Direct VacuumsReviews 96

Slow delivery, filthy badly damaged vacuum mis-sold as 'New'

Interesting that there are hundreds of presumably fake 2 line positive reviews on Trustpilot, but they haven't started spamming those on here, so you get a real picture.

I only wish I'd read the reviews here before placing an order with these cowboys, as my experience seems to be far too normal.

I ordered a 'new' vacuum for next day delivery. Days later I received a filthy, badly damaged, very 'used' vacuum, in far worse condition than the 8 year old one I bought it to replace.

It took 2 weeks of chasing and threat of court action/instigating mastercard chargeback to get a refund.

They did eventually refund, at least. Some it seems were not so lucky.

The review site woudln't let me leave no stars at all - which is what this company really deserves... or perhaps negative stars would be more appropriate

Having now seen some other bad reviews for this place I'm not surprised by my experience with them (should have hunted harder for reviews before buying!).

I've actually received the item I ordered, unlike some who have bought from them without receiving anything, including a refund... so would consider myself one of the "lucky" ones were it not for the fact that their website managed to put the order (and payment) through TWICE so I have been sent and charged for two identical appliances instead of the one that I needed. I informed them of the error immediately, but they did nothing about it, and shipped out both orders.

My plan to not accept delivery of the second item was foiled by well meaning neighbours who accepted delivery of both when the deliveries turned up while I was out.

Direct Vacuums can't be reached by 'phone (working from home without access to the telephone system, conveniently for them) and aren't replying to my emails. I'm within my rights, of course, to return the item to them within 14 days for a refund.

Knowing, however, that other reviewers haven't received their refunds, I'm not inclined to let go of the appliance without seeing my money back. I might be better selling it on eBay and not finding myself also out the cost of shipping it back to Direct Vacuums with the risk of never being reimbursed for the appliance or the return shipping costs.

Ordered a coffee machine they sent the wrong one. They then asked for. Proof, I sent then photos of the box with their label then they wanted the ebay order and then the serial number of the machine etc. The machine I ordered was the same price as the one they sent £24.95 so I wasn't trying to. Make some great financila gain. Eventually they said they would send the correct machine only to tell me it was not in stock. I ordered a different colour and two days after they said it would be with me in two or three days they emailed to say that was out of stock. They are a dreadful company.

Don't order anything! Iv got a broken kettle that blew my electric box and I'v been ignored by the company totally. Don't order anything from them. They send dangerous broken items.

Do not order from this company. Item arrived late, when arrived switched vacuum on smoking and burning smell. Contacted no firm of communication, email on website to request refund and return still no reply. When you get a reply to your email 4days later saying its on its way after now being delivered, there's no way to email back there customer service company. Scammers avoid at all costs.

I bought a Vax Blade Ultra TBT3V1P2 Cordless 32V Stick Upright Bagless Vacuum Cleaner from this company. It arrived in just a couple of days and works perfectly. A £300+ cleaner for £79! In fact I have just bought another - for family or a back up. Really pleased

The worst experience.
Brought an Air purifier from them.
All charges paid on 02/July
They said the goods will ship out on 04/Jul and expect to deliver on 06/Jul
On 06/Jul, I am working from home all day. No one ring the bell. But their courier Yodel said goods was delivered to my neighbor.

Checked with neighbor, they have not receive anything from them.
Yodel saying delivered to my neighbor who is a female, but my neighbor is a male. Totally bull $#*!.
Try to raise refund with Direct Vacuums, they refused, because they said it was delivered, but it is a lie.
They don't even follow up with courier.
No any after sales service.
I would prefer pay a bit more to buy it from Amazon.

Basically, it is totally mess.
Direct Vacuums not helpful, slow response, the whole communication is awful

All products come with a one year warranty. Which is worth little for piece of mind. When the customer services number has been transferred to remote. Which is ideal so no one responds to your complaint.

Picture the scene you buy a a vacuum on receipt it does not work! Yes that is what happened to us. A Goblin stick vacuum, delivered within 24 hours - not working. Then all communication unanswered. This sceptic in me thinks this is not an isolated case. You have a well oiled scam happening. So, if you do not heed this & run the gauntlet use PayPal. So Direct Vacuums standby to receive your 24 hour dispatched non working vacuum back. A total sham

Firstly, I ordered a new vacuum but they sent a "reconditioned" one. The hose was filthy and stank of stale urine. They didn't reply to any of my emails and the are saying they aren't answering the phones due to covid. They are total criminals!

I ordered a Vax and by god I wish I hadn't the Vax was damagedand it wasn't the one I ordered I emailed 6 times before I got a label to return the bloody thing Pap pal rembust me don't buy they are crooks.

Bought a Vax vacuum(as new) battery lasted just over a month! Awful,,, cowboys, when i told them about battery they said the wanted full vacuum back,,, at my cost! £13! Went out and had to buy another Battery £79.99... tried for a little compensation = NO CHANCE... pity i cant leave NO STARS

Worst company I have ever dealt with. My vacuum stopped working after one use. Customer service take weeks to reply, they lie about refunds being issued. Finally received refund after waiting over two months. Shop elsewhere.

Ordered a refurbished Vax upright cleaner as a gift. Arrived looking like it had been jet washed and not dried before sending... stinks of damp. Handle is from a different vacuum cleaner (wrong colour) but the worst thing is the motor last all of 1-2mins before it overheats and cuts out. Can't phone customer service, 1 automated style email reply in 4 days telling me to check and clean the filters/hoses. That isn't the issue and they should surely have checked its in working order before dispatching. Going to have to order one from Amazon and fight for a refund. I've heard nothing but bad things from friends too. If you want to order a refurbished vacuum its not worth the £20 saving...

Cancelled my order but the company still sent the order out, I refused to accept the parcel and the courier returned it, am now fighting to get my refund! Its been 6 weeks now and still no refund! Phones arent being answered and my emails are being ignored!

I received a much inferior item than the one I bought. Poor packed up, several emails sent nothing resolved. Wanna have peace of mind after purchase? Buy from somewhere else or you are signing up for a gamble which is likely for you to lose. Btw, they cut off the model of the item on the box thinking we are fools, what a attitude!

Ordered a microwave off them which was supposed to be delivered next day but it did not come. Tried numerous times to contact them via their so-called official support e-mail and phone number, even tried chasing them on their Twitter and Facebook but received no response at all. In the end I tried to ask for a refund but of course no response. So no microwave and 40+ quid out of pocket and no way to heat my food, can't afford to buy another one. I reported them to trading standards they should NOT be in business.

THE WORST AFTERSALES EVER. TOOK A FAULTY COFFEE MACHINE BACK AND REPLACED WITH A CRAPPY MACHINE MISSING PARTS AND HALF THE PRICE OF THE ORIGINAL. HAD TO MAKE COMPLAINTS TO CITIZENS ADVICE AND TRADING STANDARDS BECAUSE DIRECT VACUUMS COULDN'T CARE LESS. AVOID AVOID AVOID. AT LEAST 30 EMAILS WHICH THEY TAKE DAYS TO RESPOND TO. THEY NOW HAVE BOTH MACHINES AND STILL NO REFUND. DISGUSTING VILE SERVICE. AVOID AT ALL COSTS.