement comes in the mail. I don't know where this $9.95 came from. This company is a rip off!
This compnay is a disgrace! I bought a book for my child in Dec. They have been charging by cc $19.95 for 6 months. I called and said they will cancel my membership and refund 2 months. I replied saying I know you have been reported to the BBB and demand full 6 month refund and to speak to the manager. He said 2 minute wait. After 15 min. Of waiting I hung up and received 2 emails from them. One stopping my membership and 2nd refunding 2 months. I am also going to report them to BBB.
I had the same experience as everyone else. I bought a book in October and then lo and behold a $9.95 charge began to appear monthly. With all my Christmas shopping, I didn't really pick up on it til I received my February credit card bill and wondered what it was. I can't believe they can get away with this. When I called to get the to stop they said that when I made my original purchase I clicked to become some kind of member that I don't remember. Sounded like their customer service line was in India too. Avoid!
Complete SCAM. Stay away! I ordered a $4.00 book and was completely unaware that I was joining a book club for $19.95 a month until I noticed this charge showing up on my credit card bill. I disputed it. They countered, saying I was aware of what I had done. They even sent me a copy of a "welcome letter" that I had never seen in my life. They also claimed I contacted them to cancel (which I never did since I had no idea I had joined!)... Maybe the dispute got them nervous. NEVER AGAIN!
Be sure to read other reviews as they go by a variety of names. Very tricky.
I've had the same experience as a number of the consumers that
Have already complained. Its a shame because being an avid reader
They lost a possibly good customer with their scams.
Answer: I don't understand what the deal is. It states on the site about the membership, if some people would take the time to read what they are getting themselves into. Is this the only real concern or did I miss something.?
DiscountBookSale has a rating of 1 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DiscountBookSale most frequently mention credit card, membership fee and customer service. DiscountBookSale ranks 41st among Used Books sites.