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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They said instantly unlock ur phone and for only 30 than they hit you with oh another final payment of 60 an afternu pay that it takes 11 days to unlock I want a refund
Works as advertised, however I was a little disappointed in the double billing for the service
Come up as £20 then ended up charging me £50! Took over a week. I tried to cancel and asked them to stop it and refund me and they ignored 3 emails!
Everything worked as promised. The whole process took about a day and a half.
Bien pero solo que el resultado no es como esperaba
Bien tuve problemas pero salió bien PM
They took my $30 and then charged me another $63 for a "final payment". Don't pay these guys anything, they will rip you off!
Great overall service efficient and timely delivery of ordered services. Thank you very much
I was tricked to make payment for the unlock, I did but every further inquiry to resolve the challenges I was encountering was not responded too. I wouldn't advise anyone to use them.
Do not recommend. The phone is not unlocked. With each stage, the cost of unlocking increases. There is no availability of funds. Messages are not being responded to
This seems deceptive- I was quoted one price and then $58.00 is required to continue. It leaves a bad taste in my mouth. This service is very expensive- beware.
Thank you very much for unlock my phone, I'm very satisfied with your professional service and simple instructions how to use the codes, my phone was unlocked approximately after 36 hours waiting, it's was great service, and great experience with your company
Used the wrong IMEI. Didn't want to correct the error. Demanded more money.
This is totally a fraud service. I tried with two phones with imei's **************, **************. They first say $29 then 58$ then $7 and they are not telling me to pay $262. This is totally a fraud company. Don't fall for it. They won't credit back your money to your actual payment method.
I think it is awful to trick people into paying double what they thought they would have to pay for your service. You need to state CLEARLY UPFRONT what the full charge will be for unlocking a phone.
On the plus side, the unlocking was successful.
Although it was not immediate, my phone was unlocked as promised.
Estoy solicitando mi reembolso por correo electronico, vamos a ver que tal en esta solicitud
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members